All Systems Operational

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Google Operational
Google Mail ? Operational
Google Calendar ? Operational
Google Drive ? Operational
Zoom Operational
Zoom Teleconferencing ? Operational
Zoom Phone ? Operational
Network Services Operational
Network Services - Boston Campus ? Operational
Network Services - Valencia Campus ? Operational
Network Services - NYC Campus ? Operational
VPN Service ? Operational
OnePass Services ? Operational
Slack ? Operational
Workday ? Operational
Colleague ? Operational
PowerCampus ? Operational
Informer ? Operational
my.berklee.edu ? Operational
Citrix ? Operational
Digital Storage ? Operational
Canvas ? Operational
Papercut ? Operational
PowerFAIDS ? Operational
financialaid.berklee.edu ? Operational
Salesforce ? Operational
EMS ? Operational
AAOF ? Operational
Library Services ? Operational
Berklee Software App ? Operational
ITS Tickets Database (Jira) ? Operational
Duo Core Authentication Service Operational
Confluence ? Operational
CrowdStrike ? Operational
SchoolDude ? Operational
Asana Operational
www.berklee.edu ? Operational
OneLogin ? Operational
Filemaker ? Operational
1Password ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 22, 2025

No incidents reported today.

May 21, 2025
Outage: 1password failing to répond to requests
Resolved - 1password reports issue resolved.
May 21, 13:58 EDT
Identified - 1password is reporting its services for the US/Global region are failing to respond to requests, which may prevent log in or using the service. They are working to find a solution.

1password status can be monitored directly here: https://status.1password.com
May 21, 12:28 EDT
Jira Reporting Degradation of Service
Resolved - Atlassian reports issue resolved.
May 21, 08:43 EDT
Update - Jira can be monitored directly here: https://jira-service-management.status.atlassian.com/incidents/nmg7dw0vwtr7
May 20, 10:20 EDT
Investigating - Jira is investigating cases of degraded performance for all instances of Jira Service Management, Jira Service Management Email Requests, Authentication and User Management, Automation for Jira, among others.
May 20, 10:19 EDT
May 20, 2025
Outage: Informer
Resolved - The earlier issue affecting Informer has been resolved. You should now be able to access Informer as normal.

Thank you for your patience and understanding while we investigated and resolved this issue.

Technology Service Desk
2238@berklee.edu
May 20, 11:49 EDT
Update - Expected ERT 2 hours.
May 20, 09:27 EDT
Identified - We have identified an outage with Informer. Users are not able to access our load the service. Technicians are currently working on restoring the service.
May 20, 09:25 EDT
May 19, 2025
Outage: Onelogin Log in Errors
Resolved - Onelogin reports that service has been restored.
May 19, 13:24 EDT
Identified - Onelogin has confirmed degraded performance which may be preventing log ins for some users, and are working to restore full service.

Onelogin status can be directly monitored here: https://onelogin.status.io
May 19, 11:19 EDT
Investigating - We are receiving reports that users are unable to log in to Onelogin, receiving the error message "Received unsupported auth state."

Technicians are investigating and will update when we have more information.
May 19, 11:14 EDT
May 18, 2025

No incidents reported.

May 17, 2025
Berklee Software App Maintenance
Completed - The scheduled maintenance has been completed.
May 17, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 00:00 EDT
Scheduled - Please be aware that necessary maintenance to the Berklee Software App is scheduled to be performed by our vendor, Jamf, on Saturday, May 17th, 2025, at 12:00 am EDT for 10 hours.

During this time, faculty and staff software installations and updates using the Berklee Software application on MacOS computers may be unavailable.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
May 12, 17:03 EDT
May 16, 2025
Sporadic Authentication Failures on Boston Wireless
Resolved - This incident has been resolved.
May 16, 16:32 EDT
Monitoring - We've implemented a potential fix and will continue to monitor for any further issues.
May 13, 18:17 EDT
Identified - The issue has been identified and a fix is being implemented.
May 13, 15:31 EDT
Investigating - We've become aware of sporadic authentication failures on our Boston Wireless Controllers. We've identified the issue and are currently working on a resolution.
May 13, 15:31 EDT
Network maintenance: Boston Campus - 921 Boylston Street (1st, 4th, and 5th fl)
Completed - The scheduled maintenance has been completed.
May 16, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 06:00 EDT
Scheduled - Please be aware that necessary maintenance to network services in 921 Boylston St is scheduled to be performed by ITS on Friday, May 16th, 2025, at 6:00 AM EDT for 3 hours.

During this time, users on the 1st, 4th, and 5th floors of 921 may experience intermittent disruptions to wired and wireless network services.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
May 12, 16:57 EDT
May 15, 2025
Canvas Maintenance
Completed - The scheduled maintenance has been completed.
May 15, 14:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 12:05 EDT
Scheduled - Please be aware that necessary maintenance to canvas.berklee.edu is scheduled to be performed by our vendor, Instructure, on Thursday, May 15th, 2025, at 12:05 am EDT for 2 hours.

During this time, all users may be unable to access Canvas. Interruption is only expected to last up to five minutes during the event, but the full duration of the window may be utilized if needed.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
May 12, 17:01 EDT
May 14, 2025
Network maintenance: Boston Campus - 921 Boylston Street (2nd & 3rd fl)
Completed - The scheduled maintenance has been completed.
May 14, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 06:00 EDT
Scheduled - Please be aware that necessary maintenance to network services in 921 Boylston St is scheduled to be performed by ITS on Wednesday, May 14th, 2025, at 6:00 AM EDT for 3 hours.

During this time, users on the 2nd and 3rd floors of 921 may experience intermittent disruptions to wired and wireless network services.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
May 12, 16:53 EDT
May 13, 2025
May 12, 2025
Network maintenance: Boston Campus - 921 Boylston Street (Basement, 1st &, 6th fl)
Completed - The scheduled maintenance has been completed.
May 12, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 06:00 EDT
Scheduled - Please be aware that necessary maintenance to network services in 921 Boylston St is scheduled to be performed by ITS on Monday, May 12th, 2025, at 6:00 AM EDT for 3 hours.

During this time, users on the basement, 1st, and 6th floors of 921 may experience intermittent disruptions to wired and wireless network services.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
May 9, 16:30 EDT
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

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