Canvas Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 05, 2026 - 00:05 EST
Scheduled - Please note that our vendor, Instructure, is scheduled to perform necessary service maintenance on Thursday, November 5th.

System/Service affected: Canvas (canvas.berklee.edu)
Duration: 12:05 AM - 2:05 AM EST
Affected users: All Canvas users

During this time, all users may be unable to access Canvas. The interruption is expected to last up to five minutes, but we may use the full window if needed.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Nov 5, 2026 00:05-02:05 EST

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Google Operational
Google Mail Operational
Google Calendar Operational
Google Drive Operational
Gemini/NotebookLM Operational
Zoom Operational
Zoom Teleconferencing Operational
Zoom Phone Operational
Network Services Operational
Network Services - Boston Campus Operational
Network Services - Valencia Campus Operational
Network Services - NYC Campus Operational
VPN Service Operational
OnePass Services Operational
Slack Operational
Workday Operational
Colleague Operational
PowerCampus Operational
Informer Operational
my.berklee.edu Operational
Citrix Operational
Digital Storage Operational
Canvas Under Maintenance
Papercut Operational
PowerFAIDS Operational
financialaid.berklee.edu Operational
Salesforce Operational
EMS Operational
AAOF Operational
Library Services Operational
Berklee Software App Operational
ITS Tickets Database (Jira) Operational
Duo Core Authentication Service Operational
Confluence Operational
CrowdStrike Operational
SchoolDude Operational
Asana Operational
www.berklee.edu Operational
OneLogin Operational
Filemaker Operational
1Password Operational
Secure File Exchange Operational
Microsoft Office Operational
Career Manager Operational
Housing Portal Operational
BerkleeCard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Student Printing (PaperCut) maintenance (Boston & NYC Campuses) Nov 5, 2026 07:00-09:00 EST

Please be aware that necessary service maintenance is scheduled to be performed by ITS on Thursday, November 5th.

System/Service affected: Student Printing Services (PaperCut)
Duration: 7:00 AM - 9:00 AM EST
Affected users: All users (Boston and NYC campuses)

During this time, users may be unable to send print jobs to bcmxeroxpapercut or release print jobs at PaperCut-enabled copiers.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Posted on Nov 04, 2026 - 14:23 EST

archives.berklee.edu weekly maintenance Nov 6, 2026 09:30-10:00 EST

Please note that the Library system administrators are scheduled to perform necessary service maintenance on Friday, November 6th.

System/Service affected: Library Archives (archives.berklee.edu)
Duration: 9:30 AM - 10:00 AM EST
Affected users: All Library Archives users

During this time, all users may be unable to access archives.berklee.edu. The interruption is expected to last up to five minutes, but we may use the full window if needed.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Posted on Nov 04, 2026 - 15:18 EST

Nov 5, 2026

Unresolved incident: Canvas Maintenance.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Partial Outage: Onelogin
Resolved - This incident has been resolved.
Nov 3, 15:52 EST
Update - We are continuing to monitor for any further issues.
Nov 3, 15:50 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 2, 22:54 EST
Identified - An routing issue at our internet provider has been identified. Our vendor is currently working to isolate and resolve the problem.
Nov 2, 22:28 EST
Investigating - We have received reports that some users on the Berklee network are unable to complete logging in through Onelogin, users reach the "you are being redirected to MFA" step and not able to continue. Technicians are investigating.
Nov 2, 15:31 EST

Nov 2, 2026

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Scheduled Maintenance: Colleague and MyBerklee Security Updates
Completed - The scheduled maintenance has been completed.
Oct 30, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 18:00 EDT
Scheduled - ITS will install critical security updates on the Colleague production servers tonight, Friday, October 30, starting at 6:00 PM ET. The maintenance is expected to take up to 1 hour. During this time, Colleague UI and MyBerklee will be unavailable. We will post an update here when the maintenance is complete. Thank you for your patience.
Oct 30, 16:09 EDT
PaperCut Student Print Service Outage
Resolved - This incident has been resolved.
Oct 30, 10:19 EDT
Investigating - We have received reports of a problem with the PaperCut student printing service, affecting all student copiers. Issues being reported include:

- Users are unable to tap their badge to release their print jobs or log in using the keypad.

ITS is conducting preliminary investigations and will post an update when we know more.

Technology Service Desk
2238@berklee.edu
Oct 30, 08:27 EDT

Oct 29, 2026

Windows Server maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 18:00 EDT
Scheduled - Please be aware that necessary maintenance to Berklee's Windows Servers is scheduled to be performed by ITS on Thursday, October 29th, at 6:00 PM EST for 4 hours.

During this time, students, faculty, and staff may experience slight delays in logging in to the systems and services listed below:

Citrix
PowerCampus
PowerFAIDS
bShare
Informer
Titanium
PaperCut (Student Printing) - Boston and NYC Campuses
Xerox copiers - Boston campus

Further notifications will be posted once maintenance is complete.

Technology Service Desk
2238@berklee.edu
Oct 28, 14:54 EDT
EMS Session Timeout Error
Resolved - This incident has been resolved.
Oct 29, 11:10 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
*Note: you must ensure that you log off of both EMS and Citrix, and refresh! You must verify that your EMS session has refreshed, to the fixed release of EMSClient_v226.3.0.38569_20261026. (If you are not on this latest version, the timeout issue will reoccur.)
Oct 26, 12:10 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 26, 11:21 EDT
Update - We are continuing to investigate this issue.
Oct 22, 11:10 EDT
Investigating - We are investigating reports that some established but idle EMS sessions are displaying (400) Bad Request or other similar error messages. The temporary work-around is to log off of the EMS session, and to log back on.
Oct 22, 11:10 EDT

Oct 28, 2026

Colleague URL issue
Resolved - The URL colleague.berklee.edu is working as expected.
Oct 28, 14:51 EDT
Investigating - We are receiving reports users are unable to reach colleague by typing in colleague.berklee.edu. Users may receive 403 errors or "Safari can't connect" Technicians are investigating.

As a workaround, please use: https://wbsprd022.berklee.edu/UI/home/index.html
Oct 27, 09:32 EDT

Oct 27, 2026

Oct 26, 2026

archives.berklee.edu emergency outage
Resolved - Maintenance on archives.berklee.edu has been completed.

Thanks for your patience while we resolved this issue.
Oct 26, 16:52 EDT
Identified - Archives.berklee.edu is currently unavailable due to emergency system maintenance.

Anticipated maintenance window will last 48 to 72 hours.

Information and progress updates will be shared as they become available.
Oct 21, 12:57 EDT
Partial Outage: Colleague
Resolved - This incident has been resolved.
Oct 26, 15:48 EDT
Update - ITS has identified the issue and is implementing a fix. During this time, direct login to Colleague will be unavailable, but MyBerklee will not be impacted.
Oct 26, 12:23 EDT
Investigating - We have received reports that some users are receiving an error message when trying to execute screens in Colleague, such as "The following error has occurred during file transfer:" without additional detail.
Technicians are investigating.
Oct 23, 10:01 EDT

Oct 25, 2026

No incidents reported.

Oct 24, 2026

Berklee Software App Maintenance
Completed - The scheduled maintenance has been completed.
Oct 24, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 00:00 EDT
Scheduled - Please be aware that necessary maintenance to the Berklee Software App is scheduled to be performed by our vendor, Jamf, on Saturday, October 24th, 2026 at 12:00am EDT for 10 hours.

During this time, faculty and staff software installations and updates using the Berklee Software application on MacOS computers may be unavailable.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Oct 21, 14:20 EDT

Oct 23, 2026

Outage: Microsoft Office
Resolved - Localized issue affecting a few users resolved by rebooting their computer(s).
Oct 23, 23:22 EDT
Identified - We have identified an issue with Microsoft Office licensing for Berklee staff. Users may encounter an error message about their Office being unlicensed and prevent editing documents.
An update has been deployed, users should try restarting their computer if the licensing issue occurs.
Oct 23, 12:04 EDT

Oct 22, 2026

Colleague software maintenance
Completed - The scheduled maintenance has been completed.
Oct 22, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 18:00 EDT
Scheduled - Please be aware that necessary maintenance to Colleague Live is scheduled to be performed by ITS on Thursday, October 22nd at 6:00 PM EDT for 3 hours.

During this time, faculty, staff, and students will be unable to access Colleague, my.berklee.edu, or Informer.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk

2238@berklee.edu
Oct 21, 12:49 EDT
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