Kaltura - Degraded Performance
Identified - The issue has been identified and once a fix has been implemented, we will update this incident.
Oct 21, 2025 - 11:59 EDT
Investigating - Kaltura has been intermittently missing pushes of Zoom Recordings since late July, 2025. As always, all recorded meetings within 10 mos. are still available in Zoom.
Oct 21, 2025 - 11:53 EDT

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Uptime over the past 90 days. View historical uptime.
Google Operational
Google Mail Operational
Google Calendar Operational
Google Drive Operational
Zoom Operational
Zoom Teleconferencing Operational
Zoom Phone Operational
Network Services Operational
Network Services - Boston Campus Operational
Network Services - Valencia Campus Operational
Network Services - NYC Campus Operational
VPN Service Operational
OnePass Services Operational
Slack Operational
Workday Operational
Colleague Operational
PowerCampus Operational
Informer Operational
my.berklee.edu Operational
Citrix Operational
Digital Storage Degraded Performance
Canvas Operational
Papercut Operational
PowerFAIDS Operational
financialaid.berklee.edu Operational
Salesforce Operational
EMS Operational
AAOF Operational
Library Services Operational
Berklee Software App Operational
ITS Tickets Database (Jira) Operational
Duo Core Authentication Service Operational
Confluence Operational
CrowdStrike Operational
SchoolDude Operational
Asana Operational
www.berklee.edu Operational
OneLogin Operational
Filemaker Operational
1Password Operational
Secure File Exchange Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Windows Server maintenance Jan 29, 2026 18:00-22:00 EST

Please be aware that necessary maintenance to Berklee's Windows Servers is scheduled to be performed by ITS on Thursday, January 29th, at 6:00 PM EST for 4 hours.

During this time, students, faculty, and staff may experience slight delays in logging in to the systems and services listed below:

Citrix
PowerCampus
PowerFAIDS
bShare
Informer
Titanium
PaperCut (Student Printing) - Boston and NYC Campuses
Xerox copiers - Boston campus

Further notifications will be posted once maintenance is complete.

Technology Service Desk
2238@berklee.edu
Posted on Jan 27, 2026 - 16:57 EST
Jan 28, 2026

No incidents reported today.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026
Delinea Secret Server (Monitoring)
Resolved - Delinea Secret Server has been updated and service is back to normal.

Technology Service Desk
2238@berklee.edu
Jan 15, 21:00 EST
Monitoring - The configuration has been completed and the service should be accessible to all users via the new URL: https://berklee.delinea.app/.

Please verify your access and let us know if any issues. (All users may receive an invitation email, or use the above link.)

We thank you for your patience and understanding and apologize for the inconvenience.

Technology Service Desk
2238@berklee.edu
Jan 14, 14:40 EST
Identified - As part of the planned upgrade, the data migration has completed and re-configuration is in progress. We've identified an issue with the Duo MFA configuration and are working to resolve that hopefully by mid-afternoon today.

Invitations to users will be sent with an updated URL when the service is available.

We thank you for your patience and understanding and apologize for the inconvenience.

Technology Service Desk
2238@berklee.edu
Jan 13, 09:57 EST
Canvas Maintenance
Completed - The scheduled maintenance has been completed.
Jan 15, 02:05 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 00:05 EST
Scheduled - Please be aware that necessary maintenance to canvas.berklee.edu is scheduled to be performed by our vendor, Instructure, on Thursday, January 15th, 2026, at 12:05 am EST for 2 hours.

During this time, all users may be unable to access Canvas. Interruption is only expected to last up to five minutes during the event, but the full duration of the window may be utilized if needed.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Jan 13, 14:29 EST
Jan 14, 2026
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