Berklee IT Services Status

Numerous Phishing / Scam Emails to Be Aware of

Identified - There have been a number of ongoing phishing / scam email attacks across the past week. Some of the subject lines include:

-- "Item shared with you: "Official_Statement_2026_University_Recognition_–_Faculty_and_Staff.docm""
-- "Action Required: Closing Package Available"
-- "BERKLEE URGENT VERIFICATION EMAIL"
-- "Berklee College Total Compensation Statement"
_____________________________________________

If you received these messages, do not:
- Click on any links
- Copy and paste the link into your browser
- Provide any sensitive information (passwords, account details)
- Reply to the email or engage with the sender

We recommend that you delete the message immediately.

If you clicked the link, entered your credentials, or interacted with the message in any way, please change your OnePass password immediately and do not approve any Duo authentication prompts that you did not initiate:

Please contact 2238@berklee.edu if you are unable to reset your password or have further questions.

For more information about Phishing, see the ITS Help Center Page:
https://berklee.atlassian.net/wiki/spaces/HELP/pages/5770182657/Phishing
Apr 21, 2026 - 09:53 EDT

Kaltura - Degraded Performance

Identified - The issue has been identified and once a fix has been implemented, we will update this incident.
Oct 21, 2025 - 11:59 EDT

Investigating - Kaltura has been intermittently missing pushes of Zoom Recordings since late July, 2025. As always, all recorded meetings within 10 mos. are still available in Zoom.
Oct 21, 2025 - 11:53 EDT

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Google Operational

Google Mail Operational

Google Calendar Operational

Google Drive Operational

Zoom Operational

Zoom Teleconferencing Operational

Zoom Phone Operational

Network Services Operational

Network Services - Boston Campus Operational

Network Services - Valencia Campus Operational

Network Services - NYC Campus Operational

VPN Service Operational

OnePass Services Operational

Slack Operational

Workday Operational

Colleague Operational

PowerCampus Operational

Informer Operational

my.berklee.edu Operational

Citrix Operational

Digital Storage Operational

Canvas Operational

Papercut Operational

PowerFAIDS Operational

financialaid.berklee.edu Operational

Salesforce Operational

EMS Operational

AAOF Operational

Library Services Operational

Berklee Software App Operational

ITS Tickets Database (Jira) Operational

Duo Core Authentication Service Operational

Confluence Operational

CrowdStrike Operational

SchoolDude Operational

Asana Operational

www.berklee.edu Operational

OneLogin Operational

Filemaker Operational

1Password Operational

Secure File Exchange Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 1, 2026

No incidents reported today.

Apr 30, 2026

Windows Server maintenance

Completed - The scheduled maintenance has been completed.
Apr 30, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 18:00 EDT

Scheduled - Please be aware that necessary maintenance to Berklee's Windows Servers is scheduled to be performed by ITS on Thursday, April 30th, at 6:00 PM EDT for 4 hours.

During this time, students, faculty, and staff may experience slight delays in logging in to the systems and services listed below:

Citrix
PowerCampus
PowerFAIDS
bShare
Informer
Titanium
PaperCut (Student Printing) - Boston and NYC Campuses
Xerox copiers - Boston campus

Further notifications will be posted once maintenance is complete.

Technology Service Desk
2238@berklee.edu
Apr 28, 09:23 EDT

Citrix Windows Server Critical and Security Updates

Completed - The scheduled maintenance has been completed.
Apr 30, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 21:00 EDT

Scheduled - The following Citrix Applications (Staff Use Only) will not be available while their Windows Server platforms are updated with required critical and security updates:
PowerCampus
PowerFAIDS
Titanium Schedule
ReceipterPro
Microsoft Access 2019
SQL Server Management Studio 2019
AD Users and Computers 2019
Thank you.
Apr 27, 16:39 EDT

Apr 29, 2026

VPN and MyBerklee Connectivity issues (Comcast Xfinity users)

Resolved - This incident has been resolved.
Apr 29, 16:59 EDT

Monitoring - ITS has received reports that My Berklee and VPN are accessible from Comcast (Xfinity) and Crowncastle networks.

ITS will continue to monitor service throughout the day

Technology Service Desk
2238@berklee.edu
Apr 29, 11:05 EDT

Identified - The network team has identified an issue where network traffic coming from Comcast (Xfinity) and Crowncastle is not connecting properly to the Berklee network.

Any users attempting to connect to services that are hosted on the Berklee Boston campus (e.g., VPN and MyBerklee) from either of these networks are experiencing connectivity issues.

ITS is contacting these providers and will post an update when more information becomes available.

Technology Service Desk
2238@berklee.edu
Apr 29, 10:27 EDT

Update - We are continuing to investigate this issue.
Apr 29, 09:40 EDT

Investigating - We have received reports that there is a problem with the VPN service, and it is affecting users connecting from off-campus. Issues being reported include:

After authenticating successfully, users receive the error "Connection Attempt has timed out. Please verify internet connectivity."

ITS is doing preliminary investigations and will post an update when we know more.

Technology Service Desk
2238@berklee.edu
Apr 29, 09:38 EDT

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

Partial Outage: Network Services

Resolved - This incident has been resolved.
Apr 24, 12:41 EDT

Monitoring - The ITS networking team has implemented a fix. Wired and wireless network services should return to normal.

ITS will continue monitoring network performance throughout the afternoon.

Technology Service Desk
2238@berklee.edu
Apr 23, 12:45 EDT

Identified - The ITS networking team has identified the issue and is investigating workarounds.

ITS will post an update when more information becomes available.

Technology Service Desk
2238@berklee.edu
Apr 23, 11:55 EDT

Investigating - We have received reports that internet speeds are slow across campus. Users on campus may experience slowness connecting to external websites. Engineers are investigating.
Apr 23, 09:51 EDT

Apr 23, 2026

Some users may experience issues logging into Canvas.

Resolved - The earlier issue affecting [system/software/service] has been restored. You should now be able to [insert what the issue is] as normal.

Thank you for your patience and understanding while we investigated and resolved this issue.

Technology Service Desk
2238@berklee.edu
Apr 23, 08:19 EDT

Investigating - Some users may be experiencing issues logging into Canvas. Our vendor is actively investigating. For the most up-to-date information, please visit https://status.instructure.com/.
Apr 22, 20:38 EDT

Apr 22, 2026

Apr 21, 2026

Outage: Papercut (Student Printing)

Resolved - This incident has been resolved.
Apr 21, 09:48 EDT

Monitoring - ITS has taken steps to mitigate the issue. We are currently monitoring the service.
Apr 16, 10:49 EDT

Identified - We have received reports that some users are unable to print using Papercut and receiving various error messages. Users may erroneously be prompted to associate their card, the printer may produce an "internal error" message, or "unable to connect to server."
Engineers are investigating.
Apr 13, 16:13 EDT

Partial Outage: Onelogin enabled access lost

Resolved - April 20, 2026 8:59AM PDT
Resolved - Issue is resolved and status page is available now
Apr 21, 09:48 EDT

Update - A fix has been deployed that should complete and restore access by 7:30PM Eastern time. Engineers are monitoring.
Apr 17, 13:37 EDT

Identified - We have received reports that some users are unable to access email or other onelogin enabled services. Engineers have identified that some accounts have lost entitlements in Onelogin and working on a resolution.
Apr 17, 13:12 EDT

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

699 Boylston Street Network Outage

Resolved - This incident has been resolved.
Apr 17, 13:59 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 30, 09:42 EDT

Update - We are continuing to investigate this issue.
Mar 30, 09:00 EDT

Investigating - We are aware of a network outage at 699 Boylston Street affecting all network connectivity. We are investigating and will provide an update this morning.
Mar 30, 09:00 EDT

NYC Berklee SSID Outage

Resolved - This incident has been resolved.
Apr 17, 13:58 EDT

Update - We are continuing to monitor for any further issues.
Mar 25, 14:43 EDT

Monitoring - We've identified an issue that was affecting authentication on the Berklee WiFi SSID in NYC since at least this afternoon. We've implemented a temporary workaround as we work to fix the affected system. All wireless connectivity in NY should be functional at this time.
Mar 24, 20:36 EDT

my.berklee and Colleague Errors

Resolved - This incident has been resolved.
Apr 17, 13:29 EDT

Monitoring - The service has been restarted, and users should be able to log in again.

Please close any previously open Colleague or my.berklee tabs/windows.

If you continue to have an issue logging in, clear cookies and attempt again, and if that fails, please open a ticket by emailing 2238@berklee.edu with a screenshot of the error you receive.
Apr 9, 15:04 EDT

Update - We are continuing to investigate this issue.
Apr 9, 14:25 EDT

Investigating - We have received reports and have replicated errors with both Colleague and my.berklee. Users may receive errors attempting to log in to Colleague or my.berklee, preventing use. Engineers are investigating.
Apr 9, 14:15 EDT

Monitoring - The service has been restarted, and users should be able to log in and register again. Please close any previously open my.berklee tabs/windows.

If you continue to have an issue logging in, clear cookies and attempt again, and if that fails, please open a ticket by emailing 2238@berklee.edu with a screenshot of the error you receive.
Apr 9, 09:43 EDT

Identified - Engineers are investigating log in errors and error messages within my.berklee.edu. Users may be unable to log in, and may receive an error message "The system is unable to validate the single sign-on user at this time" or be unable to search or register within my.berklee.
Apr 9, 09:12 EDT

Monitoring - my.berklee should now be available for all users. Engineers are monitoring performance.
Apr 8, 15:01 EDT

Identified - Engineers are restarting the my.berklee service, which may take 15 mins. Users will be unable to use my.berklee during this time.
Apr 8, 13:33 EDT

Investigating - We have received reports that my.berklee is not able to load for some users or is timing out. some users are reporting receiving "unable to retrieve course plan" errors.

Engineers are investigating.
Apr 8, 13:18 EDT