All Systems Operational

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Google Operational
Google Mail ? Operational
Google Calendar ? Operational
Google Drive ? Operational
Zoom Operational
Zoom Teleconferencing ? Operational
Zoom Phone ? Operational
Network Services Operational
Network Services - Boston Campus ? Operational
Network Services - Valencia Campus ? Operational
Network Services - NYC Campus ? Operational
VPN Service ? Operational
OnePass Services ? Operational
Slack ? Operational
Workday ? Operational
Colleague ? Operational
PowerCampus ? Operational
Informer ? Operational
my.berklee.edu ? Operational
Citrix ? Operational
Network Storage ? Operational
ol.berklee.edu ? Operational
Canvas ? Operational
Papercut ? Operational
PowerFAIDS ? Operational
financialaid.berklee.edu ? Operational
Salesforce ? Operational
EMS ? Operational
AAOF ? Operational
Library Services ? Operational
Software Self-Service ? Operational
ITS Tickets Database (Jira) ? Operational
Duo Core Authentication Service Operational
Confluence Operational
CrowdStrike ? Operational
SchoolDude ? Operational
Asana Operational
www.berklee.edu ? Operational
Onelogin ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 4, 2024

No incidents reported today.

Dec 3, 2024

No incidents reported.

Dec 2, 2024
VPN service suspension
Postmortem - Read details
Dec 2, 14:12 EST
Completed - The scheduled maintenance has been completed.
Dec 2, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 17:00 EST
Scheduled - VPN will be unavailable from Tuesday, November 26 at 5:00PM EST, through Monday, December 2 at 8:00AM EST, during the Thanksgiving break.

Please plan to complete any tasks requiring VPN access before or after this period.

Happy holidays!

Technology Service Desk
Nov 26, 14:59 EST
Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024
Remote Access VPN Outtage
Resolved - VPN service has been restored.

Thank you for your patience and understanding while we investigated and resolved this issue.

Technology Service Desk
2238@berklee.edu
Nov 26, 14:16 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 23, 19:36 EST
Update - emergency maintenance continues as a precautionary measure related to network security
Nov 23, 12:18 EST
Identified - Our remote access VPN service is undergoing an emergency maintenance. We do not yet have an ETA as to when VPN service will resume, but will provide an update when possible. Thank you for your patience.
Nov 22, 23:19 EST
Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024
Nov 22, 2024
Canvas Outage
Resolved - Canvas.berklee.edu is currently operational. We will continue monitoring the situation and will provide updates as they become available.
Nov 22, 12:35 EST
Update - Users can follow Canvas/Instructure's status of this incident here: https://status.instructure.com
Nov 22, 12:25 EST
Identified - We have received reports that there is a problem with Canvas and it is affecting all Canvas users.

This may appear to users attempting to load canvas.berklee.edu and it will fail or time out, blocking access to Canvas.

ITS is doing preliminary investigations and will post an update when we know more.

Technology Service Desk
2238@berklee.edu
Nov 22, 12:23 EST
Nov 21, 2024
OneLogin (SSO) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 21, 23:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 22:30 EST
Scheduled - Please be aware that necessary maintenance to our Single Sign-On platform, OneLogin, is scheduled to be performed by our vendor on Thursday, November 21st at 10:30 p.m. EST for 1 hour.

During this time, all users may experience intermittent login failures when logging into OnePass services that use OneLogin SSO such as MyBerklee, Canvas, Workday and Salesforce.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Nov 18, 12:00 EST
OnePass Network maintenance
Completed - The scheduled maintenance has been completed.
Nov 21, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 18:00 EST
Scheduled - Please be aware that necessary maintenance to the Berklee OnePass network is scheduled to be performed by ITS on Thursday, November 21st at 6:00 PM EDT for 4 hours.

During this time, students, faculty, and staff may experience delays in logging in to various systems across the Berklee OnePass network.

Affected systems may include www.berklee.edu, my.berklee.edu, Canvas, library.berklee.edu, campus wireless networking, Papercut Printing, Citrix Access, Google Apps (Gmail, Calendar, etc.), Colleague, Informer and Xerox copiers

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Nov 18, 15:22 EST
Canvas Maintenance
Completed - The scheduled maintenance has been completed.
Nov 21, 03:05 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 01:05 EST
Scheduled - Please be aware that necessary maintenance to canvas.berklee.edu is scheduled to be performed by our vendor, Instructure on Thursday, November 21st at 1:05am EDT for 2 hours.

During this time, all users may be unable to access Canvas. Interruption is only expected to last up to five minutes during the event, but the full duration of the window may be utilized if needed.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Nov 18, 14:30 EST
Nov 20, 2024

No incidents reported.

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