All Systems Operational

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Google Operational
Google Mail ? Operational
Google Calendar ? Operational
Google Drive ? Operational
Zoom Operational
Zoom Teleconferencing ? Operational
Zoom Phone ? Operational
Network Services Operational
Network Services - Boston Campus ? Operational
Network Services - Valencia Campus ? Operational
Network Services - NYC Campus ? Operational
VPN Service ? Operational
OnePass Services ? Operational
Slack ? Operational
Workday ? Operational
Colleague ? Operational
PowerCampus ? Operational
Informer ? Operational
my.berklee.edu ? Operational
Citrix ? Operational
Network Storage ? Operational
ol.berklee.edu ? Operational
Canvas ? Operational
Papercut ? Operational
PowerFAIDS ? Operational
financialaid.berklee.edu ? Operational
Salesforce ? Operational
EMS ? Operational
AAOF ? Operational
Library Services ? Operational
Software Self-Service ? Operational
ITS Tickets Database (Jira) ? Operational
Duo Core Authentication Service Operational
Confluence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 20, 2024

No incidents reported today.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
ITS Scheduled Maintenance - VPN Certificate Update
Completed - The scheduled maintenance has been completed.
May 17, 21:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 21:00 EDT
Scheduled - Please be aware that necessary maintenance to our VPN service is scheduled to be performed by ITS on 5/17/24.

System/Service affected: VPN Remote Access
Duration: 15 Minutes
Affected users: All

During this time, users may be disconnected from VPN as we will be updating the TLS certificate for connect.berklee.edu.

Users may receive a pop-up message from SecureClient asking to accept the new certificate upon first login post maintenance.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
May 17, 15:59 EDT
May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024
Duo Degraded Service Response
Resolved - Duo has notified us that the earlier Duo Authentication Delivery Failures issue has been restored. You should now be able to authenticate using Duo and access all applications via OneLogin SSO as normal.

Thank you for your patience and understanding.

Technology Service Desk
2238@berklee.edu
May 13, 17:06 EDT
Update - Duo seems to be slowly recovering, many users are able to access now: "The issue has been identified and a fix is being implemented."
May 13, 16:28 EDT
Update - The issue has been identified and a fix is being implemented.
May 13, 16:06 EDT
Investigating - We are currently investigating this issue.
May 13, 15:40 EDT
Chrome failing to load internal Berklee sites
Resolved - The earlier issue affecting Google Chrome and Berklee websites has been resolved. You should now be able to access sites such as AAOF, Colleague, my.berklee.edu, and others in Chrome as normal.

Thank you for your patience and understanding while we investigated and resolved this issue.

Technology Service Desk
2238@berklee.edu
May 13, 16:19 EDT
Identified - We have identified the issue with Chrome being unable to load internal Berklee sites (such as Colleague, Informer, my.berklee, and others) being a complex interaction between our locally hosted sites, Google Chrome, and our antivirus Sophos.

We are continuing to look for a workaround or deployable fix to restore functionality of our local sites in Google Chrome.

In the meantime, please use Firefox as a workaround (available in the Software Self Service application on a Berklee computer) or Safari.
Apr 23, 12:14 EDT
Update - We are continuing to investigate this issue.
Apr 18, 15:53 EDT
Investigating - We have received reports that there is a problem with Google Chrome, and it is affecting certain users attempting to load or connect to internal Berklee sites, such as AAOF, Colleague, my.berklee.edu, and others.

ITS is doing preliminary investigations and will post an update when we know more.

In the meantime, please try using another browser or restarting your machine and trying again.

Technology Service Desk
2238@berklee.edu
Apr 18, 13:26 EDT
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

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