All Systems Operational

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Google Operational
Google Mail ? Operational
Google Calendar ? Operational
Google Drive ? Operational
Zoom Operational
Zoom Teleconferencing ? Operational
Zoom Phone ? Operational
Network Services Operational
Network Services - Boston Campus ? Operational
Network Services - Valencia Campus ? Operational
Network Services - NYC Campus ? Operational
VPN Service ? Operational
OnePass Services ? Operational
Slack ? Operational
Workday ? Operational
Colleague ? Operational
PowerCampus ? Operational
Informer ? Operational
my.berklee.edu ? Operational
Citrix ? Operational
Digital Storage ? Operational
Canvas ? Operational
Papercut ? Operational
PowerFAIDS ? Operational
financialaid.berklee.edu ? Operational
Salesforce ? Operational
EMS ? Operational
AAOF ? Operational
Library Services ? Operational
Berklee Software App ? Operational
ITS Tickets Database (Jira) ? Operational
Duo Core Authentication Service Operational
Confluence ? Operational
CrowdStrike ? Operational
SchoolDude ? Operational
Asana Operational
www.berklee.edu ? Operational
OneLogin ? Operational
Filemaker ? Operational
1Password ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Canvas Maintenance Jul 17, 2025 00:05-02:05 EDT

Please be aware that necessary maintenance to canvas.berklee.edu is scheduled to be performed by our vendor, Instructure, on Thursday, July 17th, 2025, at 12:05 am EDT for 2 hours.

During this time, all users may be unable to access Canvas. Interruption is only expected to last up to five minutes during the event, but the full duration of the window may be utilized if needed.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Posted on Jul 14, 2025 - 14:30 EDT

Network maintenance: Boston Campus - 1140 Boylston St (6th fl) Jul 18, 2025 06:00-09:00 EDT

Please be aware that necessary maintenance to network services in 1140 Boylston St is scheduled to be performed by ITS on Friday, July 18th, 2025, at 6:00 AM EDT for 3 hours.

During this time, users on the 6th floor of 1140 may experience intermittent disruptions to wired and wireless network services.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Posted on Jul 14, 2025 - 15:01 EDT
Jul 16, 2025
Informer degraded performance
Resolved - The earlier issue affecting Informer has been resolved, and there have been no further instances of the issue reported.

Thank you for your patience and understanding while we investigated and resolved this issue.

Technology Service Desk
2238@berklee.edu
Jul 16, 17:11 EDT
Monitoring - We identified the cause of the earlier issue affecting Informer, and it has now been resolved.

It was determined that there was an issue with Informer's Elasticsearch service, which was resolved with a configuration change.

You should now be able to run queries and datasets as normal.

Thank you for your patience and understanding while we investigated and resolved this issue.

Technology Service Desk
2238@berklee.edu
Jul 16, 15:43 EDT
Investigating - We have received reports that there is a problem with Informer.

When running queries and datasets, users are receiving a "validation_exception" error, and the query does not complete.

ITS is doing preliminary investigations and will post an update when we know more.

Technology Service Desk
2238@berklee.edu
Jul 16, 15:19 EDT
Network maintenance: Boston Campus - 1140 Boylston St (5th fl)
Completed - The scheduled maintenance has been completed.
Jul 16, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 06:00 EDT
Scheduled - Please be aware that necessary maintenance to network services in 1140 Boylston St is scheduled to be performed by ITS on Wednesday, July 16th, 2025, at 6:00 AM EDT for 3 hours.

During this time, users on the 5th floor of 1140 may experience intermittent disruptions to wired and wireless network services.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Jul 14, 14:59 EDT
Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025
Berklee Software App Maintenance
Completed - The scheduled maintenance has been completed.
Jul 12, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 00:00 EDT
Scheduled - Please be aware that necessary maintenance to the Berklee Software App is scheduled to be performed by our vendor, Jamf on Saturday July 12th, 2025 at 12:00am EDT for 10 hours.

During this time, faculty and staff software installations and updates using the Berklee Software application on MacOS computers may be unavailable.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Jul 7, 14:21 EDT
Jul 11, 2025
Verizon FioS Users unable to connect to vpn and some other sites
Resolved - the Verizon FioS outage that was impacting some users has now resolved. Users may want to reboot their FioS router if they are still experiencing an issue.
Jul 11, 14:30 EDT
Monitoring - The Verizon FioS network is currently experiencing some routing issues that are blocking some users from connecting to various (but not all) sites including connect.berklee.edu. Users on Verizon Wireless, Comcast, and other providers do not appear to be impacted.
Jul 11, 10:43 EDT
Investigating - We have received reports of some users unable to connect to the VPN and receiving time out notices. Engineers are investigating.
Jul 11, 08:50 EDT
Network maintenance: Boston Campus - 1140 Boylston Street (3rd fl)
Completed - The scheduled maintenance has been completed.
Jul 11, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 06:00 EDT
Scheduled - Please be aware that necessary maintenance to network services in 1140 Boylston St is scheduled to be performed by ITS on Friday, July 11th, 2025, at 6:00 AM EDT for 3 hours.

During this time, users on the 3rd floor of 1140 may experience intermittent disruptions to wired and wireless network services.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Jul 7, 14:19 EDT
Jul 10, 2025

No incidents reported.

Jul 9, 2025
Network maintenance: Boston Campus - 1140 Boylston Street (2nd fl)
Completed - The scheduled maintenance has been completed.
Jul 9, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 14:17 EDT
Scheduled - Please be aware that necessary maintenance to network services in 1140 Boylston St is scheduled to be performed by ITS on Wednesday, July 9th, 2025, at 6:00 AM EDT for 3 hours.

During this time, users on the 2nd floors of 1140 may experience intermittent disruptions to wired and wireless network services.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Jul 7, 14:16 EDT
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Degraded Performance: Informer
Resolved - This incident has been resolved.
Jul 3, 14:44 EDT
Update - The Informer service has been restarted. Informer is back up and running now.
We will continue to monitor the service.
Jul 3, 14:13 EDT
Update - Informer Live is currently not responding and reports are now backing up.
As this is a critical time we have asked the Ferrilli team to restart the informer service.
Jul 3, 14:04 EDT
Investigating - We have received reports of degraded performance for Informer. Technicians are investigating further.
Jul 3, 12:59 EDT
Jul 2, 2025

No incidents reported.

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