Canvas outage
Monitoring - Instructure has restored our Canvas instance, and ITS is currently monitoring the service for stability.

Technology Service Desk
2238@berklee.edu
May 08, 2026 - 06:19 EDT
Update - Instructure, our vendor, has reported a Canvas outage that is affecting users globally.

Berklee will continue to monitor the situation and provide updates as necessary.

Technology Service Desk
2238@berklee.edu
May 07, 2026 - 17:06 EDT
Identified - Our Canvas site is currently down and inaccessible.

ITS has reached out to our vendor, Instructure, to resolve the issue. In the meantime:

1. Share the information with your teams.
2. Stay informed by checking for updates on our Statuspage and https://status.instructure.com.

We will post further notifications when the situation changes.

Technology Service Desk
2238@berklee.edu
May 07, 2026 - 16:53 EDT
Instructure (Canvas) Data Breach
Identified - Berklee has confirmed that a data breach occurred at Instructure, the third-party vendor that provides our Canvas LMS. While this incident occurred on Instructure’s systems and was not a breach of Berklee’s internal networks, our institution is among those affected.

Impact Assessment
The Berklee Information Security team has identified that the following information was compromised:
User Data: Names and Berklee email addresses.
Institutional Identifiers: Student ID numbers.
Communications: Private messages exchanged within the Canvas inbox.

Confirmed Secure Systems
Berklee OnePass Credentials: Login passwords remain secure and were not part of this breach.
Financial & Sensitive Data: No social security numbers, government identifiers, or billing data were involved.
Berklee Internal Networks: Our campus networks remain secure and unaffected.

Instructure and the Berklee Information Security team continue to monitor this situation and will provide updates as they come in.
May 06, 2026 - 13:19 EDT
Investigating - Berklee has been made aware of a data breach occurring at Instructure, the third-party vendor that provides our Canvas LMS.

Our Information Security team is currently investigating the potential impact on the Berklee community. Preliminary information suggests that student names, ID numbers, and communications within the Canvas Inbox may have been compromised.

It is important to note that this incident occurred on Instructure’s systems and is not the result of a breach of Berklee’s internal systems or networks.

What we know currently:
Berklee OnePass/Logins: Not affected.
Financial/Social Security Data: Not affected.
Berklee Networks: Secure and unaffected.

We will provide further updates as our investigation continues and as more information is released by Instructure.
May 05, 2026 - 13:21 EDT
Onelogin Suspensions
Monitoring - A fix has been implemented, and ITS is monitoring affected accounts.

ITS will post an update when more information becomes available.

Technology Service Desk
2238@berklee.edu
May 07, 2026 - 13:29 EDT
Identified - ITS is implementing a fix that is expected to take another 90 minutes to complete.

ITS will post an update when more information becomes available.

Technology Service Desk
2238@berklee.edu
May 06, 2026 - 16:23 EDT
Monitoring - ITS is implementing a fix that is expected to take another 90 minutes to complete.

ITS will post an update when more information becomes available.

Technology Service Desk
2238@berklee.edu
May 06, 2026 - 16:22 EDT
Identified - We have received reports that some students are losing access to Onelogin enabled services. Affected students will be unable to access email, canvas, my.berklee, or any other Onelogin enabled services until their account is restored.
Affected students are encouraged to email 2238@berklee.edu with "Onelogin Error" in the title and their username, so they can be tracked and manually corrected to restore access.
May 06, 2026 - 12:33 EDT
Numerous Phishing / Scam Emails to Be Aware of
Identified - There have been a number of ongoing phishing / scam email attacks across the past week. Some of the subject lines include:

-- "Item shared with you: "Official_Statement_2026_University_Recognition_–_Faculty_and_Staff.docm""
-- "Action Required: Closing Package Available"
-- "BERKLEE URGENT VERIFICATION EMAIL"
-- "Berklee College Total Compensation Statement"
_____________________________________________

If you received these messages, do not:
- Click on any links
- Copy and paste the link into your browser
- Provide any sensitive information (passwords, account details)
- Reply to the email or engage with the sender

We recommend that you delete the message immediately.

If you clicked the link, entered your credentials, or interacted with the message in any way, please change your OnePass password immediately and do not approve any Duo authentication prompts that you did not initiate:

Please contact 2238@berklee.edu if you are unable to reset your password or have further questions.

For more information about Phishing, see the ITS Help Center Page:
https://berklee.atlassian.net/wiki/spaces/HELP/pages/5770182657/Phishing
Apr 21, 2026 - 09:53 EDT
Kaltura - Degraded Performance
Identified - The issue has been identified and once a fix has been implemented, we will update this incident.
Oct 21, 2025 - 11:59 EDT
Investigating - Kaltura has been intermittently missing pushes of Zoom Recordings since late July, 2025. As always, all recorded meetings within 10 mos. are still available in Zoom.
Oct 21, 2025 - 11:53 EDT

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Google Operational
Google Mail Operational
Google Calendar Operational
Google Drive Operational
Zoom Operational
Zoom Teleconferencing Operational
Zoom Phone Operational
Network Services Operational
Network Services - Boston Campus Operational
Network Services - Valencia Campus Operational
Network Services - NYC Campus Operational
VPN Service Operational
OnePass Services Partial Outage
Slack Operational
Workday Operational
Colleague Operational
PowerCampus Operational
Informer Operational
my.berklee.edu Operational
Citrix Operational
Digital Storage Operational
Canvas Degraded Performance
Papercut Operational
PowerFAIDS Operational
financialaid.berklee.edu Operational
Salesforce Operational
EMS Operational
AAOF Operational
Library Services Operational
Berklee Software App Operational
ITS Tickets Database (Jira) Operational
Duo Core Authentication Service Operational
Confluence Operational
CrowdStrike Operational
SchoolDude Operational
Asana Operational
www.berklee.edu Operational
OneLogin Partial Outage
Filemaker Operational
1Password Operational
Secure File Exchange Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 8, 2026

Unresolved incident: Canvas outage.

May 7, 2026

Unresolved incidents: Onelogin Suspensions, Instructure (Canvas) Data Breach.

May 6, 2026
May 5, 2026
May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026
Windows Server maintenance
Completed - The scheduled maintenance has been completed.
Apr 30, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 18:00 EDT
Scheduled - Please be aware that necessary maintenance to Berklee's Windows Servers is scheduled to be performed by ITS on Thursday, April 30th, at 6:00 PM EDT for 4 hours.

During this time, students, faculty, and staff may experience slight delays in logging in to the systems and services listed below:

Citrix
PowerCampus
PowerFAIDS
bShare
Informer
Titanium
PaperCut (Student Printing) - Boston and NYC Campuses
Xerox copiers - Boston campus

Further notifications will be posted once maintenance is complete.

Technology Service Desk
2238@berklee.edu
Apr 28, 09:23 EDT
Citrix Windows Server Critical and Security Updates
Completed - The scheduled maintenance has been completed.
Apr 30, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 21:00 EDT
Scheduled - The following Citrix Applications (Staff Use Only) will not be available while their Windows Server platforms are updated with required critical and security updates:
PowerCampus
PowerFAIDS
Titanium Schedule
ReceipterPro
Microsoft Access 2019
SQL Server Management Studio 2019
AD Users and Computers 2019
Thank you.
Apr 27, 16:39 EDT
Apr 29, 2026
VPN and MyBerklee Connectivity issues (Comcast Xfinity users)
Resolved - This incident has been resolved.
Apr 29, 16:59 EDT
Monitoring - ITS has received reports that My Berklee and VPN are accessible from Comcast (Xfinity) and Crowncastle networks.

ITS will continue to monitor service throughout the day

Technology Service Desk
2238@berklee.edu
Apr 29, 11:05 EDT
Identified - The network team has identified an issue where network traffic coming from Comcast (Xfinity) and Crowncastle is not connecting properly to the Berklee network.

Any users attempting to connect to services that are hosted on the Berklee Boston campus (e.g., VPN and MyBerklee) from either of these networks are experiencing connectivity issues.

ITS is contacting these providers and will post an update when more information becomes available.

Technology Service Desk
2238@berklee.edu
Apr 29, 10:27 EDT
Update - We are continuing to investigate this issue.
Apr 29, 09:40 EDT
Investigating - We have received reports that there is a problem with the VPN service, and it is affecting users connecting from off-campus. Issues being reported include:

After authenticating successfully, users receive the error "Connection Attempt has timed out. Please verify internet connectivity."

ITS is doing preliminary investigations and will post an update when we know more.

Technology Service Desk
2238@berklee.edu
Apr 29, 09:38 EDT
Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026
Partial Outage: Network Services
Resolved - This incident has been resolved.
Apr 24, 12:41 EDT
Monitoring - The ITS networking team has implemented a fix. Wired and wireless network services should return to normal.

ITS will continue monitoring network performance throughout the afternoon.

Technology Service Desk
2238@berklee.edu
Apr 23, 12:45 EDT
Identified - The ITS networking team has identified the issue and is investigating workarounds.

ITS will post an update when more information becomes available.

Technology Service Desk
2238@berklee.edu
Apr 23, 11:55 EDT
Investigating - We have received reports that internet speeds are slow across campus. Users on campus may experience slowness connecting to external websites. Engineers are investigating.
Apr 23, 09:51 EDT
← Incident History Powered by Atlassian Statuspage