Kaltura - Degraded Performance
Identified - The issue has been identified and once a fix has been implemented, we will update this incident.
Oct 21, 2025 - 11:59 EDT
Investigating - Kaltura has been intermittently missing pushes of Zoom Recordings since late July, 2025. As always, all recorded meetings within 10 mos. are still available in Zoom.
Oct 21, 2025 - 11:53 EDT

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Uptime over the past 90 days. View historical uptime.
Google Operational
Google Mail Operational
Google Calendar Operational
Google Drive Operational
Zoom Operational
Zoom Teleconferencing Operational
Zoom Phone Operational
Network Services Operational
Network Services - Boston Campus Operational
Network Services - Valencia Campus Operational
Network Services - NYC Campus Operational
VPN Service Operational
OnePass Services Operational
Slack Operational
Workday Operational
Colleague Operational
PowerCampus Operational
Informer Operational
my.berklee.edu Operational
Citrix Operational
Digital Storage Operational
Canvas Operational
Papercut Operational
PowerFAIDS Operational
financialaid.berklee.edu Operational
Salesforce Operational
EMS Operational
AAOF Operational
Library Services Operational
Berklee Software App Operational
ITS Tickets Database (Jira) Operational
Duo Core Authentication Service Operational
Confluence Operational
CrowdStrike Operational
SchoolDude Operational
Asana Operational
www.berklee.edu Operational
OneLogin Operational
Filemaker Operational
1Password Operational
Secure File Exchange Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 15, 2026

No incidents reported today.

Mar 14, 2026
Workday 2026R1 Feature release
Completed - The scheduled maintenance has been completed.
Mar 14, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 02:00 EDT
Scheduled - Please be aware that necessary service upgrades are scheduled for Saturday, March 14th, 2026.

System/Service affected: Workday
Duration: 2:00 am to 10:00 am EDT
Affected users: All Workday users

During this time, all users will be unable to access Workday while the system is upgraded to feature release 2026R1.

Further notifications will be posted when the upgrade is completed.

Technology Service Desk
2238@berklee.edu
Mar 10, 20:09 EDT
Mar 13, 2026
Potential Errors with Google Workspace Services
Resolved - Google reports issue resolved.
Mar 13, 11:19 EDT
Investigating - Google is reporting possible increased errors with its services. Users can monitor Google's status for this incident here: https://www.google.com/appsstatus/dashboard/incidents/KamjizntSiNtRETcBL2Q
Mar 13, 10:19 EDT
Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026
Network Outage at Saint Cecilia
Resolved - This incident has been resolved.
Mar 5, 15:03 EST
Identified - We are currently working to resolve a network outage at Saint Cecila. This is affecting the wired and wireless network at that location. We expect to have it resolved shortly.
Mar 5, 14:59 EST
Mar 4, 2026

No incidents reported.

Mar 3, 2026
Onepass Account Suspensions
Resolved - This incident has been resolved.
Mar 3, 08:49 EST
Monitoring - A fix to re-add entitlements was deployed, and affected users should now be able to access all services, such as wifi.
Please reach out to 2238@berklee.edu if you were affected and your account has not restored properly.
Feb 20, 12:33 EST
Identified - We have received reports a number of affected accounts that have lost access to Wifi overnight. Engineers are investigating.
Feb 20, 08:50 EST
Monitoring - Affected accounts have been reactivated, and affected users should now be able to access all services.
Please reach out to 2238@berklee.edu if you were affected and your account has not restored properly.
Feb 19, 15:00 EST
Update - A fix has been deployed and may take several hours to update all affected accounts. During this time, affected accounts may be able to log in to some services but not others, such as wifi.
Feb 19, 13:15 EST
Update - Engineers are continuing to work on fulling restoring suspended accounts. Affected users may be able to log in to Onelogin but still be unable to access Wifi, gmail, or other services.
Feb 19, 08:53 EST
Identified - ITS has received reports that a number of accounts have been suspended in error. Users affected will be unable to log in to email, canvas, my.berklee, and other services. Emails to affected users will bounce.
Engineers are aware of the issue and are investigating.
Feb 18, 08:58 EST
Security Alert: Phishing Email "BERKLEE EMPLOYMENT OPPORTUNITY"
Resolved - This incident has been resolved.
Mar 3, 08:49 EST
Identified - Earlier today, our Information Security team identified a new phishing email targeting members of our community.

Email Subject(s) may be: BERKLEE EMPLOYMENT OPPORTUNITY

The email will appear to come from a Berklee email address.

This email is fraudulent. It purports to be from “Job Placement & Student Services” and offers a lucrative part-time job opportunity. You are then asked to follow the link to apply. This is an attempt to steal your Berklee username and password.

If you received this email: do not click any links, open attachments, provide any sensitive information (passwords, account info), or reply.
Please delete the email immediately.

If you clicked the link and entered your credentials, change your Berklee password immediately: https://berklee.atlassian.net/wiki/x/HABzyQ

Then contact the Technology Service Desk at 2238@berklee.edu

The Information Security team in ITS is aware of the issue and is working to mitigate the situation.
Feb 5, 12:05 EST
Security Alert: Phishing Email “Canvas Berklee Notification”
Resolved - This incident has been resolved.
Mar 3, 08:49 EST
Monitoring - Our Information Security team has identified and secured the offending accounts, and the Service Desk worked with any affected users. Thank you to everyone who reported this incident. We will continue to monitor the situation.

The Technology Service Desk
Feb 2, 16:10 EST
Identified - Earlier today, our Information Security team identified a new phishing email targeting members of our community.

Email Subject(s) may be: CANVAS BERKLEE NOTIFICATION or CANVAS: BERKLEE COLLEGE OF MUSIC ACTION NOW

The email will appear to come from a Berklee email address.

This email is fraudulent. It states that your Berklee email account is “marked for deactivation”. It also warns you that you will lose access to your “university account and services”. You are then asked to verify your account. This is an attempt to steal your Berklee username and password.

If you received this email: do not click any links, open attachments, provide any sensitive information (passwords, account info), or reply.
Please delete the email immediately.

If you clicked the link and entered your credentials, change your Berklee password immediately: https://berklee.atlassian.net/wiki/x/HABzyQ

Then contact the Technology Service Desk at 2238@berklee.edu

The Information Security team in ITS is aware of the issue and is working to mitigate the situation.
Jan 30, 10:30 EST
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

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