All Systems Operational

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Google Operational
Google Mail ? Operational
Google Calendar ? Operational
Google Drive ? Operational
Zoom Operational
Zoom Teleconferencing ? Operational
Zoom Phone ? Operational
Network Services Operational
Network Services - Boston Campus ? Operational
Network Services - Valencia Campus ? Operational
Network Services - NYC Campus ? Operational
VPN Service ? Operational
OnePass Services ? Operational
Slack ? Operational
Workday ? Operational
Colleague ? Operational
PowerCampus ? Operational
Informer ? Operational
my.berklee.edu ? Operational
Citrix ? Operational
Digital Storage ? Operational
ol.berklee.edu ? Operational
Canvas ? Operational
Papercut ? Operational
PowerFAIDS ? Operational
financialaid.berklee.edu ? Operational
Salesforce ? Operational
EMS ? Operational
AAOF ? Operational
Library Services ? Operational
Software Self-Service ? Operational
ITS Tickets Database (Jira) ? Operational
Duo Core Authentication Service Operational
Confluence Operational
CrowdStrike ? Operational
SchoolDude ? Operational
Asana Operational
www.berklee.edu ? Operational
Onelogin ? Operational
Filemaker ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 10, 2025

No incidents reported today.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025
Completed - The scheduled maintenance has been completed.
Feb 7, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 18:00 EST
Scheduled - Please be aware that necessary maintenance to Colleague Live is scheduled to be performed by ITS on Thursday, February 6th at 6:00 PM EDT for 3 hours.

During this time, faculty, staff and students will be unable to access, Colleague, my.berklee.edu or Informer or the payment gateway.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk

2238@berklee.edu

Feb 6, 12:55 EST
Feb 6, 2025
Resolved - Asana is reporting this issue is resolved.
Feb 6, 13:02 EST
Identified - Asana has reported that they are experiencing a major outage, which may prevent log in or other functionality.
Up to date status information available from Asana: https://status.asana.com

Feb 6, 10:59 EST
Completed - The scheduled maintenance has been completed.
Feb 6, 03:05 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 01:05 EST
Scheduled - Please be aware that necessary maintenance to canvas.berklee.edu is scheduled to be performed by our vendor, Instructure on Thursday February 6th, 2025 at 1:05am EST for 2 hours.

During this time, all users may be unable to access Canvas. Interruption is only expected to last up to five minutes during the event, but the full duration of the window may be utilized if needed.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu

Feb 4, 16:12 EST
Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025
Completed - The scheduled maintenance has been completed.
Feb 1, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 00:00 EST
Scheduled - Please be aware that necessary maintenance to Software Self Service is scheduled to be performed by our vendor, Jamf on Saturday February 1st, 2025 at 12:00am EST for 13 hours.

During this time, faculty and staff software installations and updates using the Self Service application may be unavailable.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu

Jan 29, 16:30 EST
Jan 31, 2025
Postmortem - Read details
Jan 31, 19:03 EST
Resolved - This incident has been resolved.
Jan 31, 19:01 EST
Investigating - 40TF Building has lost network connectivity. We are investigating the issue.
Jan 31, 17:55 EST
Jan 30, 2025
Completed - The scheduled maintenance has been completed.
Jan 30, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 18:00 EST
Scheduled - Please be aware that necessary maintenance to the Berklee OnePass network is scheduled to be performed by ITS on Thursday, January 30th at 6:00 PM EST for 4 hours.

During this time, students, faculty, and staff may experience delays in logging in to various systems across the Berklee OnePass network.

Affected systems may include www.berklee.edu, my.berklee.edu, Canvas, library.berklee.edu, campus wireless networking, Papercut Printing, Citrix Access, Google Apps (Gmail, Calendar, etc.), Colleague, Informer and Xerox copiers

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu

Jan 29, 16:28 EST
Jan 29, 2025

No incidents reported.

Jan 28, 2025

No incidents reported.

Jan 27, 2025
Resolved - The earlier issue affecting Informer has been restored. You should now be able to use Informer as normal.

Thank you for your patience and understanding while we investigated and resolved this issue.

Technology Service Desk
2238@berklee.edu

Jan 27, 17:41 EST
Investigating - We have received reports that Informer is currently inaccessible.

ITS is doing preliminary investigations and will post an update when we know more.

Technology Service Desk
2238@berklee.edu

Jan 27, 17:34 EST