A fix to re-add entitlements was deployed, and affected users should now be able to access all services, such as wifi. Please reach out to 2238@berklee.edu if you were affected and your account has not restored properly.
Posted Feb 20, 2026 - 12:33 EST
Identified
We have received reports a number of affected accounts that have lost access to Wifi overnight. Engineers are investigating.
Posted Feb 20, 2026 - 08:50 EST
Monitoring
Affected accounts have been reactivated, and affected users should now be able to access all services. Please reach out to 2238@berklee.edu if you were affected and your account has not restored properly.
Posted Feb 19, 2026 - 15:00 EST
Update
A fix has been deployed and may take several hours to update all affected accounts. During this time, affected accounts may be able to log in to some services but not others, such as wifi.
Posted Feb 19, 2026 - 13:15 EST
Update
Engineers are continuing to work on fulling restoring suspended accounts. Affected users may be able to log in to Onelogin but still be unable to access Wifi, gmail, or other services.
Posted Feb 19, 2026 - 08:53 EST
Identified
ITS has received reports that a number of accounts have been suspended in error. Users affected will be unable to log in to email, canvas, my.berklee, and other services. Emails to affected users will bounce. Engineers are aware of the issue and are investigating.