Monitoring - A fix to re-add entitlements was deployed, and affected users should now be able to access all services, such as wifi.
Please reach out to 2238@berklee.edu if you were affected and your account has not restored properly.
Feb 20, 2026 - 12:33 EST
Please reach out to 2238@berklee.edu if you were affected and your account has not restored properly.
Feb 20, 2026 - 12:33 EST
Identified - We have received reports a number of affected accounts that have lost access to Wifi overnight. Engineers are investigating.
Feb 20, 2026 - 08:50 EST
Feb 20, 2026 - 08:50 EST
Monitoring - Affected accounts have been reactivated, and affected users should now be able to access all services.
Please reach out to 2238@berklee.edu if you were affected and your account has not restored properly.
Feb 19, 2026 - 15:00 EST
Please reach out to 2238@berklee.edu if you were affected and your account has not restored properly.
Feb 19, 2026 - 15:00 EST
Update - A fix has been deployed and may take several hours to update all affected accounts. During this time, affected accounts may be able to log in to some services but not others, such as wifi.
Feb 19, 2026 - 13:15 EST
Feb 19, 2026 - 13:15 EST
Update - Engineers are continuing to work on fulling restoring suspended accounts. Affected users may be able to log in to Onelogin but still be unable to access Wifi, gmail, or other services.
Feb 19, 2026 - 08:53 EST
Feb 19, 2026 - 08:53 EST
Identified - ITS has received reports that a number of accounts have been suspended in error. Users affected will be unable to log in to email, canvas, my.berklee, and other services. Emails to affected users will bounce.
Engineers are aware of the issue and are investigating.
Feb 18, 2026 - 08:58 EST
Engineers are aware of the issue and are investigating.
Feb 18, 2026 - 08:58 EST
Identified - Earlier today, our Information Security team identified a new phishing email targeting members of our community.
Email Subject(s) may be: BERKLEE EMPLOYMENT OPPORTUNITY
The email will appear to come from a Berklee email address.
This email is fraudulent. It purports to be from “Job Placement & Student Services” and offers a lucrative part-time job opportunity. You are then asked to follow the link to apply. This is an attempt to steal your Berklee username and password.
If you received this email: do not click any links, open attachments, provide any sensitive information (passwords, account info), or reply.
Please delete the email immediately.
If you clicked the link and entered your credentials, change your Berklee password immediately: https://berklee.atlassian.net/wiki/x/HABzyQ
Then contact the Technology Service Desk at 2238@berklee.edu
The Information Security team in ITS is aware of the issue and is working to mitigate the situation.
Feb 05, 2026 - 12:05 EST
Email Subject(s) may be: BERKLEE EMPLOYMENT OPPORTUNITY
The email will appear to come from a Berklee email address.
This email is fraudulent. It purports to be from “Job Placement & Student Services” and offers a lucrative part-time job opportunity. You are then asked to follow the link to apply. This is an attempt to steal your Berklee username and password.
If you received this email: do not click any links, open attachments, provide any sensitive information (passwords, account info), or reply.
Please delete the email immediately.
If you clicked the link and entered your credentials, change your Berklee password immediately: https://berklee.atlassian.net/wiki/x/HABzyQ
Then contact the Technology Service Desk at 2238@berklee.edu
The Information Security team in ITS is aware of the issue and is working to mitigate the situation.
Feb 05, 2026 - 12:05 EST
Monitoring - Our Information Security team has identified and secured the offending accounts, and the Service Desk worked with any affected users. Thank you to everyone who reported this incident. We will continue to monitor the situation.
The Technology Service Desk
Feb 02, 2026 - 16:10 EST
The Technology Service Desk
Feb 02, 2026 - 16:10 EST
Identified - Earlier today, our Information Security team identified a new phishing email targeting members of our community.
Email Subject(s) may be: CANVAS BERKLEE NOTIFICATION or CANVAS: BERKLEE COLLEGE OF MUSIC ACTION NOW
The email will appear to come from a Berklee email address.
This email is fraudulent. It states that your Berklee email account is “marked for deactivation”. It also warns you that you will lose access to your “university account and services”. You are then asked to verify your account. This is an attempt to steal your Berklee username and password.
If you received this email: do not click any links, open attachments, provide any sensitive information (passwords, account info), or reply.
Please delete the email immediately.
If you clicked the link and entered your credentials, change your Berklee password immediately: https://berklee.atlassian.net/wiki/x/HABzyQ
Then contact the Technology Service Desk at 2238@berklee.edu
The Information Security team in ITS is aware of the issue and is working to mitigate the situation.
Jan 30, 2026 - 10:30 EST
Email Subject(s) may be: CANVAS BERKLEE NOTIFICATION or CANVAS: BERKLEE COLLEGE OF MUSIC ACTION NOW
The email will appear to come from a Berklee email address.
This email is fraudulent. It states that your Berklee email account is “marked for deactivation”. It also warns you that you will lose access to your “university account and services”. You are then asked to verify your account. This is an attempt to steal your Berklee username and password.
If you received this email: do not click any links, open attachments, provide any sensitive information (passwords, account info), or reply.
Please delete the email immediately.
If you clicked the link and entered your credentials, change your Berklee password immediately: https://berklee.atlassian.net/wiki/x/HABzyQ
Then contact the Technology Service Desk at 2238@berklee.edu
The Information Security team in ITS is aware of the issue and is working to mitigate the situation.
Jan 30, 2026 - 10:30 EST
Identified - The issue has been identified and once a fix has been implemented, we will update this incident.
Oct 21, 2025 - 11:59 EDT
Oct 21, 2025 - 11:59 EDT
Investigating - Kaltura has been intermittently missing pushes of Zoom Recordings since late July, 2025. As always, all recorded meetings within 10 mos. are still available in Zoom.
Oct 21, 2025 - 11:53 EDT
Oct 21, 2025 - 11:53 EDT
About This Site
Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).
Google
Operational
Google Mail
Operational
Google Calendar
Operational
Google Drive
Operational
Zoom
Operational
Zoom Teleconferencing
Operational
Zoom Phone
Operational
Network Services
Operational
Network Services - Boston Campus
Operational
Network Services - Valencia Campus
Operational
Network Services - NYC Campus
Operational
VPN Service
Operational
OnePass Services
Operational
Slack
Operational
Workday
Operational
Colleague
Operational
PowerCampus
Operational
Informer
Operational
my.berklee.edu
Operational
Citrix
Operational
Digital Storage
Operational
Canvas
Operational
Papercut
Operational
PowerFAIDS
Operational
financialaid.berklee.edu
Operational
Salesforce
Operational
EMS
Operational
AAOF
Operational
Library Services
Operational
Berklee Software App
Operational
ITS Tickets Database (Jira)
Operational
Duo Core Authentication Service
Operational
Confluence
Operational
CrowdStrike
Operational
SchoolDude
Operational
Asana
Operational
www.berklee.edu
Operational
OneLogin
Operational
Filemaker
Operational
1Password
Operational
Secure File Exchange
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.