Berklee Software App Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 2025 - 00:00 EDT
Scheduled - Please be aware that necessary maintenance to the Berklee Software App is scheduled to be performed by our vendor, Jamf, on Saturday, April 26th at 12:00am EDT for 10 hours.

During this time, faculty and staff software installations and updates using the Berklee Software application on MacOS computers may be unavailable.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Apr 26, 2025 00:00-10:00 EDT

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Uptime over the past 90 days. View historical uptime.
Google Operational
Google Mail ? Operational
Google Calendar ? Operational
Google Drive ? Operational
Zoom Operational
Zoom Teleconferencing ? Operational
Zoom Phone ? Operational
Network Services Operational
Network Services - Boston Campus ? Operational
Network Services - Valencia Campus ? Operational
Network Services - NYC Campus ? Operational
VPN Service ? Operational
OnePass Services ? Operational
Slack ? Operational
Workday ? Operational
Colleague ? Operational
PowerCampus ? Operational
Informer ? Operational
my.berklee.edu ? Operational
Citrix ? Operational
Digital Storage ? Operational
Canvas ? Operational
Papercut ? Operational
PowerFAIDS ? Operational
financialaid.berklee.edu ? Operational
Salesforce ? Operational
EMS ? Operational
AAOF ? Operational
Library Services ? Operational
Berklee Software App ? Under Maintenance
ITS Tickets Database (Jira) ? Operational
Duo Core Authentication Service Operational
Confluence ? Operational
CrowdStrike ? Operational
SchoolDude ? Operational
Asana Operational
www.berklee.edu ? Operational
OneLogin ? Operational
Filemaker ? Operational
90 days ago
100.0 % uptime
Today
1Password ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 26, 2025

Unresolved incident: Berklee Software App Maintenance.

Apr 25, 2025

No incidents reported.

Apr 24, 2025
OnePass Network maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 18:00 EDT
Scheduled - Please be aware that necessary maintenance to the Berklee OnePass network is scheduled to be performed by ITS on Thursday, April 24th at 6:00 PM EDT for 4 hours.

During this time, students, faculty, and staff may experience delays in logging in to various systems across the Berklee OnePass network.

Affected systems may include www.berklee.edu, my.berklee.edu, Canvas, library.berklee.edu, campus wireless networking, Papercut Printing, Citrix Access, Google Apps (Gmail, Calendar, etc.), Colleague, Informer and Xerox copiers

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Apr 23, 09:13 EDT
Colleague software maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 18:01 EDT
Scheduled - Please be aware that necessary maintenance to Colleague Live is scheduled to be performed by ITS on Thursday, April 24th, at 6:00 PM EDT for 2 hours.

During this time, faculty, staff and students will be unable to access Colleague, my.berklee.edu, the Nelnet payment gateway or Informer.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk

2238@berklee.edu
Apr 23, 09:19 EDT
PowerCampus and PowerFAIDS Maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 19:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 18:01 EDT
Scheduled - Please be aware that necessary maintenance to Citrix hosted applications is scheduled to be performed by ITS on Thursday, April 24th, at 6:00pm EDT for 2 hours.

System/Service affected: PowerCampus and PowerFAIDS
Duration: 2 hours
Affected users: Faculty and Staff with access to PowerCampus and PowerFAIDS

During this time, users of PowerCampus and PowerFAIDS will be unable to access either application. All other applications hosted on Citrix will remain available during the maintenance.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Apr 23, 09:26 EDT
Informer Job Emails Not Sending
Resolved - The earlier issue affecting Informer job emails has been resolved.

Users should now be able to send emails using jobs in Informer as normal.

Thank you for your patience and understanding while we investigated and resolved this issue.

Technology Service Desk
2238@berklee.edu
Apr 24, 11:25 EDT
Investigating - We have received reports that there is a problem with Informer scheduled job emails.

Informer jobs that send emails are currently failing with an error. Jobs which don't send emails are still functioning.

ITS is doing preliminary investigations and will post an update when we know more.

Technology Service Desk
2238@berklee.edu
Apr 24, 09:29 EDT
Jira: Automation Rule execution is delayed
Resolved - Jira reports this is resolved.
Apr 24, 08:57 EDT
Identified - Jira is investigating cases of degraded performance for automation rules for Confluence and Jira Service Management which may cause an automations be delayed, preventing their execution.

Jira's status can be monitored directly here: https://jira-software.status.atlassian.com
Apr 23, 11:14 EDT
Apr 23, 2025
Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Outage: Zoom
Resolved - This incident has been resolved
Apr 17, 09:37 EDT
Update - All Zoom devices up prior to the outage are back up and functional.
Apr 17, 09:34 EDT
Update - Zoom has confirmed that this issue has been resolved.
- All web related activities have been restored.
- Zoom Phone via the Zoom app has been fully restored.
- Some of Berklee's physical phones did not come up after service was restored.

If you have a physical phone that is not currently responding at all, you might need to reset it.

Here's how:
1. If it has a power supply plugged into it, unplug the power supply, wait ten seconds and plug it back in.
2. If it does not have a power supply, please unplug the Ethernet Cable from the wall or the back of the phone, wait 10 seconds and plug it back in to reset.
3. If it still does not come back after a reset, then please open an ITS ticket and assign it to ITS UC Admins.
Apr 16, 19:47 EDT
Identified - Zoom has confirmed DNS issues with they are working to resolve.

Zoom status of the incident can be checked here: https://status.zoom.us/incidents/pw9r9vnq5rvk
Apr 16, 15:23 EDT
Investigating - We have received reports that there is a problem with Zoom, and it is affecting an unknown number of users.

User may be unable to join meetings.

ITS is doing preliminary investigations and will post an update when we know more.

Technology Service Desk
2238@berklee.edu
Apr 16, 15:14 EDT
Apr 16, 2025
Outage: Berklee Software App, Jamf
Resolved - Jamf reports their fix has been deployed, and Berklee Software App is now available.
Apr 16, 11:57 EDT
Identified - We have received reports from Jamf that there is a known issue that impacts users of Berklee Software App.

Users may be unable to log in or download software, and be presented with an error message "Cannot reach a Jamf MDM Server."

Jamf is working on a resolution; updates from Jamf are here: https://status.jamf.com

Technology Service Desk
2238@berklee.edu
Apr 16, 09:02 EDT
Apr 15, 2025

No incidents reported.

Apr 14, 2025
BerkleeNYC W53rd St Network Services Down
Resolved - This incident has been resolved.
Apr 14, 23:16 EDT
Investigating - We are currently investigating this issue.
Apr 14, 19:23 EDT
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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