Security Alert: Phishing Email "BERKLEE EMAIL VERIFICATION ACT NOW"
Identified - Earlier today, our Information Security team identified a new phishing email targeting members of our community.

Email Subject(s) may be: "BERKLEE EMAIL VERIFICATION ACT NOW"

The email will appear to come from a Berklee email address.

This email is fraudulent. It is attempting to impersonate IT staff who are warning of an impending account deactivation. You are then asked to complete a form to verify that you are still using the account. This is an attempt to steal your Berklee username and password.

NO BERKLEE ITS EMPLOYEE WILL EVER ASK YOU TO PROVIDE YOUR PASSWORD

If you received this email: do not click any links, open attachments, provide any sensitive information (passwords, account info), or reply.
Please delete the email immediately.

If you clicked the link and entered your credentials, change your Berklee password immediately: https://berklee.atlassian.net/wiki/x/HABzyQ

If you are unable to change your password, contact the Technology Service Desk at 2238@berklee.edu

The Information Security team in ITS is aware of the issue and is working to mitigate the situation.
Apr 02, 2026 - 14:32 EDT
699 Boylston Street Network Outage
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 30, 2026 - 09:42 EDT
Update - We are continuing to investigate this issue.
Mar 30, 2026 - 09:00 EDT
Investigating - We are aware of a network outage at 699 Boylston Street affecting all network connectivity. We are investigating and will provide an update this morning.
Mar 30, 2026 - 09:00 EDT
NYC Berklee SSID Outage
Update - We are continuing to monitor for any further issues.
Mar 25, 2026 - 14:43 EDT
Monitoring - We've identified an issue that was affecting authentication on the Berklee WiFi SSID in NYC since at least this afternoon. We've implemented a temporary workaround as we work to fix the affected system. All wireless connectivity in NY should be functional at this time.
Mar 24, 2026 - 20:36 EDT
Kaltura - Degraded Performance
Identified - The issue has been identified and once a fix has been implemented, we will update this incident.
Oct 21, 2025 - 11:59 EDT
Investigating - Kaltura has been intermittently missing pushes of Zoom Recordings since late July, 2025. As always, all recorded meetings within 10 mos. are still available in Zoom.
Oct 21, 2025 - 11:53 EDT

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Uptime over the past 90 days. View historical uptime.
Google Operational
Google Mail Operational
Google Calendar Operational
Google Drive Operational
Zoom Operational
Zoom Teleconferencing Operational
Zoom Phone Operational
Network Services Operational
Network Services - Boston Campus Operational
Network Services - Valencia Campus Operational
Network Services - NYC Campus Operational
VPN Service Operational
OnePass Services Operational
Slack Operational
Workday Operational
Colleague Operational
PowerCampus Operational
Informer Operational
my.berklee.edu Operational
Citrix Operational
Digital Storage Operational
Canvas Operational
Papercut Operational
PowerFAIDS Operational
financialaid.berklee.edu Operational
Salesforce Operational
EMS Operational
AAOF Operational
Library Services Operational
Berklee Software App Operational
ITS Tickets Database (Jira) Operational
Duo Core Authentication Service Operational
Confluence Operational
CrowdStrike Operational
SchoolDude Operational
Asana Operational
www.berklee.edu Operational
OneLogin Operational
Filemaker Operational
1Password Operational
Secure File Exchange Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Canvas Maintenance Apr 2, 2026 16:45-17:45 EDT

Please be aware that necessary maintenance to canvas.berklee.edu is scheduled to be performed by our vendor, Instructure, on Thursday, April 2nd, at 1:05 am EDT for 2 hours.

During this time, all users may be unable to access Canvas. Interruption is only expected to last up to five minutes during the event, but the full duration of the window may be utilized if needed.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Posted on Apr 01, 2026 - 16:46 EDT

Berklee Software App Maintenance Apr 4, 2026 00:00-10:00 EDT

Please be aware that necessary maintenance to the Berklee Software App is scheduled to be performed by our vendor, Jamf on Saturday, April 4th, at 12:00 am EDT for 10 hours.

During this time, faculty and staff software installations and updates using the Berklee Software application on MacOS computers may be unavailable.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Posted on Apr 01, 2026 - 16:47 EDT
Apr 2, 2026

Unresolved incident: Security Alert: Phishing Email "BERKLEE EMAIL VERIFICATION ACT NOW".

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

Unresolved incident: 699 Boylston Street Network Outage.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026
Windows Server maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 18:00 EDT
Scheduled - Please be aware that necessary maintenance to Berklee's Windows Servers is scheduled to be performed by ITS on Thursday, March 26th, at 6:00 PM EDT for 4 hours.

During this time, students, faculty, and staff may experience slight delays in logging in to the systems and services listed below:

Citrix
PowerCampus
PowerFAIDS
bShare
Informer
Titanium
PaperCut (Student Printing) - Boston and NYC Campuses
Xerox copiers - Boston campus

Further notifications will be posted once maintenance is complete.

Technology Service Desk
2238@berklee.edu
Mar 25, 16:13 EDT
Mar 25, 2026
Emergency network maintenance - Boston Campus
Completed - The scheduled maintenance has been completed.
Mar 25, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 22:00 EDT
Scheduled - ITS has identified a critical performance issue impacting wi-fi access points across campus, and will be performing emergency maintenance to remediate the issue tonight (3/25/26) at 10:00 pm EDT

System/Service affected: Wi-fi connectivity across the Boston campus
Duration: 10:00 - 10:30 pm EDT
Affected users: All students, faculty, and staff

During this time, all users on campus will be unable to connect to Berklee wi-fi for up to 30 minutes.

Further notifications will be posted once maintenance is complete.

Technology Service Desk
2238@berklee.edu
Mar 25, 16:26 EDT
Network Outage at Saint Cecilia
Resolved - This incident has been resolved. network connectivity in Saint Cecilia is fully restored.
Mar 25, 14:56 EDT
Identified - We've identified that one of the point to point radio links, which serves as the network backbone for St. Cecilia, is malfunctioning. We are currently working to come up with a solution, but do not have an ETA at this time.
Mar 24, 14:16 EDT
Investigating - We have identified a network switch outage at Saint C. which is affecting both the wired and wireless in that build. We are currently investigating.
Mar 24, 09:37 EDT
Mar 24, 2026
Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026
Jira: Some Automations may not trigger automatically
Resolved - This incident has been resolved.
Mar 19, 15:56 EDT
Identified - Jira is reporting that some customers may experience automations not triggering for specific actions such as work item creation, updates, and comment additions. However, manually triggered automations are operating as expected.
Updates can be more closely monitored here: https://jira-service-management.status.atlassian.com/incidents/fr6sjq0nx3f2
Mar 18, 08:16 EDT
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