Partial Nework Outtage in 8,22,26 Fenway

Incident Report for Berklee IT Services

Resolved

This incident has been resolved.

Posted Dec 11, 2024 - 21:13 EST

Monitoring

Power and network connectivity have been restored. We will continue to monitor.

Posted Dec 11, 2024 - 17:45 EST

Identified

The issue has been identified as part of a power outage on Fenway Street. 8,22,24 and 26 Fenway are without power. Eversource is on site and working on the power issue within the manhole outside of 22 Fenway.

40,54 Fenway and 31 Hemenway networks are also down due to dependencies at 8 Fenway. Eversource expects the issue will take take multiple hours to resolve.

Posted Dec 11, 2024 - 15:33 EST

Investigating

We are currently investigating this issue.

Posted Dec 11, 2024 - 14:42 EST

This incident affected: Network Services (Network Services - Boston Campus).