Berklee IT Services Status

Partial Outage: Onelogin enabled access lost

Update - A fix has been deployed that should complete and restore access by 7:30PM Eastern time. Engineers are monitoring.
Apr 17, 2026 - 13:37 EDT

Identified - We have received reports that some users are unable to access email or other onelogin enabled services. Engineers have identified that some accounts have lost entitlements in Onelogin and working on a resolution.
Apr 17, 2026 - 13:12 EDT

Outage: Papercut (Student Printing)

Monitoring - ITS has taken steps to mitigate the issue. We are currently monitoring the service.
Apr 16, 2026 - 10:49 EDT

Identified - We have received reports that some users are unable to print using Papercut and receiving various error messages. Users may erroneously be prompted to associate their card, the printer may produce an "internal error" message, or "unable to connect to server."
Engineers are investigating.
Apr 13, 2026 - 16:13 EDT

Kaltura - Degraded Performance

Identified - The issue has been identified and once a fix has been implemented, we will update this incident.
Oct 21, 2025 - 11:59 EDT

Investigating - Kaltura has been intermittently missing pushes of Zoom Recordings since late July, 2025. As always, all recorded meetings within 10 mos. are still available in Zoom.
Oct 21, 2025 - 11:53 EDT

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Google Operational

Google Mail Operational

Google Calendar Operational

Google Drive Operational

Zoom Operational

Zoom Teleconferencing Operational

Zoom Phone Operational

Network Services Operational

Network Services - Boston Campus Operational

Network Services - Valencia Campus Operational

Network Services - NYC Campus Operational

VPN Service Operational

OnePass Services Operational

Slack Operational

Workday Operational

Colleague Operational

PowerCampus Operational

Informer Operational

my.berklee.edu Operational

Citrix Operational

Digital Storage Operational

Canvas Operational

Papercut Operational

PowerFAIDS Operational

financialaid.berklee.edu Operational

Salesforce Operational

EMS Operational

AAOF Operational

Library Services Operational

Berklee Software App Operational

ITS Tickets Database (Jira) Operational

Duo Core Authentication Service Operational

Confluence Operational

CrowdStrike Operational

SchoolDude Operational

Asana Operational

www.berklee.edu Operational

OneLogin Partial Outage

Filemaker Operational

1Password Operational

Secure File Exchange Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 19, 2026

No incidents reported today.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

699 Boylston Street Network Outage

Resolved - This incident has been resolved.
Apr 17, 13:59 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 30, 09:42 EDT

Update - We are continuing to investigate this issue.
Mar 30, 09:00 EDT

Investigating - We are aware of a network outage at 699 Boylston Street affecting all network connectivity. We are investigating and will provide an update this morning.
Mar 30, 09:00 EDT

NYC Berklee SSID Outage

Resolved - This incident has been resolved.
Apr 17, 13:58 EDT

Update - We are continuing to monitor for any further issues.
Mar 25, 14:43 EDT

Monitoring - We've identified an issue that was affecting authentication on the Berklee WiFi SSID in NYC since at least this afternoon. We've implemented a temporary workaround as we work to fix the affected system. All wireless connectivity in NY should be functional at this time.
Mar 24, 20:36 EDT

my.berklee and Colleague Errors

Resolved - This incident has been resolved.
Apr 17, 13:29 EDT

Monitoring - The service has been restarted, and users should be able to log in again.

Please close any previously open Colleague or my.berklee tabs/windows.

If you continue to have an issue logging in, clear cookies and attempt again, and if that fails, please open a ticket by emailing 2238@berklee.edu with a screenshot of the error you receive.
Apr 9, 15:04 EDT

Update - We are continuing to investigate this issue.
Apr 9, 14:25 EDT

Investigating - We have received reports and have replicated errors with both Colleague and my.berklee. Users may receive errors attempting to log in to Colleague or my.berklee, preventing use. Engineers are investigating.
Apr 9, 14:15 EDT

Monitoring - The service has been restarted, and users should be able to log in and register again. Please close any previously open my.berklee tabs/windows.

If you continue to have an issue logging in, clear cookies and attempt again, and if that fails, please open a ticket by emailing 2238@berklee.edu with a screenshot of the error you receive.
Apr 9, 09:43 EDT

Identified - Engineers are investigating log in errors and error messages within my.berklee.edu. Users may be unable to log in, and may receive an error message "The system is unable to validate the single sign-on user at this time" or be unable to search or register within my.berklee.
Apr 9, 09:12 EDT

Monitoring - my.berklee should now be available for all users. Engineers are monitoring performance.
Apr 8, 15:01 EDT

Identified - Engineers are restarting the my.berklee service, which may take 15 mins. Users will be unable to use my.berklee during this time.
Apr 8, 13:33 EDT

Investigating - We have received reports that my.berklee is not able to load for some users or is timing out. some users are reporting receiving "unable to retrieve course plan" errors.

Engineers are investigating.
Apr 8, 13:18 EDT

Apr 16, 2026

Outage: Onelogin

Resolved - Onelogin confirmed issue resolved.
Apr 16, 15:49 EDT

Monitoring - Onelogin has reported they have restored service and are monitoring for any more issues: https://onelogin.status.io
Apr 16, 09:59 EDT

Identified - Onelogin is reporting an issue with its service, users can monitor their status directly here: https://onelogin.status.io
Apr 16, 09:30 EDT

Investigating - We have received reports that users are unable to login to Onelogin or through Onelogin to other services that require Onelogin. Users may receive "503 Service unavailable" or "504" errors.

No workaround is identified yet.
Apr 16, 09:19 EDT

Security Alert: Phishing Email "BERKLEE EMAIL VERIFICATION ACT NOW"

Resolved - This incident has been resolved.
Apr 16, 09:24 EDT

Update - The Technology Service Desk has been notified of additional subject lines for the same phishing campaign:

"Berklee General System Email Account Verification 04/02/2026"

"BERKLEE Notice – April 02, 2026: Action Required"

These messages are fraudulent. NO BERKLEE ITS EMPLOYEE WILL EVER ASK YOU TO PROVIDE YOUR PASSWORD
Apr 2, 20:36 EDT

Identified - Earlier today, our Information Security team identified a new phishing email targeting members of our community.

Email Subject(s) may be: "BERKLEE EMAIL VERIFICATION ACT NOW"

The email will appear to come from a Berklee email address.

This email is fraudulent. It is attempting to impersonate IT staff who are warning of an impending account deactivation. You are then asked to complete a form to verify that you are still using the account. This is an attempt to steal your Berklee username and password.

NO BERKLEE ITS EMPLOYEE WILL EVER ASK YOU TO PROVIDE YOUR PASSWORD

If you received this email: do not click any links, open attachments, provide any sensitive information (passwords, account info), or reply.
Please delete the email immediately.

If you clicked the link and entered your credentials, change your Berklee password immediately: https://berklee.atlassian.net/wiki/x/HABzyQ

If you are unable to change your password, contact the Technology Service Desk at 2238@berklee.edu

The Information Security team in ITS is aware of the issue and is working to mitigate the situation.
Apr 2, 14:32 EDT

Apr 15, 2026

No incidents reported.

Apr 14, 2026

PaperCut (Student Printing) Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 14, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 07:00 EDT

Scheduled - Please be aware that necessary maintenance to PaperCut is scheduled to be performed by ITS on Tuesday, April 15th, 2026, at 7:00 am EDT.

During this time, PaperCut users will be unable to submit or release print jobs.

Further notifications will be posted once maintenance is complete.

Technology Service Desk
2238@berklee.edu
Apr 13, 17:23 EDT

Apr 13, 2026

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

Apr 8, 2026

my.berklee failing to load

Resolved - This incident has been resolved.
Apr 8, 08:53 EDT

Update - We are continuing to monitor for any further issues.
Apr 8, 08:52 EDT

Monitoring - Engineers have confirmed the issue has been addressed, and are now monitoring to ensure there are no further issues.

If you continue to have an issue logging in, clear cookies and attempt again.
If that also fails, please open a ticket by emailing 2238@berklee.edu with a screenshot of the error you receive.
Apr 7, 18:37 EDT

Identified - We are receiving reports that users are are getting an error "Unable to retrieve course plan" and unable to register.

Engineers are investigating.
Apr 7, 15:07 EDT

Monitoring - The service has been restarted, and users should be able to log in and register again. Please close any previously open my.berklee tabs/windows.
If you continue to have an issue logging in, clear cookies and attempt again, and if that fails, please open a ticket by emailing 2238@berklee.edu with a screenshot of the error you receive.
Apr 7, 14:49 EDT

Identified - The my.berklee service is being restarted. My.berklee will be unavailable during this time. We will update when this is completed.
Apr 7, 14:15 EDT

Investigating - We have received reports that my.berklee is failing to load. Users may be unable to log in, may receive error messages such as "unable to validate single sign on at this time." Engineers are investigating.
Apr 7, 13:38 EDT

Apr 7, 2026

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.