Onepass Account Suspensions

Incident Report for Berklee IT Services

Identified

ITS has received reports that a number of accounts have been suspended in error. Users affected will be unable to log in to email, canvas, my.berklee, and other services. Emails to affected users will bounce.
Engineers are aware of the issue and are investigating.

Posted Feb 18, 2026 - 08:58 EST

This incident affects: OnePass Services.