Numerous Phishing / Scam Emails to Be Aware of
Identified - There have been a number of ongoing phishing / scam email attacks across the past week. Some of the subject lines include:

-- "Item shared with you: "Official_Statement_2026_University_Recognition_–_Faculty_and_Staff.docm""
-- "Action Required: Closing Package Available"
-- "BERKLEE URGENT VERIFICATION EMAIL"
-- "Berklee College Total Compensation Statement"
_____________________________________________

If you received these messages, do not:
- Click on any links
- Copy and paste the link into your browser
- Provide any sensitive information (passwords, account details)
- Reply to the email or engage with the sender

We recommend that you delete the message immediately.

If you clicked the link, entered your credentials, or interacted with the message in any way, please change your OnePass password immediately and do not approve any Duo authentication prompts that you did not initiate:

Please contact 2238@berklee.edu if you are unable to reset your password or have further questions.

For more information about Phishing, see the ITS Help Center Page:
https://berklee.atlassian.net/wiki/spaces/HELP/pages/5770182657/Phishing
Apr 21, 2026 - 09:53 EDT

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Uptime over the past 90 days. View historical uptime.
Google Operational
90 days ago
95.65 % uptime
Today
Google Mail Operational
Google Calendar Operational
Google Drive Operational
Gemini/NotebookLM Operational
90 days ago
95.65 % uptime
Today
Zoom Operational
Zoom Teleconferencing Operational
Zoom Phone Operational
Network Services Operational
Network Services - Boston Campus Operational
Network Services - Valencia Campus Operational
Network Services - NYC Campus Operational
VPN Service Operational
OnePass Services Operational
Slack Operational
Workday Operational
Colleague Operational
PowerCampus Operational
Informer Operational
my.berklee.edu Operational
Citrix Operational
Digital Storage Operational
Canvas Operational
Papercut Operational
PowerFAIDS Operational
financialaid.berklee.edu Operational
Salesforce Operational
EMS Operational
AAOF Operational
Library Services Operational
Berklee Software App Operational
ITS Tickets Database (Jira) Operational
Duo Core Authentication Service Operational
Confluence Operational
CrowdStrike Operational
SchoolDude Operational
Asana Operational
www.berklee.edu Operational
OneLogin Operational
Filemaker Operational
1Password Operational
Secure File Exchange Operational
Microsoft Office Operational
Career Manager Operational
Housing Portal Operational
BerkleeCard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 29, 2026

No incidents reported today.

Jul 28, 2026

Student Printing (PaperCut) upgrade (Boston & NYC Campuses)
Completed - The scheduled upgrade has been completed. Student Print Services are back online.

Technology Service Desk
2238@berklee.edu
Jul 28, 16:11 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 15:00 EDT
Scheduled - Please be aware that a necessary service upgrade is scheduled to be performed by ITS and Xerox on Tuesday, July 28th.

System/Service affected: Student Printing Services (PaperCut)
Duration: 3:00 PM - 5:00 PM EDT
Affected users: All users (Boston and NYC campuses)

During this time, users will be unable to send print jobs to bcmxeroxpapercut or release print jobs at PaperCut-enabled copiers.

Further notifications will be posted when the upgrade is completed.

Technology Service Desk
2238@berklee.edu
Jul 27, 13:03 EDT

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

Berklee Software App Maintenance
Completed - The scheduled maintenance has been completed.
Jul 25, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 00:00 EDT
Scheduled - Please be aware that necessary maintenance to the Berklee Software App is scheduled to be performed by our vendor, Jamf, on Saturday, July 25th, 2026, at 12:00am EDT for 10 hours.

During this time, faculty and staff software installations and updates using the Berklee Software application on MacOS computers may be unavailable.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Jul 22, 20:13 EDT

Jul 24, 2026

No incidents reported.

Jul 23, 2026

Windows Server maintenance
Completed - The scheduled maintenance has been completed.
Jul 23, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 18:01 EDT
Scheduled - Please be aware that necessary maintenance to Berklee's Windows Servers is scheduled to be performed by ITS on Thursday, July 23rd, at 6:00 PM EST for 4 hours.

During this time, students, faculty, and staff may experience slight delays in logging in to the systems and services listed below:

Citrix
PowerCampus
PowerFAIDS
bShare
Informer
Titanium
PaperCut (Student Printing) - Boston and NYC Campuses
Xerox copiers - Boston campus

Further notifications will be posted once maintenance is complete.

Technology Service Desk
2238@berklee.edu
Jul 22, 12:39 EDT
Colleague software maintenance
Completed - The scheduled maintenance has been completed.
Jul 23, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 18:00 EDT
Scheduled - Please be aware that necessary maintenance to Colleague Live is scheduled to be performed by ITS on Thursday, July 23rd, 2026, at 6:00 PM EDT for 3 hours.

During this time, faculty, staff, and students will be unable to access Colleague, my.berklee.edu, or Informer.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk

2238@berklee.edu
Jul 22, 12:38 EDT
BerkleeCard Services Maintenance
Completed - The scheduled maintenance has been completed.
Jul 23, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 16:00 EDT
Scheduled - Please be aware that necessary maintenance to services is scheduled to be performed by our vendor, Illumia, on Thursday, July 23rd.

System/Service affected: BerkleeCard Account Flexible Spending Program
Duration: 4 P.M. - 6 P.M. EDT
Affected users: Students

During this time, the BerkleeCard Account Flexible Spending Program will be updated to use Berklee Universal ID. Students will still be able to complete transactions during this time, but will be unable to register new cards at www.berkleecard.com

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Jul 22, 20:48 EDT

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

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