Citrix Outage

Incident Report for Berklee IT Services

Resolved

This incident has been resolved.
Posted Jun 25, 2025 - 12:27 EDT

Update

We are continuing to monitor for any further issues.
Posted Jun 24, 2025 - 19:15 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 24, 2025 - 15:32 EDT

Identified

We have identified a Citrix Netscaler configuration issue and are working to fix that, which may require a brief maintenance outage after business hours this evening (more details will be shared as we plan our recovery).
Please continue to use our temporary workaround from a browser: https://berkleectx.cloud.com/.
Apologies for the inconvenience and thank you for your patience.
Posted Jun 24, 2025 - 10:44 EDT

Update

As a temporary work-around to access your configured Citrix applications, browse to and log on using your regular OnePass credential: https://berkleectx.cloud.com/.
Posted Jun 23, 2025 - 10:33 EDT

Investigating

We are currently investigating an issue relating to our Citrix license renewal. We will post more information as we obtain it.
Thank you.
Posted Jun 23, 2025 - 09:30 EDT
This incident affected: Citrix.