Active Phishing Attack Impacting the Berklee Community November 3, 2025
Update - We are continuing to investigate this issue.
Nov 03, 2025 - 21:01 EST
Investigating - We’ve identified phishing emails with subject lines "Urgent Message From Admin" and "Memo From HR Department" that were sent from a compromised student account.

Please do not reply to these messages, click on any links, or provide any personal information. If you receive one of these emails, please forward it to 2238@berklee.edu and then delete it immediately.

Our security team is actively blocking these messages.
Nov 03, 2025 - 21:00 EST
Kaltura - Degraded Performance
Identified - The issue has been identified and once a fix has been implemented, we will update this incident.
Oct 21, 2025 - 11:59 EDT
Investigating - Kaltura has been intermittently missing pushes of Zoom Recordings since late July, 2025. As always, all recorded meetings within 10 mos. are still available in Zoom.
Oct 21, 2025 - 11:53 EDT
Active Phishing Campaign Targeting College Community
Monitoring - We have identified an active phishing campaign targeting our students, faculty, and staff via email. These malicious emails offer free equipment and may have subject lines like "Legacy Gift," "Items Donation," or "Exciting Opportunity."

Please do not reply to these messages, click on any links, or provide any personal information. If you receive one of these emails, please forward it to 2238@berklee.edu and then delete it immediately.

Our security team is actively blocking these messages. An email with more details has been sent to the entire community.
Oct 07, 2025 - 13:07 EDT

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Uptime over the past 90 days. View historical uptime.
Google Operational
Google Mail ? Operational
Google Calendar ? Operational
Google Drive ? Operational
Zoom Operational
Zoom Teleconferencing ? Operational
Zoom Phone ? Operational
Network Services Operational
Network Services - Boston Campus ? Operational
Network Services - Valencia Campus ? Operational
Network Services - NYC Campus ? Operational
VPN Service ? Operational
OnePass Services ? Operational
Slack ? Operational
Workday ? Operational
Colleague ? Operational
PowerCampus ? Operational
Informer ? Operational
my.berklee.edu ? Operational
Citrix ? Operational
Digital Storage ? Degraded Performance
Canvas ? Operational
Papercut ? Operational
PowerFAIDS ? Operational
financialaid.berklee.edu ? Operational
Salesforce ? Operational
EMS ? Operational
AAOF ? Operational
Library Services ? Operational
Berklee Software App ? Operational
ITS Tickets Database (Jira) ? Operational
Duo Core Authentication Service Operational
Confluence ? Operational
CrowdStrike ? Operational
SchoolDude ? Operational
Asana Operational
www.berklee.edu ? Operational
OneLogin ? Operational
Filemaker ? Operational
1Password ? Operational
Secure File Exchange ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 8, 2025

No incidents reported today.

Nov 7, 2025
Slowness on Canvas
Resolved - Page load times have returned to normal and users no longer receive timeout errors when accessing Canvas. Functionality has returned to normal.
Nov 7, 14:25 EST
Update - Our vendor has implemented a fix and is actively monitoring the issue.
Nov 7, 12:03 EST
Investigating - Some users may experience slowness, long page load times, or 504 timeout errors when accessing Canvas. Our vendor is currently investigating the issue.
Nov 7, 11:51 EST
Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

Unresolved incident: Active Phishing Attack Impacting the Berklee Community November 3, 2025.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
Zoom Calendar - Outlook: Integrations/Calendar/Plug-In/Add-In Degraded
Resolved - From Zoom's Status Page:
Resolved - This incident has been resolved.
Oct 29, 18:40 PDT
Monitoring - Microsoft Azure has resolved the issue after a rollback. We will continue to monitor and provide updates if available.
Oct 29, 18:38 PDT
Oct 30, 06:44 EDT
Update - We are continuing to work on a fix for this issue.
Oct 29, 17:53 EDT
Identified - This is due to an issue with Microsoft Azure affecting calendar integrations - specifically Outlook. No reports of this affecting Berklee Calendar integration with Google.

From Microsoft:

"Starting at approximately 16:00 UTC on 29 October 2025, customers and Microsoft services leveraging Azure Front Door (AFD) may experience latencies, timeouts, and errors. We have confirmed that an inadvertent configuration change was the trigger event for this issue.

Affected Azure services include, but are not limited to: App Service, Azure Active Directory B2C, Azure Communication Services, Azure Databricks, Azure Healthcare APIs, Azure Maps, Azure Portal, Azure SQL Database, Container Registry, Media Services, Microsoft Defender External Attack Surface Management, Microsoft Entra ID, Microsoft Purview, Microsoft Sentinel, Video Indexer, and Virtual Desktop.

Current status: We initiated the deployment of our ‘last known good’ configuration, which has now successfully completed. We are currently recovering nodes and re-routing traffic through healthy nodes."

Will update when we receive word that this is fully resolved on the MS side, and therefore Zoom's integration.
Oct 29, 17:51 EDT
Oct 29, 2025
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

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