PaperCut Student Print Service Outage

Incident Report for Berklee IT Services

Resolved

This incident has been resolved.
Posted Oct 30, 2026 - 10:19 EDT

Investigating

We have received reports of a problem with the PaperCut student printing service, affecting all student copiers. Issues being reported include:

- Users are unable to tap their badge to release their print jobs or log in using the keypad.

ITS is conducting preliminary investigations and will post an update when we know more.

Technology Service Desk
2238@berklee.edu
Posted Oct 30, 2026 - 08:27 EDT
This incident affected: Papercut.