Update - Following a similar approach to last night, we may need to reboot the system once per hour today. The system will be available during the time periods listed below, and you must save your planned registration before each period ends:
Available 11:10 a.m.–11:45 a.m. ET
Available 12:10 p.m.–12:45 p.m. ET
Available 1:10 p.m.–1:45 p.m. ET
Available 2:10 p.m.–2:45 p.m. ET
Available 3:10 p.m.–3:45 p.m. ET
Available 4:10 p.m.–4:45 p.m. ET
Available 5:10 p.m.–5:45 p.m. ET
You must save your planned registration before the end of each period to ensure that you don’t lose your progress, and then you may log back in after the pause to continue registration. We understand how important registration is, and we apologize for the inconvenience.
Thank you for your patience and understanding.
Berklee IT Services
Nov 19, 2025 - 10:48 EST
Available 11:10 a.m.–11:45 a.m. ET
Available 12:10 p.m.–12:45 p.m. ET
Available 1:10 p.m.–1:45 p.m. ET
Available 2:10 p.m.–2:45 p.m. ET
Available 3:10 p.m.–3:45 p.m. ET
Available 4:10 p.m.–4:45 p.m. ET
Available 5:10 p.m.–5:45 p.m. ET
You must save your planned registration before the end of each period to ensure that you don’t lose your progress, and then you may log back in after the pause to continue registration. We understand how important registration is, and we apologize for the inconvenience.
Thank you for your patience and understanding.
Berklee IT Services
Nov 19, 2025 - 10:48 EST
Update - We continue to actively troubleshoot the issue with My.Berklee with our engineers and vendors. MyBerklee will be temporarily unavailable between now and tomorrow morning during the following periods:
Unavailable 10:00 p.m.–10:10 p.m. ET (save your work by 9:45 p.m.)
Unavailable 12:00 a.m.–12:10 a.m. ET (save your work by 11:45 p.m.)
If you plan to register for courses this evening, we recommend that you register for one course at a time. You must save your planned registration 15 minutes before each pause to ensure that you don’t lose your progress, and then you may log back in after the pause to continue registration.
Nov 18, 2025 - 22:13 EST
Unavailable 10:00 p.m.–10:10 p.m. ET (save your work by 9:45 p.m.)
Unavailable 12:00 a.m.–12:10 a.m. ET (save your work by 11:45 p.m.)
If you plan to register for courses this evening, we recommend that you register for one course at a time. You must save your planned registration 15 minutes before each pause to ensure that you don’t lose your progress, and then you may log back in after the pause to continue registration.
Nov 18, 2025 - 22:13 EST
Update - We continue to actively troubleshoot the issue with My.Berklee with our engineers and vendors. While registration reopened today at noon, users are continuing to experience slowness, failures to load, and other error messages.
We still working diligently to develop a workaround and corrective action.
Nov 18, 2025 - 14:24 EST
We still working diligently to develop a workaround and corrective action.
Nov 18, 2025 - 14:24 EST
Update - Please note that we are experiencing ongoing technical issues with our registration system that the vendor and consultant have not been able to resolve. We are therefore going to temporarily pause registration while we work on the system to resolve the issue, and will let you know as soon as it's up and running again.
Thank you for your patience and understanding.
Nov 17, 2025 - 13:02 EST
Thank you for your patience and understanding.
Nov 17, 2025 - 13:02 EST
Identified - We have received reports that my.berklee is slow again today, Monday 11/17. Engineers are investigating.
Nov 17, 2025 - 09:53 EST
Nov 17, 2025 - 09:53 EST
Monitoring - The slowness and loading issues in my.berklee.edu have improved and the team will continue to monitor the system.
Nov 14, 2025 - 15:50 EST
Nov 14, 2025 - 15:50 EST
Update - My.berklee.edu will unavailable for 15 mins due to emergency maintenance. We are working with our external vendor to help resolve the slowness and loading issues in My.Berklee.
Nov 14, 2025 - 14:39 EST
Nov 14, 2025 - 14:39 EST
Update - Engineers are investigating. We are in working with our external vendor to help troubleshoot and resolve the slowness issues and failure to load in My.Berklee.
Nov 14, 2025 - 13:31 EST
Nov 14, 2025 - 13:31 EST
Identified - We have received reports that there is a problem with my.berklee, and it is affecting users of my.berklee. Users are reporting that pages fail to load or get stuck on "loading my data."
Engineers are investigating.
Nov 14, 2025 - 11:50 EST
Engineers are investigating.
Nov 14, 2025 - 11:50 EST
Monitoring - The slowness and loading issues in my.berklee.edu have been resolved and the team will continue to monitor the system.
Nov 13, 2025 - 16:39 EST
Nov 13, 2025 - 16:39 EST
Update - We are in working with our external vendor to help troubleshoot and resolve the slowness issues and failure to load in My.Berklee.
Nov 13, 2025 - 14:22 EST
Nov 13, 2025 - 14:22 EST
Identified - We are in contact with our external vendor to help resolve the slowness issues and failure to load in My.Berklee.
Nov 13, 2025 - 13:22 EST
Nov 13, 2025 - 13:22 EST
Investigating - We have received reports that there is a problem with my.berklee, and it is affecting all users of my.berklee. Users are reporting that pages fail to load or get stuck on "loading my data."
Engineers are investigating.
Nov 13, 2025 - 12:45 EST
Engineers are investigating.
Nov 13, 2025 - 12:45 EST
Update - We are continuing to investigate this issue.
Nov 03, 2025 - 21:01 EST
Nov 03, 2025 - 21:01 EST
Investigating - We’ve identified phishing emails with subject lines "Urgent Message From Admin" and "Memo From HR Department" that were sent from a compromised student account.
Please do not reply to these messages, click on any links, or provide any personal information. If you receive one of these emails, please forward it to 2238@berklee.edu and then delete it immediately.
Our security team is actively blocking these messages.
Nov 03, 2025 - 21:00 EST
Please do not reply to these messages, click on any links, or provide any personal information. If you receive one of these emails, please forward it to 2238@berklee.edu and then delete it immediately.
Our security team is actively blocking these messages.
Nov 03, 2025 - 21:00 EST
Identified - The issue has been identified and once a fix has been implemented, we will update this incident.
Oct 21, 2025 - 11:59 EDT
Oct 21, 2025 - 11:59 EDT
Investigating - Kaltura has been intermittently missing pushes of Zoom Recordings since late July, 2025. As always, all recorded meetings within 10 mos. are still available in Zoom.
Oct 21, 2025 - 11:53 EDT
Oct 21, 2025 - 11:53 EDT
Monitoring - We have identified an active phishing campaign targeting our students, faculty, and staff via email. These malicious emails offer free equipment and may have subject lines like "Legacy Gift," "Items Donation," or "Exciting Opportunity."
Please do not reply to these messages, click on any links, or provide any personal information. If you receive one of these emails, please forward it to 2238@berklee.edu and then delete it immediately.
Our security team is actively blocking these messages. An email with more details has been sent to the entire community.
Oct 07, 2025 - 13:07 EDT
Please do not reply to these messages, click on any links, or provide any personal information. If you receive one of these emails, please forward it to 2238@berklee.edu and then delete it immediately.
Our security team is actively blocking these messages. An email with more details has been sent to the entire community.
Oct 07, 2025 - 13:07 EDT
About This Site
Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).
Google
Operational
Google Mail
?
Operational
Google Calendar
?
Operational
Google Drive
?
Operational
Zoom
Operational
Zoom Teleconferencing
?
Operational
Zoom Phone
?
Operational
Network Services
Operational
Network Services - Boston Campus
?
Operational
Network Services - Valencia Campus
?
Operational
Network Services - NYC Campus
?
Operational
VPN Service
?
Operational
OnePass Services
?
Operational
Slack
?
Operational
Workday
?
Operational
Colleague
?
Operational
PowerCampus
?
Operational
Informer
?
Operational
my.berklee.edu
?
Partial Outage
Citrix
?
Operational
Digital Storage
?
Degraded Performance
Canvas
?
Operational
Papercut
?
Operational
PowerFAIDS
?
Operational
financialaid.berklee.edu
?
Operational
Salesforce
?
Operational
EMS
?
Operational
AAOF
?
Operational
Library Services
?
Operational
Berklee Software App
?
Operational
ITS Tickets Database (Jira)
?
Operational
Duo Core Authentication Service
Operational
Confluence
?
Operational
CrowdStrike
?
Operational
SchoolDude
?
Operational
Asana
Operational
www.berklee.edu
?
Operational
OneLogin
?
Operational
Filemaker
?
Operational
1Password
?
Operational
Secure File Exchange
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Canvas Maintenance Nov 20, 2025 00:05-02:05 EST
Please be aware that necessary maintenance to canvas.berklee.edu is scheduled to be performed by our vendor, Instructure, on Thursday, November 20th, 2025, at 12:05 am EST for 2 hours.
During this time, all users may experience issues accessing Canvas. The interruption is expected to last up to five minutes during the event, but the full duration of the window may be utilized if needed.
Further notifications will be posted when the maintenance is completed.
Technology Service Desk
2238@berklee.edu
Posted on Nov 16, 2025 - 17:47 EST
During this time, all users may experience issues accessing Canvas. The interruption is expected to last up to five minutes during the event, but the full duration of the window may be utilized if needed.
Further notifications will be posted when the maintenance is completed.
Technology Service Desk
2238@berklee.edu
Posted on Nov 16, 2025 - 17:47 EST
OnePass Network maintenance Nov 20, 2025 18:00-22:00 EST
Please be aware that necessary maintenance to the Berklee OnePass network is scheduled to be performed by ITS on Thursday, November 20th, at 6:00 PM EST for 4 hours.
During this time, students, faculty, and staff may experience short delays in logging in to various systems across the Berklee OnePass network.
Affected systems may include campus wireless networking, Papercut Printing, Citrix (user access to services PowerCampus and PowerFAIDS), Informer, and Xerox copiers.
Further notifications will be posted when the maintenance is completed.
Technology Service Desk
2238@berklee.edu
Posted on Nov 16, 2025 - 18:28 EST
During this time, students, faculty, and staff may experience short delays in logging in to various systems across the Berklee OnePass network.
Affected systems may include campus wireless networking, Papercut Printing, Citrix (user access to services PowerCampus and PowerFAIDS), Informer, and Xerox copiers.
Further notifications will be posted when the maintenance is completed.
Technology Service Desk
2238@berklee.edu
Posted on Nov 16, 2025 - 18:28 EST
Informer Upgrade Nov 20, 2025 18:00-21:00 EST
Please be aware that necessary system upgrades are scheduled to be performed by ITS on Thursday, November 20, 2025, at 6:00 p.m.
System/Service affected: Informer
Duration: 3 hours
Affected users: Staff
Informer will be upgraded to version 2025.2.4. During this time, users will be unable to access the service.
Further notifications will be posted when the upgrade is completed.
Technology Service Desk
2238@berklee.edu
Posted on Nov 17, 2025 - 09:00 EST
System/Service affected: Informer
Duration: 3 hours
Affected users: Staff
Informer will be upgraded to version 2025.2.4. During this time, users will be unable to access the service.
Further notifications will be posted when the upgrade is completed.
Technology Service Desk
2238@berklee.edu
Posted on Nov 17, 2025 - 09:00 EST