Berklee IT Services Status

All Systems Operational

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Google Operational

Google Mail Operational

Google Calendar Operational

Google Drive Operational

Zoom Operational

Zoom Teleconferencing Operational

Zoom Phone Operational

Network Services Operational

Network Services - Boston Campus Operational

Network Services - Valencia Campus Operational

Network Services - NYC Campus Operational

VPN Service Operational

OnePass Services Operational

Slack Operational

Workday Operational

Colleague Operational

PowerCampus Operational

Informer Operational

my.berklee.edu Operational

Citrix Operational

Digital Storage Operational

Canvas Operational

Papercut Operational

PowerFAIDS Operational

financialaid.berklee.edu Operational

Salesforce Operational

EMS Operational

AAOF Operational

Library Services Operational

Berklee Software App Operational

ITS Tickets Database (Jira) Operational

Duo Core Authentication Service Operational

Confluence Operational

CrowdStrike Operational

SchoolDude Operational

Asana Operational

www.berklee.edu Operational

OneLogin Operational

Filemaker Operational

1Password Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 1, 2025

No incidents reported today.

Jun 30, 2025

Berklee Drive Service (https://berkleedrive.berklee.edu/) Has Been Restored

Resolved - This incident has been resolved.
Jun 30, 21:39 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 15:18 EDT

Update - There appears to be a back-end database issue which is preventing access to BerkleeDrive. Details will be provided as we obtain them, as well as anticipated recovery time.
Jun 30, 09:44 EDT

Investigating - We are currently investigating this issue.
Jun 30, 09:23 EDT

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

Citrix Outage

Resolved - This incident has been resolved.
Jun 25, 12:27 EDT

Update - We are continuing to monitor for any further issues.
Jun 24, 19:15 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 24, 15:32 EDT

Identified - We have identified a Citrix Netscaler configuration issue and are working to fix that, which may require a brief maintenance outage after business hours this evening (more details will be shared as we plan our recovery).
Please continue to use our temporary workaround from a browser: https://berkleectx.cloud.com/.
Apologies for the inconvenience and thank you for your patience.
Jun 24, 10:44 EDT

Update - As a temporary work-around to access your configured Citrix applications, browse to and log on using your regular OnePass credential: https://berkleectx.cloud.com/.
Jun 23, 10:33 EDT

Investigating - We are currently investigating an issue relating to our Citrix license renewal. We will post more information as we obtain it.
Thank you.
Jun 23, 09:30 EDT

Jun 24, 2025

Jun 23, 2025

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

ITS Scheduled Maintenance - My.Berklee

Completed - The scheduled maintenance has been completed.
Jun 17, 18:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 18:00 EDT

Scheduled - Please be aware that necessary maintenance to My.Berklee is scheduled to be performed by ITS on Tuesday, June 17th.

System/Service affected: My.Berklee
Duration: [6:00–6:30 p.m. ET]
Affected users: My.Berklee

During this time, users will be unable to access My.Berklee

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Jun 17, 09:12 EDT

ITS Scheduled Maintenance - My.Berklee

Completed - The scheduled maintenance has been completed.
Jun 17, 06:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 06:00 EDT

Scheduled - Please be aware that necessary maintenance to My.Berklee is scheduled to be performed by ITS on Tuesday evening, June 17th starting at 6:00pm ET. My.Berklee will be unavailable for approximately 30 minutes.

System/Service affected: My.Berklee
Duration: 6:00pm - 6:30pm p.m. ET]
Affected users: all My.Berklee users

During this time, users will be unable to access My.Berklee.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Jun 16, 15:38 EDT