Berklee IT Services Status

Kaltura - Degraded Performance

Update - We are continuing to work on a fix for this issue.
Sep 10, 2025 - 14:56 EDT

Update - Still working on a Pull Script.
Aug 29, 2025 - 18:15 EDT

Update - We are still working to create a pull script to get previous recordings.
Aug 26, 2025 - 11:18 EDT

Update - We are still working on this issue.
Aug 15, 2025 - 15:32 EDT

Update - The integration refresh was successful. We're now working to bring the recordings that did not get moved during the downtime back into Kaltura.
Aug 11, 2025 - 07:48 EDT

Update - We are continuing to work on a fix for this issue.
Aug 06, 2025 - 10:03 EDT

Update - We are still working with Kaltura support on this, and will be refreshing the integration this afternoon.
Aug 01, 2025 - 11:28 EDT

Update - We are working with Kaltura support to resolve this issue.
Jul 29, 2025 - 16:15 EDT

Update - We are continuing to work on a fix for this issue.
Jul 28, 2025 - 11:11 EDT

Update - We are continuing to work on a fix for this issue.
Jul 25, 2025 - 10:18 EDT

Update - Update: We are seeing some Zoom meeting recordings make it through to Kaltura, but some are still not moving. We opened a Zoom Support ticket, and we met with Brandon Howard from Zoom to check all of Zoom’s settings, which looked good. We’re seeing more success GETs (200) than failed GETs (401), so things have improved a bit.

It was determined that we need some insight from the Kaltura side.

We opened a ticket with Kaltura (Ticket 005550802) to get their input .

We’ll keep you posted on progress.

Thanks for your patience.

Rich
Jul 24, 2025 - 16:54 EDT

Identified - The issue has been identified and a fix is being implemented.
Jul 24, 2025 - 11:27 EDT

Update - Zoom Meeting recordings are not currently synching with Kaltura. The meetings are available via the Zoom web-portal, so there's no media loss.
Jul 24, 2025 - 11:26 EDT

Investigating - We are currently investigating this issue.
Jul 24, 2025 - 11:24 EDT

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Google Operational

Google Mail Operational

Google Calendar Operational

Google Drive Operational

Zoom Operational

Zoom Teleconferencing Operational

Zoom Phone Operational

Network Services Operational

Network Services - Boston Campus Operational

Network Services - Valencia Campus Operational

Network Services - NYC Campus Operational

VPN Service Operational

OnePass Services Operational

Slack Operational

Workday Operational

Colleague Operational

PowerCampus Operational

Informer Operational

my.berklee.edu Operational

Citrix Operational

Digital Storage Degraded Performance

Canvas Operational

Papercut Operational

PowerFAIDS Operational

financialaid.berklee.edu Operational

Salesforce Operational

EMS Operational

AAOF Operational

Library Services Operational

Berklee Software App Operational

ITS Tickets Database (Jira) Operational

Duo Core Authentication Service Operational

Confluence Operational

CrowdStrike Operational

SchoolDude Operational

Asana Operational

www.berklee.edu Operational

OneLogin Operational

Filemaker Operational

1Password Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 15, 2025

No incidents reported today.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

ITS Scheduled Maintenance

Completed - The PowerFAIDS upgrade to EA v.31.1.0.57 has been completed, and all PowerFAIDS (and PowerCampus) services have been restored.

Thank you for your patience and understanding while we applied this necessary update.

Technology Service Desk
2238@berklee.edu
Sep 11, 20:07 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 19:00 EDT

Scheduled - Please be aware that necessary upgrade to PowerFAIDS is scheduled to be performed by ITS today.

System/Service affected:
Duration: 6:00–9:00 p.m. EDT
Affected users:

During this time, users will be unable to access PowerFAIDS including NetPartner.

Further notifications will be posted when the upgrade is completed.

Technology Service Desk
2238@berklee.edu
Sep 11, 18:55 EDT

Sep 10, 2025

Unresolved incident: Kaltura - Degraded Performance.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

Error with XENS page in Colleague

Postmortem - Read details
Sep 5, 13:43 EDT

Resolved - This incident has been resolved.
Sep 5, 13:41 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 5, 10:19 EDT

Identified - ITS has received tickets this morning regarding issues with Colleague XENS. Users may see an error message that prevent using the page that is labeled "A program or data error has been detected!" followed by technical data.

The error messages seem to be related to work done on the Colleague GUID files last evening. We are engaging an external vendor to assist with resolution.
Sep 5, 09:29 EDT

Sep 4, 2025

ITS Maintenance - Colleague / MyBerklee

Completed - The scheduled maintenance has been completed.
Sep 4, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 22:00 EDT

Scheduled - Please be aware that necessary maintenance to Colleague and MyBerklee is scheduled to be performed by ITS on Thursday, September 4th beginning at 10:00pm ET.

System/Service affected: Colleague, MyBerklee, Informer
Duration: [10:00 - 11:00 p.m. ET]

Affected users:

During this time, users will be unable to access Informer, Colleague and MyBerklee

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Sep 4, 13:51 EDT

Network unavailable intermittently in 939

Resolved - no direct issues have been found in 939 at this time. ITS will continue to monitor
Sep 4, 15:29 EDT

Investigating - We have received reports that there is a problem with intermittent network outages in 921 and 939 Boylston Street

ITS is conducting preliminary investigations and will post an update when more information becomes available.

Technology Service Desk
2238@berklee.edu
Sep 4, 12:12 EDT

Sep 3, 2025

ITS is Investigating multiple phishing attacks

Resolved - ITS was able to isolate and block the source of the phishing campaigns. Please remain vigilant as the semester begins.

Thank you for your patience and understanding while we investigated and resolved this issue.

Technology Service Desk
2238@berklee.edu
Sep 3, 13:14 EDT

Investigating - We have received multiple reports that there are several active phishing attacks targeting all email accounts in the Berklee community. ITS is currently identifying and isolating the sources of these attacks. If you encounter any suspicious messages:

- Do not click suspicious links or download unexpected attachments
- Be aware of and deny any multi-factor authentication (MFA) prompts that you did not initiate
- Verify any unusual requests by contacting the sender through a separate, known method
- Report suspicious emails to the Technology Service Desk

If you think you may have clicked a malicious link or entered your credentials, change your OnePass password and contact the Technology Service Desk immediately

ITS will post an update when we know more.

Technology Service Desk
2238@berklee.edu
Aug 29, 10:08 EDT

My.Berklee not displaying class locations for some users

Resolved - ITS was able to implement a fix yesterday at 3:30 pm and has been monitoring Colleague and MyBerklee since then. This issue has now been resolved.

Thank you for your patience and understanding while we investigated and fixed this issue.

Technology Service Desk
2238@berklee.edu
Sep 3, 11:53 EDT

Identified - ITS has identified an issue with my.berklee not displaying class locations properly.
As a workaround, students can get the section location details from the calendar view on My.Berklee by selecting an individual class.
Sep 2, 10:29 EDT

Sep 2, 2025

Sep 1, 2025

No incidents reported.