Identified - There have been a number of ongoing phishing / scam email attacks across the past week. Some of the subject lines include:
-- "Item shared with you: "Official_Statement_2026_University_Recognition_–_Faculty_and_Staff.docm""
-- "Action Required: Closing Package Available"
-- "BERKLEE URGENT VERIFICATION EMAIL"
-- "Berklee College Total Compensation Statement"
_____________________________________________
If you received these messages, do not:
- Click on any links
- Copy and paste the link into your browser
- Provide any sensitive information (passwords, account details)
- Reply to the email or engage with the sender
We recommend that you delete the message immediately.
If you clicked the link, entered your credentials, or interacted with the message in any way, please change your OnePass password immediately and do not approve any Duo authentication prompts that you did not initiate:
Please contact 2238@berklee.edu if you are unable to reset your password or have further questions.
For more information about Phishing, see the ITS Help Center Page:
https://berklee.atlassian.net/wiki/spaces/HELP/pages/5770182657/Phishing
Apr 21, 2026 - 09:53 EDT
-- "Item shared with you: "Official_Statement_2026_University_Recognition_–_Faculty_and_Staff.docm""
-- "Action Required: Closing Package Available"
-- "BERKLEE URGENT VERIFICATION EMAIL"
-- "Berklee College Total Compensation Statement"
_____________________________________________
If you received these messages, do not:
- Click on any links
- Copy and paste the link into your browser
- Provide any sensitive information (passwords, account details)
- Reply to the email or engage with the sender
We recommend that you delete the message immediately.
If you clicked the link, entered your credentials, or interacted with the message in any way, please change your OnePass password immediately and do not approve any Duo authentication prompts that you did not initiate:
Please contact 2238@berklee.edu if you are unable to reset your password or have further questions.
For more information about Phishing, see the ITS Help Center Page:
https://berklee.atlassian.net/wiki/spaces/HELP/pages/5770182657/Phishing
Apr 21, 2026 - 09:53 EDT
About This Site
Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).
Google
Operational
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Google Drive
Operational
Gemini/NotebookLM
Operational
Zoom
Operational
Zoom Teleconferencing
Operational
Zoom Phone
Operational
Network Services
Operational
Network Services - Boston Campus
Operational
Network Services - Valencia Campus
Operational
Network Services - NYC Campus
Operational
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Operational
OnePass Services
Operational
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Operational
Workday
Operational
Colleague
Operational
PowerCampus
Operational
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Operational
my.berklee.edu
Operational
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Operational
Digital Storage
Operational
Canvas
Operational
Papercut
Operational
PowerFAIDS
Operational
financialaid.berklee.edu
Operational
Salesforce
Operational
EMS
Operational
AAOF
Operational
Library Services
Operational
Berklee Software App
Operational
ITS Tickets Database (Jira)
Operational
Duo Core Authentication Service
Operational
Confluence
Operational
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Operational
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Operational
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Operational
www.berklee.edu
Operational
OneLogin
Operational
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1Password
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Secure File Exchange
Operational
Microsoft Office
Operational
Career Manager
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BerkleeCard
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Colleague software maintenance Sep 10, 2026 18:00-20:00 EDT
Please be aware that necessary maintenance to Colleague Live is scheduled to be performed by ITS on Thursday, September 10th, 2026, at 6:00 PM EDT for 2 hours.
During this time, faculty, staff, and students will be unable to access Colleague, my.berklee.edu, or Informer.
Further notifications will be posted when the maintenance is completed.
Technology Service Desk
2238@berklee.edu
Posted on Sep 09, 2026 - 11:10 EDT
During this time, faculty, staff, and students will be unable to access Colleague, my.berklee.edu, or Informer.
Further notifications will be posted when the maintenance is completed.
Technology Service Desk
2238@berklee.edu
Posted on Sep 09, 2026 - 11:10 EDT
PowerFAIDS upgrade to version 32.0 Sep 10, 2026 18:00-21:00 EDT
Please be aware that a necessary upgrade to PowerFAIDS is scheduled to be performed by ITS on Thursday, September 10th.
System/Service affected: PowerFAIDS, financialaid.berklee.edu, PowerCampus
Duration: 6:00 pm to 9:00 pm EDT (3 hours)
Affected users: all PowerFAIDS and PowerCampus users
During this time, financialaid.berklee.edu will be unavailable, and PowerFAIDS and PowerCampus users will be unable to log into either application via Citrix.
Further notifications will be posted when the [maintenance/upgrade] is completed.
Technology Service Desk
2238@berklee.edu
Posted on Sep 09, 2026 - 11:07 EDT
System/Service affected: PowerFAIDS, financialaid.berklee.edu, PowerCampus
Duration: 6:00 pm to 9:00 pm EDT (3 hours)
Affected users: all PowerFAIDS and PowerCampus users
During this time, financialaid.berklee.edu will be unavailable, and PowerFAIDS and PowerCampus users will be unable to log into either application via Citrix.
Further notifications will be posted when the [maintenance/upgrade] is completed.
Technology Service Desk
2238@berklee.edu
Posted on Sep 09, 2026 - 11:07 EDT
EMS Cloud and AAOF Maintenance Sep 11, 2026 22:00 - Sep 12, 2026 07:00 EDT
Please be aware that necessary maintenance to our EMS Cloud service is scheduled to be performed by our vendor, EMS, on Friday, September 12th, 2026, at 10:00 pm EDT for 9 hours.
During this time, room reservation and scheduling viewing will be unavailable in both EMS and AAOF.
We will post further notifications when the maintenance is complete.
Technology Service Desk
2238@berklee.edu
Posted on Sep 09, 2026 - 10:52 EDT
During this time, room reservation and scheduling viewing will be unavailable in both EMS and AAOF.
We will post further notifications when the maintenance is complete.
Technology Service Desk
2238@berklee.edu
Posted on Sep 09, 2026 - 10:52 EDT
Berklee Software App Maintenance Sep 12, 2026 00:00-10:00 EDT
Please be aware that necessary maintenance to the Berklee Software App is scheduled to be performed by our vendor, Jamf, on Saturday, September 12th, 2026, at 12:00 am EDT for 10 hours.
During this time, faculty and staff software installations and updates using the Berklee Software application on macOS computers may be unavailable.
Further notifications will be posted when the maintenance is completed.
Technology Service Desk
2238@berklee.edu
Posted on Sep 09, 2026 - 11:12 EDT
During this time, faculty and staff software installations and updates using the Berklee Software application on macOS computers may be unavailable.
Further notifications will be posted when the maintenance is completed.
Technology Service Desk
2238@berklee.edu
Posted on Sep 09, 2026 - 11:12 EDT