Jira email-to-ticket experiencing degraded performance

Incident Report for Berklee IT Services

Resolved

This issue has been resolved.

Posted Jun 12, 2025 - 14:53 EDT

Investigating

We are currently investigating an error that is preventing emails to 2238@berklee.edu from creating or being added to tickets in Jira. Updates to tickets may be delayed.

Posted Jun 12, 2025 - 14:29 EDT

This incident affected: ITS Tickets Database (Jira).