Kaltura - Degraded Performance
Identified - The issue has been identified and once a fix has been implemented, we will update this incident.
Oct 21, 2025 - 11:59 EDT
Investigating - Kaltura has been intermittently missing pushes of Zoom Recordings since late July, 2025. As always, all recorded meetings within 10 mos. are still available in Zoom.
Oct 21, 2025 - 11:53 EDT

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Uptime over the past 90 days. View historical uptime.
Google Operational
Google Mail Operational
Google Calendar Operational
Google Drive Operational
Zoom Operational
Zoom Teleconferencing Operational
Zoom Phone Operational
Network Services Operational
Network Services - Boston Campus Operational
Network Services - Valencia Campus Operational
Network Services - NYC Campus Operational
VPN Service Operational
OnePass Services Operational
Slack Operational
Workday Operational
Colleague Operational
PowerCampus Operational
Informer Operational
my.berklee.edu Operational
Citrix Operational
Digital Storage Degraded Performance
Canvas Operational
Papercut Operational
PowerFAIDS Operational
financialaid.berklee.edu Operational
Salesforce Operational
EMS Operational
AAOF Operational
Library Services Operational
Berklee Software App Operational
ITS Tickets Database (Jira) Operational
Duo Core Authentication Service Operational
Confluence Operational
CrowdStrike Operational
SchoolDude Operational
Asana Operational
www.berklee.edu Operational
OneLogin Operational
Filemaker Operational
1Password Operational
Secure File Exchange Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 21, 2026

No incidents reported today.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026
Delinea Secret Server (Monitoring)
Resolved - Delinea Secret Server has been updated and service is back to normal.

Technology Service Desk
2238@berklee.edu
Jan 15, 21:00 EST
Monitoring - The configuration has been completed and the service should be accessible to all users via the new URL: https://berklee.delinea.app/.

Please verify your access and let us know if any issues. (All users may receive an invitation email, or use the above link.)

We thank you for your patience and understanding and apologize for the inconvenience.

Technology Service Desk
2238@berklee.edu
Jan 14, 14:40 EST
Identified - As part of the planned upgrade, the data migration has completed and re-configuration is in progress. We've identified an issue with the Duo MFA configuration and are working to resolve that hopefully by mid-afternoon today.

Invitations to users will be sent with an updated URL when the service is available.

We thank you for your patience and understanding and apologize for the inconvenience.

Technology Service Desk
2238@berklee.edu
Jan 13, 09:57 EST
Canvas Maintenance
Completed - The scheduled maintenance has been completed.
Jan 15, 02:05 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 00:05 EST
Scheduled - Please be aware that necessary maintenance to canvas.berklee.edu is scheduled to be performed by our vendor, Instructure, on Thursday, January 15th, 2026, at 12:05 am EST for 2 hours.

During this time, all users may be unable to access Canvas. Interruption is only expected to last up to five minutes during the event, but the full duration of the window may be utilized if needed.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Jan 13, 14:29 EST
Jan 14, 2026
Jan 13, 2026
PaperCut Server Upgrade
Completed - The server upgrade is complete. PaperCut services have been restored for the Boston and NYC campuses.
Jan 13, 16:24 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 15:00 EST
Scheduled - Please be aware that necessary upgrades to PaperCut is scheduled to be performed by ITS on Tuesday, January 13th, 2026 at 3:00 pm EST.

During this time, PaperCut users will be unable to print.

Further notifications will be posted when the upgrade is completed.

Technology Service Desk
2238@berklee.edu
Jan 13, 14:51 EST
Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026
Berklee Software App Maintenance
Completed - The scheduled maintenance has been completed.
Jan 10, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 00:00 EST
Scheduled - Please be aware that necessary maintenance to the Berklee Software App is scheduled to be performed by our vendor, Jamf, on Saturday, January 10th, 2026, at 12:00 am EST for 10 hours.

During this time, faculty and staff software installations and updates using the Berklee Software application on MacOS computers may be unavailable.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Jan 7, 09:20 EST
Jan 9, 2026

No incidents reported.

Jan 8, 2026
Library/LRS Server maintenance
Completed - The scheduled maintenance has been completed.
Jan 8, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 09:01 EST
Scheduled - Please be aware that necessary maintenance to production Library/LRS Services is scheduled to be performed by the Library Systems team on Thursday, January 8th, 2026, at 9:00 am EST.

During this time, access to library.berklee.edu, lrmedia.berklee.edu, and archives.berklee.edu servers may be intermittent.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Jan 5, 17:17 EST
Network maintenance: Boston Campus - 150 Mass Ave 3rd floor network closet
Completed - The scheduled maintenance has been completed.
Jan 8, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 06:00 EST
Scheduled - Please be aware that necessary maintenance to network services in 150 Mass Ave is scheduled to be performed by ITS on Thursday, January 8th, 2026, at 6:00 AM EST for 3 hours.

During this time, users on floors B through 3 of 150 Mass Ave may experience intermittent disruptions to wired and wireless network services.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Jan 5, 17:12 EST
Jan 7, 2026
Network maintenance: Boston Campus - 150 Maxss Ave, 1st floor network closet
Completed - The scheduled maintenance has been completed.
Jan 7, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 06:00 EST
Scheduled - Please be aware that necessary maintenance to network services in 150 Mass Ave is scheduled to be performed by ITS on Wednesday, January 7th, 2026, at 6:00 AM EST for 3 hours.

During this time, users on floors B through 3 of 150 Mass Ave may experience intermittent disruptions to wired and wireless network services.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Jan 5, 17:10 EST
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