Update - Still no updates from BOL.
Aug 29, 2025 - 18:15 EDT
Aug 29, 2025 - 18:15 EDT
Update - BOL is still working to create a pull script to get previous recordings. No updates from them.
Aug 26, 2025 - 11:18 EDT
Aug 26, 2025 - 11:18 EDT
Update - JR Wilson is still working on this issue.
Aug 15, 2025 - 15:32 EDT
Aug 15, 2025 - 15:32 EDT
Update - The integration refresh was successful. We're now working to bring the recordings that did not get moved during the downtime back into Kaltura.
Aug 11, 2025 - 07:48 EDT
Aug 11, 2025 - 07:48 EDT
Update - We are continuing to work on a fix for this issue.
Aug 06, 2025 - 10:03 EDT
Aug 06, 2025 - 10:03 EDT
Update - We are still working with Kaltura support on this, and will be refreshing the integration this afternoon.
Aug 01, 2025 - 11:28 EDT
Aug 01, 2025 - 11:28 EDT
Update - JR Wilson is still working with Kaltura support to resolve this issue.
Jul 29, 2025 - 16:15 EDT
Jul 29, 2025 - 16:15 EDT
Update - We are continuing to work on a fix for this issue.
Jul 28, 2025 - 11:11 EDT
Jul 28, 2025 - 11:11 EDT
Update - We are continuing to work on a fix for this issue.
Jul 25, 2025 - 10:18 EDT
Jul 25, 2025 - 10:18 EDT
Update - Update: We are seeing some Zoom meeting recordings make it through to Kaltura, but some are still not moving. We opened a Zoom Support ticket, and we met with Brandon Howard from Zoom to check all of Zoom’s settings, which looked good. We’re seeing more success GETs (200) than failed GETs (401), so things have improved a bit.
It was determined that we need some insight from the Kaltura side.
We opened a ticket with Kaltura (Ticket 005550802) to get their input .
We’ll keep you posted on progress.
Thanks for your patience.
Rich
Jul 24, 2025 - 16:54 EDT
It was determined that we need some insight from the Kaltura side.
We opened a ticket with Kaltura (Ticket 005550802) to get their input .
We’ll keep you posted on progress.
Thanks for your patience.
Rich
Jul 24, 2025 - 16:54 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 24, 2025 - 11:27 EDT
Jul 24, 2025 - 11:27 EDT
Update - Zoom Meeting recordings are not currently synching with Kaltura. The meetings are available via the Zoom web-portal, so there's no media loss.
Jul 24, 2025 - 11:26 EDT
Jul 24, 2025 - 11:26 EDT
Investigating - We are currently investigating this issue.
Jul 24, 2025 - 11:24 EDT
Jul 24, 2025 - 11:24 EDT
Investigating - We have received multiple reports that there are several active phishing attacks targeting all email accounts in the Berklee community. ITS is currently identifying and isolating the sources of these attacks. If you encounter any suspicious messages:
- Do not click suspicious links or download unexpected attachments
- Be aware of and deny any multi-factor authentication (MFA) prompts that you did not initiate
- Verify any unusual requests by contacting the sender through a separate, known method
- Report suspicious emails to the Technology Service Desk
If you think you may have clicked a malicious link or entered your credentials, change your OnePass password and contact the Technology Service Desk immediately
ITS will post an update when we know more.
Technology Service Desk
2238@berklee.edu
Aug 29, 2025 - 10:08 EDT
- Do not click suspicious links or download unexpected attachments
- Be aware of and deny any multi-factor authentication (MFA) prompts that you did not initiate
- Verify any unusual requests by contacting the sender through a separate, known method
- Report suspicious emails to the Technology Service Desk
If you think you may have clicked a malicious link or entered your credentials, change your OnePass password and contact the Technology Service Desk immediately
ITS will post an update when we know more.
Technology Service Desk
2238@berklee.edu
Aug 29, 2025 - 10:08 EDT
About This Site
Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).
Google
Operational
Google Mail
?
Operational
Google Calendar
?
Operational
Google Drive
?
Operational
Zoom
Operational
Zoom Teleconferencing
?
Operational
Zoom Phone
?
Operational
Network Services
Operational
Network Services - Boston Campus
?
Operational
Network Services - Valencia Campus
?
Operational
Network Services - NYC Campus
?
Operational
VPN Service
?
Operational
OnePass Services
?
Operational
Slack
?
Operational
Workday
?
Operational
Colleague
?
Operational
PowerCampus
?
Operational
Informer
?
Operational
my.berklee.edu
?
Operational
Citrix
?
Operational
Digital Storage
?
Degraded Performance
Canvas
?
Operational
Papercut
?
Operational
PowerFAIDS
?
Operational
financialaid.berklee.edu
?
Operational
Salesforce
?
Operational
EMS
?
Operational
AAOF
?
Operational
Library Services
?
Operational
Berklee Software App
?
Operational
ITS Tickets Database (Jira)
?
Operational
Duo Core Authentication Service
Operational
Confluence
?
Operational
CrowdStrike
?
Operational
SchoolDude
?
Operational
Asana
Operational
www.berklee.edu
?
Operational
OneLogin
?
Operational
Filemaker
?
Operational
1Password
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance