All Systems Operational

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Uptime over the past 90 days. View historical uptime.
Google Operational
Google Mail ? Operational
Google Calendar ? Operational
Google Drive ? Operational
Zoom Operational
Zoom Teleconferencing ? Operational
Zoom Phone ? Operational
Network Services Operational
Network Services - Boston Campus ? Operational
Network Services - Valencia Campus ? Operational
Network Services - NYC Campus ? Operational
VPN Service ? Operational
OnePass Services ? Operational
Slack ? Operational
Workday ? Operational
Colleague ? Operational
PowerCampus ? Operational
Informer ? Operational
my.berklee.edu ? Operational
Citrix ? Operational
Digital Storage ? Operational
Canvas ? Operational
Papercut ? Operational
PowerFAIDS ? Operational
financialaid.berklee.edu ? Operational
Salesforce ? Operational
EMS ? Operational
AAOF ? Operational
Library Services ? Operational
Berklee Software App ? Operational
ITS Tickets Database (Jira) ? Operational
Duo Core Authentication Service Operational
Confluence ? Operational
CrowdStrike ? Operational
SchoolDude ? Operational
Asana Operational
www.berklee.edu ? Operational
OneLogin ? Operational
Filemaker ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 21, 2025

No incidents reported today.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Outage: Zoom
Resolved - This incident has been resolved
Apr 17, 09:37 EDT
Update - All Zoom devices up prior to the outage are back up and functional.
Apr 17, 09:34 EDT
Update - Zoom has confirmed that this issue has been resolved.
- All web related activities have been restored.
- Zoom Phone via the Zoom app has been fully restored.
- Some of Berklee's physical phones did not come up after service was restored.

If you have a physical phone that is not currently responding at all, you might need to reset it.

Here's how:
1. If it has a power supply plugged into it, unplug the power supply, wait ten seconds and plug it back in.
2. If it does not have a power supply, please unplug the Ethernet Cable from the wall or the back of the phone, wait 10 seconds and plug it back in to reset.
3. If it still does not come back after a reset, then please open an ITS ticket and assign it to ITS UC Admins.
Apr 16, 19:47 EDT
Identified - Zoom has confirmed DNS issues with they are working to resolve.

Zoom status of the incident can be checked here: https://status.zoom.us/incidents/pw9r9vnq5rvk
Apr 16, 15:23 EDT
Investigating - We have received reports that there is a problem with Zoom, and it is affecting an unknown number of users.

User may be unable to join meetings.

ITS is doing preliminary investigations and will post an update when we know more.

Technology Service Desk
2238@berklee.edu
Apr 16, 15:14 EDT
Apr 16, 2025
Outage: Berklee Software App, Jamf
Resolved - Jamf reports their fix has been deployed, and Berklee Software App is now available.
Apr 16, 11:57 EDT
Identified - We have received reports from Jamf that there is a known issue that impacts users of Berklee Software App.

Users may be unable to log in or download software, and be presented with an error message "Cannot reach a Jamf MDM Server."

Jamf is working on a resolution; updates from Jamf are here: https://status.jamf.com

Technology Service Desk
2238@berklee.edu
Apr 16, 09:02 EDT
Apr 15, 2025

No incidents reported.

Apr 14, 2025
BerkleeNYC W53rd St Network Services Down
Resolved - This incident has been resolved.
Apr 14, 23:16 EDT
Investigating - We are currently investigating this issue.
Apr 14, 19:23 EDT
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025
Papercut: Minor Outage
Resolved - The Onecard Office has resolved the issues adding with adding value. All students should be able to add value and use it to print in PaperCut.

Technology Service Desk
2238@berklee.edu
Apr 9, 11:12 EDT
Investigating - We've received multiple issue submissions about students being unable to add funds to Papercut accounts, and it is currently being investigated.
If you are submitting a ticket about this issue, please include the name(s) and ID(s) of students encountering this issue, so Support is able to lookup their accounts on the backend to troubleshoot.
Apr 4, 12:18 EDT
Apr 8, 2025
Canvas Summer 2025 course provisioning
Completed - The scheduled maintenance has been completed.
Apr 8, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 13:00 EDT
Scheduled - Process to deliver summer 2025 course sites into Canvas. The process will be performed on two separate days:
Monday, April 7, 2025 and Tuesday, April 8, 2025
Mar 31, 16:16 EDT
Apr 7, 2025
Canvas Summer 2025 course provisioning
Completed - The scheduled maintenance has been completed.
Apr 7, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 13:00 EDT
Scheduled - Process to deliver summer 2025 course sites into Canvas. The process will be performed on two separate days:
Monday, April 7, 2025 and Tuesday, April 8, 2025
Mar 31, 16:15 EDT
FileCloud Rollout (Web Access)
Completed - The scheduled maintenance has been completed.
Apr 7, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 10:01 EDT
Scheduled - Full-scale rollout of the Berklee Drive Web Portal (FileCloud) to the entire organization.
Expanding access across the organization will accelerate adoption, encourage centralized storage practices, and promote the Web Portal as a secure, high-performance platform for managing and sharing team data as well as convenient access to archive data.
Mar 31, 16:14 EDT
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