Papercut: Minor Outage
Investigating - We've received multiple issue submissions about students being unable to add funds to Papercut accounts, and it is currently being investigated.
If you are submitting a ticket about this issue, please include the name(s) and ID(s) of students encountering this issue, so Support is able to lookup their accounts on the backend to troubleshoot.
Apr 04, 2025 - 12:18 EDT

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Uptime over the past 90 days. View historical uptime.
Google Operational
Google Mail ? Operational
Google Calendar ? Operational
Google Drive ? Operational
Zoom Operational
Zoom Teleconferencing ? Operational
Zoom Phone ? Operational
Network Services Operational
Network Services - Boston Campus ? Operational
Network Services - Valencia Campus ? Operational
Network Services - NYC Campus ? Operational
VPN Service ? Operational
OnePass Services ? Operational
Slack ? Operational
Workday ? Operational
Colleague ? Operational
PowerCampus ? Operational
Informer ? Operational
my.berklee.edu ? Operational
Citrix ? Operational
Digital Storage ? Operational
Canvas ? Operational
Papercut ? Operational
PowerFAIDS ? Operational
financialaid.berklee.edu ? Operational
Salesforce ? Operational
EMS ? Operational
AAOF ? Operational
Library Services ? Operational
Berklee Software App ? Operational
ITS Tickets Database (Jira) ? Operational
Duo Core Authentication Service Operational
Confluence ? Operational
CrowdStrike ? Operational
SchoolDude ? Operational
Asana Operational
www.berklee.edu ? Operational
OneLogin ? Operational
Filemaker ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

FileCloud Rollout (Web Access) Apr 7, 2025 10:00-11:00 EDT

Full-scale rollout of the Berklee Drive Web Portal (FileCloud) to the entire organization.
Expanding access across the organization will accelerate adoption, encourage centralized storage practices, and promote the Web Portal as a secure, high-performance platform for managing and sharing team data as well as convenient access to archive data.
Posted on Mar 31, 2025 - 16:14 EDT

Canvas Summer 2025 course provisioning Apr 7, 2025 13:00-17:00 EDT

Process to deliver summer 2025 course sites into Canvas. The process will be performed on two separate days:
Monday, April 7, 2025 and Tuesday, April 8, 2025
Posted on Mar 31, 2025 - 16:15 EDT

Canvas Summer 2025 course provisioning Apr 8, 2025 13:00-17:00 EDT

Process to deliver summer 2025 course sites into Canvas. The process will be performed on two separate days:
Monday, April 7, 2025 and Tuesday, April 8, 2025
Posted on Mar 31, 2025 - 16:16 EDT
Apr 6, 2025

No incidents reported today.

Apr 5, 2025
Apply ESXi security patch to our Valencia HX Cluster
Completed - The scheduled maintenance has been completed.
Apr 5, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 19:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 4, 09:44 EDT
Scheduled - Security patch to ensure cluster nodes are not vulnerable to any attacks referenced in the following KB article:

https://support.broadcom.com/web/ecx/support-content-notification/-/external/content/SecurityAdvisories/0/25390?utm_campaign=VCF_FY25_VCF_Security-Alert-VMSA-2025-0004_MKT_EM_2938&utm_content=VCF_FY25_VCF_Security-Alert_2938_VMSA-2025-0004_MKT_TRANS_EM_5308&utm_medium=email&utm_source=eloqua
Apr 4, 09:35 EDT
Apr 4, 2025
Apply ESXi security patch to our New York HX Cluster
Completed - The scheduled maintenance has been completed.
Apr 4, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 17:00 EDT
Scheduled - Security patch to ensure cluster nodes are not vulnerable to any attacks referenced in the following KB article:

https://support.broadcom.com/web/ecx/support-content-notification/-/external/content/SecurityAdvisories/0/25390?utm_campaign=VCF_FY25_VCF_Security-Alert-VMSA-2025-0004_MKT_EM_2938&utm_content=VCF_FY25_VCF_Security-Alert_2938_VMSA-2025-0004_MKT_TRANS_EM_5308&utm_medium=email&utm_source=eloqua
Apr 4, 09:33 EDT
Apr 3, 2025
Canvas.berklee.edu maintenance
Completed - The scheduled maintenance has been completed.
Apr 3, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 12:00 EDT
Scheduled - Instructure will be performing site maintenance on canvas.berklee.edu on April 3. Interruption is only expected to last up to five minutes during the event, but the full duration of the window may be utilized if needed.
Mar 31, 16:11 EDT
Update global node properties on Snaplogic production (PROD) groundplex
Completed - The scheduled maintenance has been completed.
Apr 3, 13:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 10:00 EDT
Scheduled - We need to update the global node properties on Snaplogic prod groundplex. This requires a restart of the server.

The server will be restarted after 9:30am; no services should be impacted because the server will restart when nothing is running.

Newly designed integration for Web Checkout will not be able to successfully load production instance with required patron/person data.
Mar 31, 16:09 EDT
Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025
My.Berklee.edu Production Maintenance
Completed - The scheduled maintenance has been completed.
Mar 31, 18:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 18:00 EDT
Scheduled - Please be advised that there will be a brief outage affecting My.Berklee this evening, March 31st, beginning at 6pm ET and lasting approximately 15 minutes.

This maintenance will cover Course / Building message for class section in new building & Leveled Private Instruction updates.
Mar 31, 15:59 EDT
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
OnePass Network maintenance
Completed - The scheduled maintenance has been completed.
Mar 27, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 18:00 EDT
Scheduled - Please be aware that necessary maintenance to the Berklee OnePass network is scheduled to be performed by ITS on Thursday, March 27th, 2025 at 6:00 PM EDT for 4 hours.

During this time, students, faculty, and staff may experience delays in logging in to various systems across the Berklee OnePass network.

Affected systems may include www.berklee.edu, my.berklee.edu, Canvas, library.berklee.edu, campus wireless networking, Papercut Printing, Citrix Access, Google Apps (Gmail, Calendar, etc.), Colleague, Informer and Xerox copiers

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Mar 25, 10:00 EDT
Mar 26, 2025
Outage: Wifi Down in several buildings
Resolved - Wifi now confirmed restored to the affected buildings.
Mar 26, 14:24 EDT
Identified - We are receiving reports of Wifi being down in several buildings, including but may not be limited to 921, 855, 899, 939, and 699. Our networking engineers are working to restore service.
Mar 26, 14:09 EDT
Mar 25, 2025

No incidents reported.

Mar 24, 2025
Update Citrix (Netscaler Gateway) Certificate
Completed - The scheduled maintenance has been completed.
Mar 24, 16:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 16:00 EDT
Scheduled - There may be a brief Citrix application outage as we update an expiring certificate. We expect that existing connections should be maintained, but there is a possibility that active Citrix sessions may disconnect briefly, in which case the user should be able to reconnect momentarily.
Mar 24, 14:27 EDT
Mar 23, 2025
Berklee Software App Maintenance (Windows)
Completed - The scheduled maintenance has been completed.
Mar 23, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 08:00 EDT
Scheduled - Please be aware that necessary maintenance to the Berklee Software App is scheduled to be performed by our vendor, Zoho on Sunday March 23rd at 8:00am EDT for 8 hours.

During this time, faculty and staff software installations and updates using the Berklee Software application on Windows computers may be unavailable.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Mar 21, 12:06 EDT
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