Identified - There have been a number of ongoing phishing / scam email attacks across the past week. Some of the subject lines include:
-- "Item shared with you: "Official_Statement_2026_University_Recognition_–_Faculty_and_Staff.docm""
-- "Action Required: Closing Package Available"
-- "BERKLEE URGENT VERIFICATION EMAIL"
-- "Berklee College Total Compensation Statement"
_____________________________________________
If you received these messages, do not:
- Click on any links
- Copy and paste the link into your browser
- Provide any sensitive information (passwords, account details)
- Reply to the email or engage with the sender
We recommend that you delete the message immediately.
If you clicked the link, entered your credentials, or interacted with the message in any way, please change your OnePass password immediately and do not approve any Duo authentication prompts that you did not initiate:
Please contact 2238@berklee.edu if you are unable to reset your password or have further questions.
For more information about Phishing, see the ITS Help Center Page:
https://berklee.atlassian.net/wiki/spaces/HELP/pages/5770182657/Phishing
Apr 21, 2026 - 09:53 EDT
-- "Item shared with you: "Official_Statement_2026_University_Recognition_–_Faculty_and_Staff.docm""
-- "Action Required: Closing Package Available"
-- "BERKLEE URGENT VERIFICATION EMAIL"
-- "Berklee College Total Compensation Statement"
_____________________________________________
If you received these messages, do not:
- Click on any links
- Copy and paste the link into your browser
- Provide any sensitive information (passwords, account details)
- Reply to the email or engage with the sender
We recommend that you delete the message immediately.
If you clicked the link, entered your credentials, or interacted with the message in any way, please change your OnePass password immediately and do not approve any Duo authentication prompts that you did not initiate:
Please contact 2238@berklee.edu if you are unable to reset your password or have further questions.
For more information about Phishing, see the ITS Help Center Page:
https://berklee.atlassian.net/wiki/spaces/HELP/pages/5770182657/Phishing
Apr 21, 2026 - 09:53 EDT
About This Site
Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).
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No downtime recorded on this day.
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had a major outage.
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Scheduled Maintenance
Berklee Software App Maintenance Aug 22, 2026 00:00-10:00 EDT
Please be aware that necessary maintenance to the Berklee Software App is scheduled to be performed by our vendor, Jamf, on Saturday, August 22nd, 2026, at 12:00am EDT for 10 hours.
During this time, faculty and staff software installations and updates using the Berklee Software application on MacOS computers may be unavailable.
Further notifications will be posted when the maintenance is completed.
Technology Service Desk
2238@berklee.edu
Posted on Aug 19, 2026 - 10:49 EDT
During this time, faculty and staff software installations and updates using the Berklee Software application on MacOS computers may be unavailable.
Further notifications will be posted when the maintenance is completed.
Technology Service Desk
2238@berklee.edu
Posted on Aug 19, 2026 - 10:49 EDT
Windows Server maintenance (August 2026) Aug 27, 2026 18:00-22:00 EDT
Please be aware that necessary maintenance to Berklee's Windows Servers is scheduled to be performed by ITS on Thursday, August 27th, at 6:00 PM EDT for 4 hours.
During this time, students, faculty, and staff may experience slight delays in logging in to the systems and services listed below:
Citrix
PowerCampus
PowerFAIDS
bShare
Informer
Titanium
PaperCut (Student Printing) - Boston and NYC Campuses
Xerox copiers - Boston campus
Further notifications will be posted once maintenance is complete.
Technology Service Desk
2238@berklee.edu
Posted on Aug 19, 2026 - 10:51 EDT
During this time, students, faculty, and staff may experience slight delays in logging in to the systems and services listed below:
Citrix
PowerCampus
PowerFAIDS
bShare
Informer
Titanium
PaperCut (Student Printing) - Boston and NYC Campuses
Xerox copiers - Boston campus
Further notifications will be posted once maintenance is complete.
Technology Service Desk
2238@berklee.edu
Posted on Aug 19, 2026 - 10:51 EDT