Berklee IT Services Status

my.berklee and Colleague Errors

Monitoring - The service has been restarted, and users should be able to log in again.

Please close any previously open Colleague or my.berklee tabs/windows.

If you continue to have an issue logging in, clear cookies and attempt again, and if that fails, please open a ticket by emailing 2238@berklee.edu with a screenshot of the error you receive.
Apr 09, 2026 - 15:04 EDT

Update - We are continuing to investigate this issue.
Apr 09, 2026 - 14:25 EDT

Investigating - We have received reports and have replicated errors with both Colleague and my.berklee. Users may receive errors attempting to log in to Colleague or my.berklee, preventing use. Engineers are investigating.
Apr 09, 2026 - 14:15 EDT

Monitoring - The service has been restarted, and users should be able to log in and register again. Please close any previously open my.berklee tabs/windows.

If you continue to have an issue logging in, clear cookies and attempt again, and if that fails, please open a ticket by emailing 2238@berklee.edu with a screenshot of the error you receive.
Apr 09, 2026 - 09:43 EDT

Identified - Engineers are investigating log in errors and error messages within my.berklee.edu. Users may be unable to log in, and may receive an error message "The system is unable to validate the single sign-on user at this time" or be unable to search or register within my.berklee.
Apr 09, 2026 - 09:12 EDT

Monitoring - my.berklee should now be available for all users. Engineers are monitoring performance.
Apr 08, 2026 - 15:01 EDT

Identified - Engineers are restarting the my.berklee service, which may take 15 mins. Users will be unable to use my.berklee during this time.
Apr 08, 2026 - 13:33 EDT

Investigating - We have received reports that my.berklee is not able to load for some users or is timing out. some users are reporting receiving "unable to retrieve course plan" errors.

Engineers are investigating.
Apr 08, 2026 - 13:18 EDT

Security Alert: Phishing Email "BERKLEE EMAIL VERIFICATION ACT NOW"

Update - The Technology Service Desk has been notified of additional subject lines for the same phishing campaign:

"Berklee General System Email Account Verification 04/02/2026"

"BERKLEE Notice – April 02, 2026: Action Required"

These messages are fraudulent. NO BERKLEE ITS EMPLOYEE WILL EVER ASK YOU TO PROVIDE YOUR PASSWORD
Apr 02, 2026 - 20:36 EDT

Identified - Earlier today, our Information Security team identified a new phishing email targeting members of our community.

Email Subject(s) may be: "BERKLEE EMAIL VERIFICATION ACT NOW"

The email will appear to come from a Berklee email address.

This email is fraudulent. It is attempting to impersonate IT staff who are warning of an impending account deactivation. You are then asked to complete a form to verify that you are still using the account. This is an attempt to steal your Berklee username and password.

NO BERKLEE ITS EMPLOYEE WILL EVER ASK YOU TO PROVIDE YOUR PASSWORD

If you received this email: do not click any links, open attachments, provide any sensitive information (passwords, account info), or reply.
Please delete the email immediately.

If you clicked the link and entered your credentials, change your Berklee password immediately: https://berklee.atlassian.net/wiki/x/HABzyQ

If you are unable to change your password, contact the Technology Service Desk at 2238@berklee.edu

The Information Security team in ITS is aware of the issue and is working to mitigate the situation.
Apr 02, 2026 - 14:32 EDT

699 Boylston Street Network Outage

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 30, 2026 - 09:42 EDT

Update - We are continuing to investigate this issue.
Mar 30, 2026 - 09:00 EDT

Investigating - We are aware of a network outage at 699 Boylston Street affecting all network connectivity. We are investigating and will provide an update this morning.
Mar 30, 2026 - 09:00 EDT

NYC Berklee SSID Outage

Update - We are continuing to monitor for any further issues.
Mar 25, 2026 - 14:43 EDT

Monitoring - We've identified an issue that was affecting authentication on the Berklee WiFi SSID in NYC since at least this afternoon. We've implemented a temporary workaround as we work to fix the affected system. All wireless connectivity in NY should be functional at this time.
Mar 24, 2026 - 20:36 EDT

Kaltura - Degraded Performance

Identified - The issue has been identified and once a fix has been implemented, we will update this incident.
Oct 21, 2025 - 11:59 EDT

Investigating - Kaltura has been intermittently missing pushes of Zoom Recordings since late July, 2025. As always, all recorded meetings within 10 mos. are still available in Zoom.
Oct 21, 2025 - 11:53 EDT

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Google Operational

Google Mail Operational

Google Calendar Operational

Google Drive Operational

Zoom Operational

Zoom Teleconferencing Operational

Zoom Phone Operational

Network Services Operational

Network Services - Boston Campus Operational

Network Services - Valencia Campus Operational

Network Services - NYC Campus Operational

VPN Service Operational

OnePass Services Operational

Slack Operational

Workday Operational

Colleague Operational

PowerCampus Operational

Informer Operational

my.berklee.edu Operational

Citrix Operational

Digital Storage Operational

Canvas Operational

Papercut Operational

PowerFAIDS Operational

financialaid.berklee.edu Operational

Salesforce Operational

EMS Operational

AAOF Operational

Library Services Operational

Berklee Software App Operational

ITS Tickets Database (Jira) Operational

Duo Core Authentication Service Operational

Confluence Operational

CrowdStrike Operational

SchoolDude Operational

Asana Operational

www.berklee.edu Operational

OneLogin Operational

Filemaker Operational

1Password Operational

Secure File Exchange Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 11, 2026

No incidents reported today.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

Unresolved incident: my.berklee and Colleague Errors.

Apr 8, 2026

my.berklee failing to load

Resolved - This incident has been resolved.
Apr 8, 08:53 EDT

Update - We are continuing to monitor for any further issues.
Apr 8, 08:52 EDT

Monitoring - Engineers have confirmed the issue has been addressed, and are now monitoring to ensure there are no further issues.

If you continue to have an issue logging in, clear cookies and attempt again.
If that also fails, please open a ticket by emailing 2238@berklee.edu with a screenshot of the error you receive.
Apr 7, 18:37 EDT

Identified - We are receiving reports that users are are getting an error "Unable to retrieve course plan" and unable to register.

Engineers are investigating.
Apr 7, 15:07 EDT

Monitoring - The service has been restarted, and users should be able to log in and register again. Please close any previously open my.berklee tabs/windows.
If you continue to have an issue logging in, clear cookies and attempt again, and if that fails, please open a ticket by emailing 2238@berklee.edu with a screenshot of the error you receive.
Apr 7, 14:49 EDT

Identified - The my.berklee service is being restarted. My.berklee will be unavailable during this time. We will update when this is completed.
Apr 7, 14:15 EDT

Investigating - We have received reports that my.berklee is failing to load. Users may be unable to log in, may receive error messages such as "unable to validate single sign on at this time." Engineers are investigating.
Apr 7, 13:38 EDT

Apr 7, 2026

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

Berklee Software App Maintenance

Completed - The scheduled maintenance has been completed.
Apr 4, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 00:00 EDT

Scheduled - Please be aware that necessary maintenance to the Berklee Software App is scheduled to be performed by our vendor, Jamf on Saturday, April 4th, at 12:00 am EDT for 10 hours.

During this time, faculty and staff software installations and updates using the Berklee Software application on MacOS computers may be unavailable.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Apr 1, 16:47 EDT

Apr 3, 2026

No incidents reported.

Apr 2, 2026

Canvas Maintenance

Completed - The scheduled maintenance has been completed.
Apr 2, 17:45 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 16:45 EDT

Scheduled - Please be aware that necessary maintenance to canvas.berklee.edu is scheduled to be performed by our vendor, Instructure, on Thursday, April 2nd, at 1:05 am EDT for 2 hours.

During this time, all users may be unable to access Canvas. Interruption is only expected to last up to five minutes during the event, but the full duration of the window may be utilized if needed.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Apr 1, 16:46 EDT

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

Unresolved incident: 699 Boylston Street Network Outage.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.