All Systems Operational

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Google Operational
Google Mail ? Operational
Google Calendar ? Operational
Google Drive ? Operational
Zoom Operational
Zoom Teleconferencing ? Operational
Zoom Phone ? Operational
Network Services Operational
Network Services - Boston Campus ? Operational
Network Services - Valencia Campus ? Operational
Network Services - NYC Campus ? Operational
VPN Service ? Operational
OnePass Services ? Operational
Slack ? Operational
Workday ? Operational
Colleague ? Operational
PowerCampus ? Operational
Informer ? Operational
my.berklee.edu ? Operational
Citrix ? Operational
Network Storage ? Operational
ol.berklee.edu ? Operational
Canvas ? Operational
Papercut ? Operational
PowerFAIDS ? Operational
financialaid.berklee.edu ? Operational
Salesforce ? Operational
EMS ? Operational
AAOF ? Operational
Library Services ? Operational
Software Self-Service ? Operational
ITS Tickets Database (Jira) ? Operational
Duo Core Authentication Service Operational
Confluence Operational
CrowdStrike ? Operational
SchoolDude ? Operational
Asana Operational
www.berklee.edu ? Operational
Onelogin ? Operational
Filemaker ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Boston WiFi Controller Maintenance Jan 15, 2025 04:30-07:30 EST
Scheduled - The WiFi system in our Boston campus will be undergoing maintenance for ~3 hours starting at 4:30am on 1/15/25. During this duration, WiFi service will be intermittent.
Jan 14, 2025 - 16:53 EST
Canvas Maintenance Jan 16, 2025 01:05-03:05 EST
Please be aware that necessary maintenance to canvas.berklee.edu is scheduled to be performed by our vendor, Instructure on Thursday, January 16th 2025 at 1:05am EDT for 2 hours.

During this time, all users may be unable to access Canvas. Interruption is only expected to last up to five minutes during the event, but the full duration of the window may be utilized if needed.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu

Posted on Jan 14, 2025 - 16:56 EST
Past Incidents
Jan 15, 2025

No incidents reported today.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025
Completed - The scheduled maintenance has been completed.
Jan 12, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 09:00 EST
Scheduled - Please be aware that necessary maintenance to catalog.berklee.edu is scheduled to be performed by the Library Systems team on Sunday, January 12th at 9:00AM EST for 8 hours

During this time, catalog.berklee.edu may be intermittently unavailable.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu

Jan 6, 16:37 EST
Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025
Completed - The scheduled maintenance has been completed.
Jan 9, 21:00 EST
Update - The PowerFAIDS upgrade to version 30.2.0.52 has been completed.
Jan 9, 19:05 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 18:00 EST
Scheduled - Please be aware that necessary upgrades to PowerFAIDS are scheduled to be performed by ITS on Thursday, January 9th at 6:00PM EST for 3 hours.

During this time the financialaid.berklee.edu site and the PowerFAIDS application will be unavailable

Further notifications will be posted when the upgrade is completed.

Technology Service Desk
2238@berklee.edu

Jan 6, 16:29 EST
Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025
Resolved - The earlier issue affecting Informer has been restored. You should now be able to run queries and view datasets as normal.

Thank you for your patience and understanding while we investigated and resolved this issue.

Technology Service Desk
2238@berklee.edu

Jan 6, 18:25 EST
Investigating - We have received reports that there is an issue with running queries and viewing datasets in Informer.

ITS is doing preliminary investigations and will post an update when we know more.

Technology Service Desk
2238@berklee.edu

Jan 6, 17:22 EST
Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

Jan 2, 2025

No incidents reported.

Jan 1, 2025

No incidents reported.