EMS Session Timeout Error
Monitoring - A fix has been implemented and we are monitoring the results.
*Note: you must ensure that you log off of both EMS and Citrix, and refresh! You must verify that your EMS session has refreshed, to the fixed release of EMSClient_v226.3.0.38569_20261026. (If you are not on this latest version, the timeout issue will reoccur.)
Oct 26, 2026 - 12:10 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 26, 2026 - 11:21 EDT
Update - We are continuing to investigate this issue.
Oct 22, 2026 - 11:10 EDT
Investigating - We are investigating reports that some established but idle EMS sessions are displaying (400) Bad Request or other similar error messages. The temporary work-around is to log off of the EMS session, and to log back on.
Oct 22, 2026 - 11:10 EDT

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Google Operational
Google Mail Operational
Google Calendar Operational
Google Drive Operational
Gemini/NotebookLM Operational
Zoom Operational
Zoom Teleconferencing Operational
Zoom Phone Operational
Network Services Operational
Network Services - Boston Campus Operational
Network Services - Valencia Campus Operational
Network Services - NYC Campus Operational
VPN Service Operational
OnePass Services Operational
Slack Operational
Workday Operational
Colleague Operational
PowerCampus Operational
Informer Operational
my.berklee.edu Operational
Citrix Operational
Digital Storage Operational
Canvas Operational
Papercut Operational
PowerFAIDS Operational
financialaid.berklee.edu Operational
Salesforce Operational
EMS Operational
AAOF Operational
Library Services Operational
Berklee Software App Operational
ITS Tickets Database (Jira) Operational
Duo Core Authentication Service Operational
Confluence Operational
CrowdStrike Operational
SchoolDude Operational
Asana Operational
www.berklee.edu Operational
OneLogin Operational
Filemaker Operational
1Password Operational
Secure File Exchange Operational
Microsoft Office Operational
Career Manager Operational
Housing Portal Operational
BerkleeCard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 26, 2026

archives.berklee.edu emergency outage
Resolved - Maintenance on archives.berklee.edu has been completed.

Thanks for your patience while we resolved this issue.
Oct 26, 16:52 EDT
Identified - Archives.berklee.edu is currently unavailable due to emergency system maintenance.

Anticipated maintenance window will last 48 to 72 hours.

Information and progress updates will be shared as they become available.
Oct 21, 12:57 EDT
Partial Outage: Colleague
Resolved - This incident has been resolved.
Oct 26, 15:48 EDT
Update - ITS has identified the issue and is implementing a fix. During this time, direct login to Colleague will be unavailable, but MyBerklee will not be impacted.
Oct 26, 12:23 EDT
Investigating - We have received reports that some users are receiving an error message when trying to execute screens in Colleague, such as "The following error has occurred during file transfer:" without additional detail.
Technicians are investigating.
Oct 23, 10:01 EDT

Oct 25, 2026

No incidents reported.

Oct 24, 2026

Berklee Software App Maintenance
Completed - The scheduled maintenance has been completed.
Oct 24, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 00:00 EDT
Scheduled - Please be aware that necessary maintenance to the Berklee Software App is scheduled to be performed by our vendor, Jamf, on Saturday, October 24th, 2026 at 12:00am EDT for 10 hours.

During this time, faculty and staff software installations and updates using the Berklee Software application on MacOS computers may be unavailable.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Oct 21, 14:20 EDT

Oct 23, 2026

Outage: Microsoft Office
Resolved - Localized issue affecting a few users resolved by rebooting their computer(s).
Oct 23, 23:22 EDT
Identified - We have identified an issue with Microsoft Office licensing for Berklee staff. Users may encounter an error message about their Office being unlicensed and prevent editing documents.
An update has been deployed, users should try restarting their computer if the licensing issue occurs.
Oct 23, 12:04 EDT

Oct 22, 2026

Colleague software maintenance
Completed - The scheduled maintenance has been completed.
Oct 22, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 18:00 EDT
Scheduled - Please be aware that necessary maintenance to Colleague Live is scheduled to be performed by ITS on Thursday, October 22nd at 6:00 PM EDT for 3 hours.

During this time, faculty, staff, and students will be unable to access Colleague, my.berklee.edu, or Informer.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk

2238@berklee.edu
Oct 21, 12:49 EDT

Oct 21, 2026

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

Workday Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 18, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 21:00 EDT
Scheduled - Please be aware that necessary maintenance to services is scheduled to be performed by ITS on Friday, October 16th, 2026.

System/Service affected: Workday
Duration: Friday 10/16 at 9:00 pm to Sunday 10/18 at 12:00 pm (39 hours)
Affected users: All Faculty, Staff, and Student Employees

During this maintenance window, access to Workday will be fully offline. Please plan ahead and submit any time-off requests, time entry approvals, or other routine administrative tasks before the maintenance window begins.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Oct 12, 09:14 EDT

Oct 17, 2026

EMS Cloud and AAOF Maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:00 EDT
Scheduled - Please be aware that necessary maintenance to our EMS Cloud service is scheduled to be performed by our vendor, EMS, on Friday, October 16th, 2026, at 10:00 pm EDT for 6 hours.

During this time, AAOF room reservation and scheduling via EMS will be intermittently unavailable.

Further notifications will be posted when the maintenance is complete.

Technology Service Desk
2238@berklee.edu
Oct 14, 15:42 EDT

Oct 16, 2026

Oct 15, 2026

Canvas Maintenance
Completed - The scheduled maintenance has been completed.
Oct 15, 03:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 01:05 EDT
Scheduled - Please be aware that necessary maintenance to canvas.berklee.edu is scheduled to be performed by our vendor, Instructure, on Thursday, October 15th, at 1:05am EDT for 2 hours.

During this time, all users may be unable to access Canvas. The interruption is only expected to last up to five minutes during the event, but the full duration of the window may be utilized if needed.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Oct 14, 09:32 EDT

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

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