Identified - We have identified the issue with Chrome being unable to load internal Berklee sites (such as Colleague, Informer, my.berklee, and others) being a complex interaction between our locally hosted sites, Google Chrome, and our antivirus Sophos.
We are continuing to look for a workaround or deployable fix to restore functionality of our local sites in Google Chrome.
In the meantime, please use Firefox as a workaround (available in the Software Self Service application on a Berklee computer) or Safari.
Apr 23, 2024 - 12:14 EDT
We are continuing to look for a workaround or deployable fix to restore functionality of our local sites in Google Chrome.
In the meantime, please use Firefox as a workaround (available in the Software Self Service application on a Berklee computer) or Safari.
Apr 23, 2024 - 12:14 EDT
Update - We are continuing to investigate this issue.
Apr 18, 2024 - 15:53 EDT
Apr 18, 2024 - 15:53 EDT
Investigating - We have received reports that there is a problem with Google Chrome, and it is affecting certain users attempting to load or connect to internal Berklee sites, such as AAOF, Colleague, my.berklee.edu, and others.
ITS is doing preliminary investigations and will post an update when we know more.
In the meantime, please try using another browser or restarting your machine and trying again.
Technology Service Desk
2238@berklee.edu
Apr 18, 2024 - 13:26 EDT
ITS is doing preliminary investigations and will post an update when we know more.
In the meantime, please try using another browser or restarting your machine and trying again.
Technology Service Desk
2238@berklee.edu
Apr 18, 2024 - 13:26 EDT
About This Site
Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).
Google
Operational
Google Mail
?
Operational
Google Calendar
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Operational
Google Drive
?
Operational
Zoom
Operational
Zoom Teleconferencing
?
Operational
Zoom Phone
?
Operational
Network Services
Operational
Network Services - Boston Campus
?
Operational
Network Services - Valencia Campus
?
Operational
Network Services - NYC Campus
?
Operational
VPN Service
?
Operational
OnePass Services
?
Operational
Slack
?
Operational
Workday
?
Operational
Colleague
?
Operational
PowerCampus
?
Operational
Informer
?
Operational
my.berklee.edu
?
Operational
Citrix
?
Operational
Network Storage
?
Operational
ol.berklee.edu
?
Operational
Canvas
?
Operational
Papercut
?
Operational
PowerFAIDS
?
Operational
financialaid.berklee.edu
?
Operational
Salesforce
?
Operational
EMS
?
Operational
AAOF
?
Operational
Library Services
?
Operational
Software Self-Service
?
Operational
ITS Tickets Database (Jira)
?
Operational
Duo Core Authentication Service
Operational
Confluence
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance