Kaltura - Degraded Performance
Identified - The issue has been identified and once a fix has been implemented, we will update this incident.
Oct 21, 2025 - 11:59 EDT
Investigating - Kaltura has been intermittently missing pushes of Zoom Recordings since late July, 2025. As always, all recorded meetings within 10 mos. are still available in Zoom.
Oct 21, 2025 - 11:53 EDT

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Uptime over the past 90 days. View historical uptime.
Google Operational
Google Mail Operational
Google Calendar Operational
Google Drive Operational
Zoom Operational
Zoom Teleconferencing Operational
Zoom Phone Operational
Network Services Operational
Network Services - Boston Campus Operational
Network Services - Valencia Campus Operational
Network Services - NYC Campus Operational
VPN Service Operational
OnePass Services Operational
Slack Operational
Workday Operational
Colleague Operational
PowerCampus Operational
Informer Operational
my.berklee.edu Operational
Citrix Operational
Digital Storage Degraded Performance
Canvas Operational
Papercut Operational
PowerFAIDS Operational
financialaid.berklee.edu Operational
Salesforce Operational
EMS Operational
AAOF Operational
Library Services Operational
Berklee Software App Operational
ITS Tickets Database (Jira) Operational
Duo Core Authentication Service Operational
Confluence Operational
CrowdStrike Operational
SchoolDude Operational
Asana Operational
www.berklee.edu Operational
OneLogin Operational
Filemaker Operational
1Password Operational
Secure File Exchange Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 13, 2025

No incidents reported today.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025
EMS Cloud and AAOF Maintenance
Completed - The scheduled maintenance has been completed.
Dec 6, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 22:00 EST
Scheduled - Please be aware that necessary maintenance to our EMS Cloud service is scheduled to be performed by our vendor, EMS, on Friday, December 5th, 2025, at 10:00 pm EST for 9 hours.

During this time, room reservation and scheduling viewing will be unavailable in both EMS and AAOF.

Further notifications will be posted once maintenance is complete.

Technology Service Desk
2238@berklee.edu
Dec 1, 12:03 EST
Dec 5, 2025
Dec 4, 2025
archives.berklee.edu maintenance
Completed - The scheduled maintenance has been completed.
Dec 4, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 10:00 EST
Scheduled - Please be aware that necessary maintenance to archives.berklee.edu is scheduled to be performed by the Library Systems team on Thursday, December 4th, 2025, at 10:00 am EDT for 1 hour.

During the hour-long maintenance window, all users may experience intermittent service access.

Further notifications will be posted once maintenance is complete.

Technology Service Desk
2238@berklee.edu
Dec 1, 10:36 EST
Canvas Maintenance
Completed - The scheduled maintenance has been completed.
Dec 4, 02:05 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 00:05 EST
Scheduled - Please be aware that necessary maintenance to canvas.berklee.edu is scheduled to be performed by our vendor, Instructure, on Thursday, December 4th, 2025, at 12:05 am EDT for 2 hours.

During this time, all users may be unable to access Canvas. The interruption is expected to last up to 5 minutes during the event, but the full window duration may be used if needed.

Further notifications will be posted once maintenance is complete.

Technology Service Desk
2238@berklee.edu
Dec 1, 10:56 EST
Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025
Active Phishing Campaign Targeting College Community
Resolved - ITS has taken steps to mitigate this attack. Please continue to report any suspicious messages to the Service Desk.

Thanks,

Technology Service Desk
2238@berklee.edu
Dec 1, 10:20 EST
Monitoring - We have identified an active phishing campaign targeting our students, faculty, and staff via email. These malicious emails offer free equipment and may have subject lines like "Legacy Gift," "Items Donation," or "Exciting Opportunity."

Please do not reply to these messages, click on any links, or provide any personal information. If you receive one of these emails, please forward it to 2238@berklee.edu and then delete it immediately.

Our security team is actively blocking these messages. An email with more details has been sent to the entire community.
Oct 7, 13:07 EDT
Active Phishing Attack Impacting the Berklee Community November 3, 2025
Resolved - ITS has mitigated this attack. Please continue to report any suspicious messages to the Service Desk.

Thanks,

Technology Service Desk
2238@berklee.edu
Dec 1, 10:18 EST
Update - We are continuing to investigate this issue.
Nov 3, 21:01 EST
Investigating - We’ve identified phishing emails with subject lines "Urgent Message From Admin" and "Memo From HR Department" that were sent from a compromised student account.

Please do not reply to these messages, click on any links, or provide any personal information. If you receive one of these emails, please forward it to 2238@berklee.edu and then delete it immediately.

Our security team is actively blocking these messages.
Nov 3, 21:00 EST
my.berklee Degraded Performance
Resolved - MyBerklee remains stable. Thank you for your patience and understanding while we investigated and resolved this issue.

Technology Service Desk
2238@berklee.edu
Dec 1, 10:15 EST
Update - ITS is continuing to monitor MyBerklee performance. Spring 2026 registration is now open; as you complete your registration, we encourage you to register for one course at a time.
Nov 20, 14:37 EST
Monitoring - ITS will continue to monitor MyBerklee this evening.
Nov 19, 17:40 EST
Update - Following a similar approach to last night, we may need to reboot the system once per hour today. The system will be available during the time periods listed below, and you must save your planned registration before each period ends:

Available 11:10 a.m.–11:45 a.m. ET

Available 12:10 p.m.–12:45 p.m. ET

Available 1:10 p.m.–1:45 p.m. ET

Available 2:10 p.m.–2:45 p.m. ET

Available 3:10 p.m.–3:45 p.m. ET

Available 4:10 p.m.–4:45 p.m. ET

Available 5:10 p.m.–5:45 p.m. ET

You must save your planned registration before the end of each period to ensure that you don’t lose your progress, and then you may log back in after the pause to continue registration. We understand how important registration is, and we apologize for the inconvenience.

Thank you for your patience and understanding.

Berklee IT Services
Nov 19, 10:48 EST
Update - We continue to actively troubleshoot the issue with My.Berklee with our engineers and vendors. MyBerklee will be temporarily unavailable between now and tomorrow morning during the following periods:

Unavailable 10:00 p.m.–10:10 p.m. ET (save your work by 9:45 p.m.)
Unavailable 12:00 a.m.–12:10 a.m. ET (save your work by 11:45 p.m.)

If you plan to register for courses this evening, we recommend that you register for one course at a time. You must save your planned registration 15 minutes before each pause to ensure that you don’t lose your progress, and then you may log back in after the pause to continue registration.
Nov 18, 22:13 EST
Update - We continue to actively troubleshoot the issue with My.Berklee with our engineers and vendors. While registration reopened today at noon, users are continuing to experience slowness, failures to load, and other error messages.
We still working diligently to develop a workaround and corrective action.
Nov 18, 14:24 EST
Update - Please note that we are experiencing ongoing technical issues with our registration system that the vendor and consultant have not been able to resolve. We are therefore going to temporarily pause registration while we work on the system to resolve the issue, and will let you know as soon as it's up and running again.
Thank you for your patience and understanding.
Nov 17, 13:02 EST
Identified - We have received reports that my.berklee is slow again today, Monday 11/17. Engineers are investigating.
Nov 17, 09:53 EST
Monitoring - The slowness and loading issues in my.berklee.edu have improved and the team will continue to monitor the system.
Nov 14, 15:50 EST
Update - My.berklee.edu will unavailable for 15 mins due to emergency maintenance. We are working with our external vendor to help resolve the slowness and loading issues in My.Berklee.
Nov 14, 14:39 EST
Update - Engineers are investigating. We are in working with our external vendor to help troubleshoot and resolve the slowness issues and failure to load in My.Berklee.
Nov 14, 13:31 EST
Identified - We have received reports that there is a problem with my.berklee, and it is affecting users of my.berklee. Users are reporting that pages fail to load or get stuck on "loading my data."
Engineers are investigating.
Nov 14, 11:50 EST
Monitoring - The slowness and loading issues in my.berklee.edu have been resolved and the team will continue to monitor the system.
Nov 13, 16:39 EST
Update - We are in working with our external vendor to help troubleshoot and resolve the slowness issues and failure to load in My.Berklee.
Nov 13, 14:22 EST
Identified - We are in contact with our external vendor to help resolve the slowness issues and failure to load in My.Berklee.
Nov 13, 13:22 EST
Investigating - We have received reports that there is a problem with my.berklee, and it is affecting all users of my.berklee. Users are reporting that pages fail to load or get stuck on "loading my data."
Engineers are investigating.
Nov 13, 12:45 EST
Student Accounts Suspending Erroneously
Resolved - Service for all affected users was restored by 6:00 pm on 11/26. Thank you for your patience and understanding while we investigated and resolved this issue.

Technology Service Desk
2238@berklee.edu
Dec 1, 10:09 EST
Monitoring - A fix was deployed that has unsuspended the affected accounts. However, it may still take additional time for all entitlements to propagate and restore all access, such as email.
Nov 25, 15:32 EST
Identified - Users impacted are limited to the group of accounts that were previously suspended erroneously on 11/3, engineers have deployed a fix that should restore accounts by 4:30pm. Anyone attempting to email affected users would have received a "Delivery Status Notification (Failure)" message and will need to resend any emails after they are restored.
Nov 25, 14:42 EST
Investigating - We have received reports that some students' accounts are suspending without warning and erroneously. User affected will not be able to log in to anything. Engineers are investigating to determine the scope and potential solutions.
Nov 25, 14:29 EST
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

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