Berklee IT Services Status

Filemaker server upgrade

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 2024 - 12:00 EST

Scheduled - Please be aware that necessary upgrade to its-filemaker.berklee.edu is scheduled to be performed by ITS on Thursday, December 19th at 12:00PM EST for 1 hour.

During this time, users will be unable to access databases hosted on the server.

Further notifications will be posted when the upgrade is completed.

Technology Service Desk
2238@berklee.edu
Dec 19, 2024 12:00-13:00 EST

Library Systems maintenence

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 2024 - 09:00 EST

Scheduled - Please be aware that necessary maintenance to the Library's servers is scheduled to be performed by the Library Systems team on Thursday, December 19th at 9:00AM EST for 8 hours. (please note the new date)

During this time, users may be unable to log in intermittently for the duration of the maintenance window.

The list of affected servers is:
- library.berklee.edu
- lrmedia.berklee.edu
- archives.berklee.edu

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Dec 19, 2024 09:00-17:00 EST

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Uptime over the past 90 days. View historical uptime.

Google Operational

Google Mail Operational

Google Calendar Operational

Google Drive Operational

Zoom Operational

Zoom Teleconferencing Operational

Zoom Phone Operational

Network Services Operational

Network Services - Boston Campus Operational

Network Services - Valencia Campus Operational

Network Services - NYC Campus Operational

VPN Service Operational

OnePass Services Operational

Slack Operational

Workday Operational

Colleague Operational

PowerCampus Operational

Informer Operational

my.berklee.edu Operational

Citrix Operational

Network Storage Operational

ol.berklee.edu Operational

Canvas Operational

Papercut Operational

PowerFAIDS Operational

financialaid.berklee.edu Operational

Salesforce Operational

EMS Operational

AAOF Operational

Library Services Under Maintenance

Software Self-Service Operational

ITS Tickets Database (Jira) Operational

Duo Core Authentication Service Operational

Confluence Operational

CrowdStrike Operational

SchoolDude Operational

Asana Operational

www.berklee.edu Operational

Onelogin Operational

Filemaker Under Maintenance

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

OnePass Network maintenance Dec 19, 2024 18:00-22:00 EST

Please be aware that necessary maintenance to the Berklee OnePass network is scheduled to be performed by ITS on Thursday, December 19th at 6:00 PM EDT for 4 hours.

During this time, students, faculty, and staff may experience delays in logging in to various systems across the Berklee OnePass network.

Affected systems may include www.berklee.edu, my.berklee.edu, Canvas, library.berklee.edu, campus wireless networking, Papercut Printing, Citrix Access, Google Apps (Gmail, Calendar, etc.), Colleague, Informer and Xerox copiers

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Posted on Dec 16, 2024 - 16:43 EST

Colleague hardware maintenance Dec 20, 2024 17:00-22:00 EST

Please be aware that necessary maintenance to Colleague Live is scheduled to be performed by ITS on Friday, December 20th at 5:00 PM EDT for up to 5 hours.

During this time, faculty, staff and students will be unable to access Colleague, my.berklee.edu or Informer.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk

2238@berklee.edu
Posted on Dec 16, 2024 - 17:08 EST

Software Self Service Maintenance Dec 21, 2024 00:00-13:00 EST

Please be aware that necessary maintenance to Software Self Service is scheduled to be performed by our vendor, Jamf on Saturday, December 21st at 12:00am EST for 13 hours.

During this time, faculty and staff software installations and updates using the Self Service application may be unavailable.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Posted on Dec 16, 2024 - 17:10 EST

Past Incidents

Dec 19, 2024

Canvas Maintenance

Completed - The scheduled maintenance has been completed.
Dec 19, 09:55 EST

Scheduled - Please be aware that necessary maintenance to canvas.berklee.edu is scheduled to be performed by our vendor, Instructure on Thursday, December 19th 2024 at 12:05am EST for 3 hours.

During this time, users may be unable to access Canvas. Interruption is only expected to last up to fifteen minutes during the event, but the full duration of the window may be utilized if needed.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Dec 16, 16:46 EST

Network maintenance - 270 Comm Ave

Completed - The scheduled maintenance has been completed.
Dec 19, 09:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 07:00 EST

Scheduled - Please be aware that necessary maintenance to network services in 270 Comm Ave is scheduled to be performed by ITS on Thursday, December 19th at 7:00 AM EST for 2 hours.

During this time, users in the building will have intermittent disruptions to wired and wireless network services.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Dec 16, 16:59 EST

Dec 18, 2024

No incidents reported.

Dec 17, 2024

No incidents reported.

Dec 16, 2024

No incidents reported.

Dec 15, 2024

No incidents reported.

Dec 14, 2024

No incidents reported.

Dec 13, 2024

No incidents reported.

Dec 12, 2024

OnePass Network maintenance

Completed - The scheduled maintenance has been completed.
Dec 12, 22:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 18:01 EST

Scheduled - Please be aware that necessary maintenance to the Berklee OnePass network is scheduled to be performed by ITS on Thursday, December 12th at 6:00 PM EST for 4 hours.

During this time, students, faculty, and staff may experience delays in logging in to various systems across the Berklee OnePass network.

Affected systems may include www.berklee.edu, my.berklee.edu, Canvas, library.berklee.edu, campus wireless networking, Papercut Printing, Citrix Access, Google Apps (Gmail, Calendar, etc.), Colleague, Informer and Xerox copiers

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Dec 10, 11:04 EST

Colleague, Informer and my.berklee.edu maintenance

Completed - The scheduled maintenance has been completed.
Dec 12, 20:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 18:00 EST

Scheduled - Please be aware that necessary maintenance to Colleague Live is scheduled to be performed by ITS on Thursday, December 12th at 6:00 PM EST for 2 hours.

During this time, faculty, staff and students will be unable to access, Colleague, my.berklee.edu or Informer.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk

2238@berklee.edu
Dec 10, 11:02 EST

Dec 11, 2024

Partial Nework Outtage in 8,22,26 Fenway

Resolved - This incident has been resolved.
Dec 11, 21:13 EST

Monitoring - Power and network connectivity have been restored. We will continue to monitor.
Dec 11, 17:45 EST

Identified - The issue has been identified as part of a power outage on Fenway Street. 8,22,24 and 26 Fenway are without power. Eversource is on site and working on the power issue within the manhole outside of 22 Fenway.

40,54 Fenway and 31 Hemenway networks are also down due to dependencies at 8 Fenway. Eversource expects the issue will take take multiple hours to resolve.
Dec 11, 15:33 EST

Investigating - We are currently investigating this issue.
Dec 11, 14:42 EST

Dec 10, 2024

No incidents reported.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

Networking/Wifi Outage

Resolved - This incident has been resolved.
Dec 6, 15:51 EST

Monitoring - The reboot of wireless has been completed, and we believe the problem has now been resolved.

Please contact 2238@berklee.edu if you are still experiencing an issue
Dec 6, 10:27 EST

Update - when power was restored, there was an issue with APs that some are showing as up in the system but are not broadcasting. in order to resolve the issue we will need to reboot all access points within the 150-130 complex.
We will begin the reboot at 9:50 when some students transition to their next class for least impact possible. The anticipated outage should be less than 5 minutes.
Dec 6, 09:57 EST

Identified - We have received reports that there is a outage with networking and wifi service, and it is affecting some users at 150 Mass Ave, 130 Mass Ave, and 136 Mass Ave. Users may experience being unable to connect to wifi.

Technicians have identified a power issue and have implemented a work around to restore some connectivity. However, technicians are still investigating as the issue is ongoing for the wireless. Hardwired connectivity has been restored

Technology Service Desk
2238@berklee.edu
Dec 6, 09:09 EST

Dec 5, 2024

Citrix Application Maintenance

Completed - The scheduled maintenance has been completed.
Dec 5, 20:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 18:00 EST

Scheduled - Please be aware that necessary maintenance to the EMS application hosted in Citrix is scheduled to be performed by ITS on Thursday, December 5th 2024 at 6:00pm EST.

During this time, all EMS users will be unable to access the application.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Dec 5, 17:10 EST

Conservatory Self Service maintenance

Completed - The scheduled maintenance has been completed.
Dec 5, 18:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 18:01 EST

Scheduled - Please be aware that necessary maintenance to the Conservatory Self Service portal is scheduled to be performed by ITS on Thursday, December 5th at 6:00pm EST for 30 minutes.

During this time, all users may be unable to log into the portal for a brief period while the server restarts.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Dec 5, 17:29 EST

About This Site

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