All Systems Operational

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Google Operational
Google Mail Operational
Google Calendar Operational
Google Drive Operational
Gemini/NotebookLM Operational
Zoom Operational
Zoom Teleconferencing Operational
Zoom Phone Operational
Network Services Operational
Network Services - Boston Campus Operational
Network Services - Valencia Campus Operational
Network Services - NYC Campus Operational
VPN Service Operational
OnePass Services Operational
Slack Operational
Workday Operational
Colleague Operational
PowerCampus Operational
Informer Operational
my.berklee.edu Operational
Citrix Operational
Digital Storage Operational
Canvas Operational
Papercut Operational
PowerFAIDS Operational
financialaid.berklee.edu Operational
Salesforce Operational
EMS Operational
AAOF Operational
Library Services Operational
Berklee Software App Operational
ITS Tickets Database (Jira) Operational
Duo Core Authentication Service Operational
Confluence Operational
CrowdStrike Operational
SchoolDude Operational
Asana Operational
www.berklee.edu Operational
OneLogin Operational
Filemaker Operational
1Password Operational
Secure File Exchange Operational
Microsoft Office Operational
Career Manager Operational
Housing Portal Operational
BerkleeCard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 22, 2026

Numerous Phishing / Scam Emails to Be Aware of
Resolved - This incident has been resolved.
Sep 22, 10:42 EDT
Identified - There have been a number of ongoing phishing / scam email attacks across the past week. Some of the subject lines include:

-- "Item shared with you: "Official_Statement_2026_University_Recognition_–_Faculty_and_Staff.docm""
-- "Action Required: Closing Package Available"
-- "BERKLEE URGENT VERIFICATION EMAIL"
-- "Berklee College Total Compensation Statement"
_____________________________________________

If you received these messages, do not:
- Click on any links
- Copy and paste the link into your browser
- Provide any sensitive information (passwords, account details)
- Reply to the email or engage with the sender

We recommend that you delete the message immediately.

If you clicked the link, entered your credentials, or interacted with the message in any way, please change your OnePass password immediately and do not approve any Duo authentication prompts that you did not initiate:

Please contact 2238@berklee.edu if you are unable to reset your password or have further questions.

For more information about Phishing, see the ITS Help Center Page:
https://berklee.atlassian.net/wiki/spaces/HELP/pages/5770182657/Phishing
Apr 21, 09:53 EDT

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

Berklee Software App Maintenance
Completed - The scheduled maintenance has been completed.
Sep 12, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 00:00 EDT
Scheduled - Please be aware that necessary maintenance to the Berklee Software App is scheduled to be performed by our vendor, Jamf, on Saturday, September 12th, 2026, at 12:00 am EDT for 10 hours.

During this time, faculty and staff software installations and updates using the Berklee Software application on macOS computers may be unavailable.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Sep 9, 11:12 EDT
EMS Cloud and AAOF Maintenance
Completed - The scheduled maintenance has been completed.
Sep 12, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:00 EDT
Scheduled - Please be aware that necessary maintenance to our EMS Cloud service is scheduled to be performed by our vendor, EMS, on Friday, September 12th, 2026, at 10:00 pm EDT for 9 hours.

During this time, room reservation and scheduling viewing will be unavailable in both EMS and AAOF.

We will post further notifications when the maintenance is complete.

Technology Service Desk
2238@berklee.edu
Sep 9, 10:52 EDT

Sep 11, 2026

Outage: Colleague
Resolved - Access to Colleague should be restored. Users should now be able to log in again.
Sep 11, 11:24 EDT
Investigating - We have received reports that users are unable to log in to Colleague. Users may experience the error message "Response arguments cannot be empty." Technicians are investigating.
Sep 11, 08:36 EDT

Sep 10, 2026

PowerFAIDS upgrade to version 32.0
Completed - The scheduled maintenance has been completed.
Sep 10, 20:06 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 18:01 EDT
Scheduled - Please be aware that a necessary upgrade to PowerFAIDS is scheduled to be performed by ITS on Thursday, September 10th.

System/Service affected: PowerFAIDS, financialaid.berklee.edu, PowerCampus
Duration: 6:00 pm to 9:00 pm EDT (3 hours)
Affected users: all PowerFAIDS and PowerCampus users

During this time, financialaid.berklee.edu will be unavailable, and PowerFAIDS and PowerCampus users will be unable to log into either application via Citrix.

Further notifications will be posted when the [maintenance/upgrade] is completed.

Technology Service Desk
2238@berklee.edu
Sep 9, 11:07 EDT
Colleague software maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 18:00 EDT
Scheduled - Please be aware that necessary maintenance to Colleague Live is scheduled to be performed by ITS on Thursday, September 10th, 2026, at 6:00 PM EDT for 2 hours.

During this time, faculty, staff, and students will be unable to access Colleague, my.berklee.edu, or Informer.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk

2238@berklee.edu
Sep 9, 11:10 EDT

Sep 9, 2026

Partial Outage: Onelogin
Resolved - Onelogin reports the incident has been resolved.
Sep 9, 11:08 EDT
Identified - Onelogin has confirmed an issue preventing log in for some users. Onelogin status can be monitored here: https://onelogin.status.io
Sep 9, 09:55 EDT
Investigating - We are receiving reports of some users getting a 504 Gateway Time-out or Gateway error, preventing them from accessing Onelogin connected services. Technicians are investigating.
Sep 9, 09:25 EDT

Sep 8, 2026

Partial Outage: Canvas
Resolved - Technicians have fully resumed Canvas enrollment sync functions. If you are not enrolled or dropped from a class within 2 hours of change, please create a ticket with 2238@berklee.edu.
Sep 8, 12:15 EDT
Identified - Technicians have reversed the changes that made classes unavailable to users. Users should be able to see enrolled classes again. Investigation is continuing to identify root cause.

Users still unable to view classes should log out and back in to canvas.berklee.edu to refresh. If the issue continues, please create a ticket with 2238@berklee.edu.
Sep 4, 14:44 EDT
Investigating - We have received reports that classes on canvas are no longer available on users' dashboards. This is affecting both students and faculty. Technicians are investigating.
Sep 4, 13:49 EDT
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