Identified - The issue has been identified and once a fix has been implemented, we will update this incident.
Oct 21, 2025 - 11:59 EDT
Investigating - Kaltura has been intermittently missing pushes of Zoom Recordings since late July, 2025. As always, all recorded meetings within 10 mos. are still available in Zoom.
Oct 21, 2025 - 11:53 EDT
Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).
Google
Operational
Google Mail
Operational
Google Calendar
Operational
Google Drive
Operational
Zoom
Operational
Zoom Teleconferencing
Operational
Zoom Phone
Operational
Network Services
Operational
Network Services - Boston Campus
Operational
Network Services - Valencia Campus
Operational
Network Services - NYC Campus
Operational
VPN Service
Operational
OnePass Services
Operational
Slack
Operational
Workday
Operational
Colleague
Operational
PowerCampus
Operational
Informer
Operational
my.berklee.edu
Operational
Citrix
Operational
Digital Storage
Degraded Performance
Canvas
Operational
Papercut
Operational
PowerFAIDS
Operational
financialaid.berklee.edu
Operational
Salesforce
Operational
EMS
Operational
AAOF
Operational
Library Services
Operational
Berklee Software App
Operational
ITS Tickets Database (Jira)
Operational
Duo Core Authentication Service
Operational
Confluence
Operational
CrowdStrike
Operational
SchoolDude
Operational
Asana
Operational
www.berklee.edu
Operational
OneLogin
Operational
Filemaker
Operational
1Password
Operational
Secure File Exchange
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Dec 18, 21:10 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 18:10 EST
Scheduled -
Please be aware that necessary maintenance to Colleague Live is scheduled to be performed by ITS on Thursday, December 18th at 6:00 PM EDT for 3 hours.
During this time, faculty, staff, and students will be unable to access Colleague, my.berklee.edu or Informer.
Further notifications will be posted when the maintenance is completed.