Kaltura - Degraded Performance
Update - We are continuing to work on a fix for this issue.
Oct 14, 2025 - 14:38 EDT
Update - We are continuing to work on a fix for this issue.
Oct 06, 2025 - 10:03 EDT
Update - We are continuing to work on a fix for this issue.
Sep 30, 2025 - 13:22 EDT
Update - We are continuing to work on a fix for this issue.
Sep 22, 2025 - 09:28 EDT
Update - We are continuing to work on a fix for this issue.
Sep 10, 2025 - 14:56 EDT
Update - Still working on a Pull Script.
Aug 29, 2025 - 18:15 EDT
Update - We are still working to create a pull script to get previous recordings.
Aug 26, 2025 - 11:18 EDT
Update - We are still working on this issue.
Aug 15, 2025 - 15:32 EDT
Update - The integration refresh was successful. We're now working to bring the recordings that did not get moved during the downtime back into Kaltura.
Aug 11, 2025 - 07:48 EDT
Update - We are continuing to work on a fix for this issue.
Aug 06, 2025 - 10:03 EDT
Update - We are still working with Kaltura support on this, and will be refreshing the integration this afternoon.
Aug 01, 2025 - 11:28 EDT
Update - We are working with Kaltura support to resolve this issue.
Jul 29, 2025 - 16:15 EDT
Update - We are continuing to work on a fix for this issue.
Jul 28, 2025 - 11:11 EDT
Update - We are continuing to work on a fix for this issue.
Jul 25, 2025 - 10:18 EDT
Update - Update: We are seeing some Zoom meeting recordings make it through to Kaltura, but some are still not moving. We opened a Zoom Support ticket, and we met with Brandon Howard from Zoom to check all of Zoom’s settings, which looked good. We’re seeing more success GETs (200) than failed GETs (401), so things have improved a bit.

It was determined that we need some insight from the Kaltura side.

We opened a ticket with Kaltura (Ticket 005550802) to get their input .

We’ll keep you posted on progress.

Thanks for your patience.

Rich
Jul 24, 2025 - 16:54 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 24, 2025 - 11:27 EDT
Update - Zoom Meeting recordings are not currently synching with Kaltura. The meetings are available via the Zoom web-portal, so there's no media loss.
Jul 24, 2025 - 11:26 EDT
Investigating - We are currently investigating this issue.
Jul 24, 2025 - 11:24 EDT
Active Phishing Campaign Targeting College Community
Monitoring - We have identified an active phishing campaign targeting our students, faculty, and staff via email. These malicious emails offer free equipment and may have subject lines like "Legacy Gift," "Items Donation," or "Exciting Opportunity."

Please do not reply to these messages, click on any links, or provide any personal information. If you receive one of these emails, please forward it to 2238@berklee.edu and then delete it immediately.

Our security team is actively blocking these messages. An email with more details has been sent to the entire community.
Oct 07, 2025 - 13:07 EDT

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Uptime over the past 90 days. View historical uptime.
Google Operational
Google Mail ? Operational
Google Calendar ? Operational
Google Drive ? Operational
Zoom Operational
Zoom Teleconferencing ? Operational
Zoom Phone ? Operational
Network Services Operational
Network Services - Boston Campus ? Operational
Network Services - Valencia Campus ? Operational
Network Services - NYC Campus ? Operational
VPN Service ? Operational
OnePass Services ? Operational
Slack ? Operational
Workday ? Operational
Colleague ? Operational
PowerCampus ? Operational
Informer ? Operational
my.berklee.edu ? Operational
Citrix ? Operational
Digital Storage ? Degraded Performance
Canvas ? Operational
Papercut ? Operational
PowerFAIDS ? Operational
financialaid.berklee.edu ? Operational
Salesforce ? Operational
EMS ? Operational
AAOF ? Operational
Library Services ? Operational
Berklee Software App ? Operational
ITS Tickets Database (Jira) ? Operational
Duo Core Authentication Service Operational
Confluence ? Operational
CrowdStrike ? Operational
SchoolDude ? Operational
Asana Operational
www.berklee.edu ? Operational
OneLogin ? Operational
Filemaker ? Operational
1Password ? Operational
Secure File Exchange ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 17, 2025

No incidents reported today.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

Unresolved incident: Kaltura - Degraded Performance.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025
Berklee Software App Maintenance
Completed - The scheduled maintenance has been completed.
Oct 11, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 00:00 EDT
Scheduled - Please be aware that necessary maintenance to the Berklee Software App is scheduled to be performed by our vendor, Jamf, on Saturday, October 11th, 2025, at 12:00 am EDT for 10 hours.

During this time, faculty and staff software installations and updates using the Berklee Software application on MacOS computers may be unavailable.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Oct 8, 07:16 EDT
Oct 10, 2025

No incidents reported.

Oct 9, 2025
LiquidFiles Secure Files Transfer Upgrade
Completed - The scheduled maintenance has been completed.
Oct 9, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 18:00 EDT
Scheduled - Please be aware that a necessary upgrade to the LiquidFiles secure messaging appliance is scheduled to be performed by ITS on Thursday, October 9th, 2025, at 6:00 pm EDT for 2 hours.

During this time, users will be unable to access LiquidFiles.

Further notifications will be posted when the upgrade is completed.

Technology Service Desk
2238@berklee.edu
Oct 8, 07:37 EDT
Oct 8, 2025
Network Maintenance - Boston Campus
Completed - The scheduled maintenance has been completed.
Oct 8, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 22:00 EDT
Scheduled - Please be aware that necessary maintenance to network services on the Boston Campus is scheduled to be performed by ITS on Wednesday, October 8th, 2025, at 10:00 PM EDT for 1 hour.

During this time, users may experience intermittent disruptions to wireless network services.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Technology Service Desk
2238@berklee.edu
Oct 8, 17:23 EDT
Oct 7, 2025

Unresolved incident: Active Phishing Campaign Targeting College Community.

Oct 6, 2025
Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

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