my.berklee Degraded Performance
Update - We continue to actively troubleshoot the issue with My.Berklee with our engineers and vendors. While registration reopened today at noon, users are continuing to experience slowness, failures to load, and other error messages.
We still working diligently to develop a workaround and corrective action.
Nov 18, 2025 - 14:24 EST
Update - Please note that we are experiencing ongoing technical issues with our registration system that the vendor and consultant have not been able to resolve. We are therefore going to temporarily pause registration while we work on the system to resolve the issue, and will let you know as soon as it's up and running again.
Thank you for your patience and understanding.
Nov 17, 2025 - 13:02 EST
Identified - We have received reports that my.berklee is slow again today, Monday 11/17. Engineers are investigating.
Nov 17, 2025 - 09:53 EST
Monitoring - The slowness and loading issues in my.berklee.edu have improved and the team will continue to monitor the system.
Nov 14, 2025 - 15:50 EST
Update - My.berklee.edu will unavailable for 15 mins due to emergency maintenance. We are working with our external vendor to help resolve the slowness and loading issues in My.Berklee.
Nov 14, 2025 - 14:39 EST
Update - Engineers are investigating. We are in working with our external vendor to help troubleshoot and resolve the slowness issues and failure to load in My.Berklee.
Nov 14, 2025 - 13:31 EST
Identified - We have received reports that there is a problem with my.berklee, and it is affecting users of my.berklee. Users are reporting that pages fail to load or get stuck on "loading my data."
Engineers are investigating.
Nov 14, 2025 - 11:50 EST
Monitoring - The slowness and loading issues in my.berklee.edu have been resolved and the team will continue to monitor the system.
Nov 13, 2025 - 16:39 EST
Update - We are in working with our external vendor to help troubleshoot and resolve the slowness issues and failure to load in My.Berklee.
Nov 13, 2025 - 14:22 EST
Identified - We are in contact with our external vendor to help resolve the slowness issues and failure to load in My.Berklee.
Nov 13, 2025 - 13:22 EST
Investigating - We have received reports that there is a problem with my.berklee, and it is affecting all users of my.berklee. Users are reporting that pages fail to load or get stuck on "loading my data."
Engineers are investigating.
Nov 13, 2025 - 12:45 EST
Active Phishing Attack Impacting the Berklee Community November 3, 2025
Update - We are continuing to investigate this issue.
Nov 03, 2025 - 21:01 EST
Investigating - We’ve identified phishing emails with subject lines "Urgent Message From Admin" and "Memo From HR Department" that were sent from a compromised student account.

Please do not reply to these messages, click on any links, or provide any personal information. If you receive one of these emails, please forward it to 2238@berklee.edu and then delete it immediately.

Our security team is actively blocking these messages.
Nov 03, 2025 - 21:00 EST
Kaltura - Degraded Performance
Identified - The issue has been identified and once a fix has been implemented, we will update this incident.
Oct 21, 2025 - 11:59 EDT
Investigating - Kaltura has been intermittently missing pushes of Zoom Recordings since late July, 2025. As always, all recorded meetings within 10 mos. are still available in Zoom.
Oct 21, 2025 - 11:53 EDT
Active Phishing Campaign Targeting College Community
Monitoring - We have identified an active phishing campaign targeting our students, faculty, and staff via email. These malicious emails offer free equipment and may have subject lines like "Legacy Gift," "Items Donation," or "Exciting Opportunity."

Please do not reply to these messages, click on any links, or provide any personal information. If you receive one of these emails, please forward it to 2238@berklee.edu and then delete it immediately.

Our security team is actively blocking these messages. An email with more details has been sent to the entire community.
Oct 07, 2025 - 13:07 EDT

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Uptime over the past 90 days. View historical uptime.
Google Operational
Google Mail ? Operational
Google Calendar ? Operational
Google Drive ? Operational
Zoom Operational
Zoom Teleconferencing ? Operational
Zoom Phone ? Operational
Network Services Operational
Network Services - Boston Campus ? Operational
Network Services - Valencia Campus ? Operational
Network Services - NYC Campus ? Operational
VPN Service ? Operational
OnePass Services ? Operational
Slack ? Operational
Workday ? Operational
Colleague ? Operational
PowerCampus ? Operational
Informer ? Operational
my.berklee.edu ? Partial Outage
Citrix ? Operational
Digital Storage ? Degraded Performance
Canvas ? Operational
Papercut ? Operational
PowerFAIDS ? Operational
financialaid.berklee.edu ? Operational
Salesforce ? Operational
EMS ? Operational
AAOF ? Operational
Library Services ? Operational
Berklee Software App ? Operational
ITS Tickets Database (Jira) ? Operational
Duo Core Authentication Service Operational
Confluence ? Operational
CrowdStrike ? Operational
SchoolDude ? Operational
Asana Operational
www.berklee.edu ? Operational
OneLogin ? Operational
Filemaker ? Operational
1Password ? Operational
Secure File Exchange ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Network maintenance: Boston Campus - 150 Mass Ave, Residential floors Nov 19, 2025 06:00-09:00 EST

Update - This maintenance window has been updated to include all three residential floors in 150 Mass Ave.

The new window is 6 hours long, starting at 6:00 am EST on Wednesday, November 20th, 2025.

During this time, residents on the 4th, 5th, and 6th floors of 150 Mass Ave may experience intermittent disruptions to wired and wireless network services.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Nov 17, 2025 - 10:30 EST
Scheduled - Please be aware that necessary maintenance to network services in 150 Mass Ave is scheduled to be performed by ITS on Wednesday, November 19th, 2025, at 6:00 AM EST for 3 hours.

During this time, residents on the 5th floor of 150 Mass Ave may experience intermittent disruptions to wired and wireless network services.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Nov 16, 2025 - 17:52 EST

Canvas Maintenance Nov 20, 2025 00:05-02:05 EST

Please be aware that necessary maintenance to canvas.berklee.edu is scheduled to be performed by our vendor, Instructure, on Thursday, November 20th, 2025, at 12:05 am EST for 2 hours.

During this time, all users may experience issues accessing Canvas. The interruption is expected to last up to five minutes during the event, but the full duration of the window may be utilized if needed.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Posted on Nov 16, 2025 - 17:47 EST

OnePass Network maintenance Nov 20, 2025 18:00-22:00 EST

Please be aware that necessary maintenance to the Berklee OnePass network is scheduled to be performed by ITS on Thursday, November 20th, at 6:00 PM EST for 4 hours.

During this time, students, faculty, and staff may experience short delays in logging in to various systems across the Berklee OnePass network.

Affected systems may include campus wireless networking, Papercut Printing, Citrix (user access to services PowerCampus and PowerFAIDS), Informer, and Xerox copiers.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Posted on Nov 16, 2025 - 18:28 EST

Informer Upgrade Nov 20, 2025 18:00-21:00 EST

Please be aware that necessary system upgrades are scheduled to be performed by ITS on Thursday, November 20, 2025, at 6:00 p.m.

System/Service affected: Informer
Duration: 3 hours
Affected users: Staff

Informer will be upgraded to version 2025.2.4. During this time, users will be unable to access the service.

Further notifications will be posted when the upgrade is completed.

Technology Service Desk
2238@berklee.edu
Posted on Nov 17, 2025 - 09:00 EST
Nov 18, 2025

Unresolved incident: my.berklee Degraded Performance.

Nov 17, 2025
Network maintenance: Boston Campus - 150 Mass Ave, 4th floor
Completed - The scheduled maintenance has been completed.
Nov 17, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 06:00 EST
Scheduled - Please be aware that necessary maintenance to network services in 150 Mass Ave is scheduled to be performed by ITS on Monday, November 17th, 2025, at 6:00 AM EST for 3 hours.

During this time, residents on the 4th floor of 150 Mass Ave may experience intermittent disruptions to wired and wireless network services.

Further notifications will be posted when the maintenance is completed.

Technology Service Desk
2238@berklee.edu
Nov 16, 17:50 EST
Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025
Nov 13, 2025
Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025
Some Students unable to register for classes in my.berklee
Resolved - The issues preventing Valencia students and Boston Conservatory students have been resolved.
Nov 10, 10:16 EST
Identified - We have received reports that some students are unable to register for spring courses. They may receive various error messages such as "registration failed" or prerequisites not completed.
Our engineers are currently investigating, and have implemented a fix for some of the affected students.
Nov 10, 09:31 EST
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Slowness on Canvas
Resolved - Page load times have returned to normal and users no longer receive timeout errors when accessing Canvas. Functionality has returned to normal.
Nov 7, 14:25 EST
Update - Our vendor has implemented a fix and is actively monitoring the issue.
Nov 7, 12:03 EST
Investigating - Some users may experience slowness, long page load times, or 504 timeout errors when accessing Canvas. Our vendor is currently investigating the issue.
Nov 7, 11:51 EST
Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

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