Kaltura - Degraded Performance
Identified - The issue has been identified and once a fix has been implemented, we will update this incident.
Oct 21, 2025 - 11:59 EDT
Investigating - Kaltura has been intermittently missing pushes of Zoom Recordings since late July, 2025. As always, all recorded meetings within 10 mos. are still available in Zoom.
Oct 21, 2025 - 11:53 EDT

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Uptime over the past 90 days. View historical uptime.
Google Operational
Google Mail Operational
Google Calendar Operational
Google Drive Operational
Zoom Operational
Zoom Teleconferencing Operational
Zoom Phone Operational
Network Services Operational
Network Services - Boston Campus Operational
Network Services - Valencia Campus Operational
Network Services - NYC Campus Operational
VPN Service Operational
OnePass Services Operational
Slack Operational
Workday Operational
Colleague Operational
PowerCampus Operational
Informer Operational
my.berklee.edu Operational
Citrix Operational
Digital Storage Degraded Performance
Canvas Operational
Papercut Operational
PowerFAIDS Operational
financialaid.berklee.edu Operational
Salesforce Operational
EMS Operational
AAOF Operational
Library Services Operational
Berklee Software App Operational
ITS Tickets Database (Jira) Operational
Duo Core Authentication Service Operational
Confluence Operational
CrowdStrike Operational
SchoolDude Operational
Asana Operational
www.berklee.edu Operational
OneLogin Operational
Filemaker Operational
1Password Operational
Secure File Exchange Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Berklee Software App Maintenance Jan 10, 2026 00:00-10:00 EST

Please be aware that necessary maintenance to the Berklee Software App is scheduled to be performed by our vendor, Jamf, on Saturday, January 10th, 2026, at 12:00 am EST for 10 hours.

During this time, faculty and staff software installations and updates using the Berklee Software application on MacOS computers may be unavailable.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Posted on Jan 07, 2026 - 09:20 EST
Jan 8, 2026
Library/LRS Server maintenance
Completed - The scheduled maintenance has been completed.
Jan 8, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 09:01 EST
Scheduled - Please be aware that necessary maintenance to production Library/LRS Services is scheduled to be performed by the Library Systems team on Thursday, January 8th, 2026, at 9:00 am EST.

During this time, access to library.berklee.edu, lrmedia.berklee.edu, and archives.berklee.edu servers may be intermittent.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Jan 5, 17:17 EST
Network maintenance: Boston Campus - 150 Mass Ave 3rd floor network closet
Completed - The scheduled maintenance has been completed.
Jan 8, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 06:00 EST
Scheduled - Please be aware that necessary maintenance to network services in 150 Mass Ave is scheduled to be performed by ITS on Thursday, January 8th, 2026, at 6:00 AM EST for 3 hours.

During this time, users on floors B through 3 of 150 Mass Ave may experience intermittent disruptions to wired and wireless network services.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Jan 5, 17:12 EST
Jan 7, 2026
Network maintenance: Boston Campus - 150 Maxss Ave, 1st floor network closet
Completed - The scheduled maintenance has been completed.
Jan 7, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 06:00 EST
Scheduled - Please be aware that necessary maintenance to network services in 150 Mass Ave is scheduled to be performed by ITS on Wednesday, January 7th, 2026, at 6:00 AM EST for 3 hours.

During this time, users on floors B through 3 of 150 Mass Ave may experience intermittent disruptions to wired and wireless network services.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Jan 5, 17:10 EST
Jan 6, 2026
Network maintenance: Boston Campus - 150 Mass Ave, 2nd Floor network closet
Completed - The scheduled maintenance has been completed.
Jan 6, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 06:00 EST
Scheduled - Please be aware that necessary maintenance to network services in 150 Mass Ave is scheduled to be performed by ITS on Tuesday, January 6th, 2026, at 6:00 AM EST for 3 hours.

During this time, users on floors B through 3 of 150 Mass Ave may experience intermittent disruptions to wired and wireless network services.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Jan 5, 17:07 EST
Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.

Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

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