Monitoring - Auxiliary phones are operating normally. Further maintenance is still needed to fully resolve, but for now we are stable.
Aug 07, 2026 - 08:10 EDT
Aug 07, 2026 - 08:10 EDT
Update - All auxiliary phone services are back up, and tested.
Once we have the replacement board in hand (tomorrow or Monday) we'll replace this board, and update status as appropriate.
Aug 06, 2026 - 13:30 EDT
Once we have the replacement board in hand (tomorrow or Monday) we'll replace this board, and update status as appropriate.
Aug 06, 2026 - 13:30 EDT
Identified - We've identified the issue as a bad FSX card in the AudioCodes MP1288 Media Pack unit. After reseating the card, the unit is back up and all services are restored, but the card will need replacement.
Will put in an emergency CAB to install the new card when it arrives.
Aug 06, 2026 - 12:22 EDT
Will put in an emergency CAB to install the new card when it arrives.
Aug 06, 2026 - 12:22 EDT
Investigating - We lost telephony on all ports connected to the 1140 AudioCodes Media Platform.
Auxiliary phone service (fax, elevator, intercom and blue lights) in these locations are affected by this outage.
31 Hem, 32 TFW, 54 TFW, 1140, 1135, 1108, 1140, 22 TFW, 150
Normal Zoom phone service is unaffected.
We are currently working with AudioCodes Urgent Support team to resolve this issue.
Aug 06, 2026 - 10:48 EDT
Auxiliary phone service (fax, elevator, intercom and blue lights) in these locations are affected by this outage.
31 Hem, 32 TFW, 54 TFW, 1140, 1135, 1108, 1140, 22 TFW, 150
Normal Zoom phone service is unaffected.
We are currently working with AudioCodes Urgent Support team to resolve this issue.
Aug 06, 2026 - 10:48 EDT
Identified - There have been a number of ongoing phishing / scam email attacks across the past week. Some of the subject lines include:
-- "Item shared with you: "Official_Statement_2026_University_Recognition_–_Faculty_and_Staff.docm""
-- "Action Required: Closing Package Available"
-- "BERKLEE URGENT VERIFICATION EMAIL"
-- "Berklee College Total Compensation Statement"
_____________________________________________
If you received these messages, do not:
- Click on any links
- Copy and paste the link into your browser
- Provide any sensitive information (passwords, account details)
- Reply to the email or engage with the sender
We recommend that you delete the message immediately.
If you clicked the link, entered your credentials, or interacted with the message in any way, please change your OnePass password immediately and do not approve any Duo authentication prompts that you did not initiate:
Please contact 2238@berklee.edu if you are unable to reset your password or have further questions.
For more information about Phishing, see the ITS Help Center Page:
https://berklee.atlassian.net/wiki/spaces/HELP/pages/5770182657/Phishing
Apr 21, 2026 - 09:53 EDT
-- "Item shared with you: "Official_Statement_2026_University_Recognition_–_Faculty_and_Staff.docm""
-- "Action Required: Closing Package Available"
-- "BERKLEE URGENT VERIFICATION EMAIL"
-- "Berklee College Total Compensation Statement"
_____________________________________________
If you received these messages, do not:
- Click on any links
- Copy and paste the link into your browser
- Provide any sensitive information (passwords, account details)
- Reply to the email or engage with the sender
We recommend that you delete the message immediately.
If you clicked the link, entered your credentials, or interacted with the message in any way, please change your OnePass password immediately and do not approve any Duo authentication prompts that you did not initiate:
Please contact 2238@berklee.edu if you are unable to reset your password or have further questions.
For more information about Phishing, see the ITS Help Center Page:
https://berklee.atlassian.net/wiki/spaces/HELP/pages/5770182657/Phishing
Apr 21, 2026 - 09:53 EDT
About This Site
Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).
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Gemini/NotebookLM
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Zoom
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Network Services - Boston Campus
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Microsoft Office
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.