Network Outage at Saint Cecilia Church (Boston Campus)
Monitoring - ITS has implemented a fix, and network services have been restored to the building. We will continue to monitor the situation.

Technology Service Desk
2238@berklee.edu
Oct 02, 2026 - 12:51 EDT
Investigating - We have received reports that there is a network disruption on the Boston campus, and it is affecting users at Saint Cecelia Church. Issues being reported include:

The wireless network in the building appears to be inaccessible.

ITS is conducting preliminary investigations and will post an update when we know more.

Technology Service Desk
2238@berklee.edu
Oct 02, 2026 - 12:36 EDT

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Google Operational
Google Mail Operational
Google Calendar Operational
Google Drive Operational
Gemini/NotebookLM Operational
Zoom Operational
Zoom Teleconferencing Operational
Zoom Phone Operational
Network Services Operational
Network Services - Boston Campus Operational
Network Services - Valencia Campus Operational
Network Services - NYC Campus Operational
VPN Service Operational
OnePass Services Operational
Slack Operational
Workday Operational
Colleague Operational
PowerCampus Operational
Informer Operational
my.berklee.edu Operational
Citrix Operational
Digital Storage Operational
Canvas Operational
Papercut Operational
PowerFAIDS Operational
financialaid.berklee.edu Operational
Salesforce Operational
EMS Operational
AAOF Operational
Library Services Operational
Berklee Software App Operational
ITS Tickets Database (Jira) Operational
Duo Core Authentication Service Operational
Confluence Operational
CrowdStrike Operational
SchoolDude Operational
Asana Operational
www.berklee.edu Operational
OneLogin Operational
Filemaker Operational
1Password Operational
Secure File Exchange Operational
Microsoft Office Operational
Career Manager Operational
Housing Portal Operational
BerkleeCard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 2, 2026

Unresolved incident: Network Outage at Saint Cecilia Church (Boston Campus).

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

LiquidFiles Secure Files Transfer Upgrade
Completed - The scheduled maintenance has been completed.
Sep 24, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 18:00 EDT
Scheduled - Please be aware that a necessary upgrade to the LiquidFiles secure messaging appliance is scheduled to be performed by ITS on Thursday, September 24th, 2026, at 6:00 pm EDT for 2 hours.

During this time, users will be unable to access LiquidFiles.

Further notifications will be posted when the upgrade is completed.

Technology Service Desk
2238@berklee.edu
Sep 23, 10:35 EDT

Sep 23, 2026

No incidents reported.

Sep 22, 2026

Numerous Phishing / Scam Emails to Be Aware of
Resolved - This incident has been resolved.
Sep 22, 10:42 EDT
Identified - There have been a number of ongoing phishing / scam email attacks across the past week. Some of the subject lines include:

-- "Item shared with you: "Official_Statement_2026_University_Recognition_–_Faculty_and_Staff.docm""
-- "Action Required: Closing Package Available"
-- "BERKLEE URGENT VERIFICATION EMAIL"
-- "Berklee College Total Compensation Statement"
_____________________________________________

If you received these messages, do not:
- Click on any links
- Copy and paste the link into your browser
- Provide any sensitive information (passwords, account details)
- Reply to the email or engage with the sender

We recommend that you delete the message immediately.

If you clicked the link, entered your credentials, or interacted with the message in any way, please change your OnePass password immediately and do not approve any Duo authentication prompts that you did not initiate:

Please contact 2238@berklee.edu if you are unable to reset your password or have further questions.

For more information about Phishing, see the ITS Help Center Page:
https://berklee.atlassian.net/wiki/spaces/HELP/pages/5770182657/Phishing
Apr 21, 09:53 EDT

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage