699 Boylston Street Network Outage
Investigating - We are aware of a network outage at 699 Boylston Street affecting all network connectivity. We will investigate and provide an update in the morning.
Mar 25, 2026 - 23:51 EDT
NYC Berklee SSID Outage
Update - We are continuing to monitor for any further issues.
Mar 25, 2026 - 14:43 EDT
Monitoring - We've identified an issue that was affecting authentication on the Berklee WiFi SSID in NYC since at least this afternoon. We've implemented a temporary workaround as we work to fix the affected system. All wireless connectivity in NY should be functional at this time.
Mar 24, 2026 - 20:36 EDT
Kaltura - Degraded Performance
Identified - The issue has been identified and once a fix has been implemented, we will update this incident.
Oct 21, 2025 - 11:59 EDT
Investigating - Kaltura has been intermittently missing pushes of Zoom Recordings since late July, 2025. As always, all recorded meetings within 10 mos. are still available in Zoom.
Oct 21, 2025 - 11:53 EDT

About This Site

Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).

Uptime over the past 90 days. View historical uptime.
Google Operational
Google Mail Operational
Google Calendar Operational
Google Drive Operational
Zoom Operational
Zoom Teleconferencing Operational
Zoom Phone Operational
Network Services Partial Outage
Network Services - Boston Campus Partial Outage
Network Services - Valencia Campus Operational
Network Services - NYC Campus Operational
VPN Service Operational
OnePass Services Operational
Slack Operational
Workday Operational
Colleague Operational
PowerCampus Operational
Informer Operational
my.berklee.edu Operational
Citrix Operational
Digital Storage Operational
Canvas Operational
Papercut Operational
PowerFAIDS Operational
financialaid.berklee.edu Operational
Salesforce Operational
EMS Operational
AAOF Operational
Library Services Operational
Berklee Software App Operational
ITS Tickets Database (Jira) Operational
Duo Core Authentication Service Operational
Confluence Operational
CrowdStrike Operational
SchoolDude Operational
Asana Operational
www.berklee.edu Operational
OneLogin Operational
Filemaker Operational
1Password Operational
Secure File Exchange Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 29, 2026

No incidents reported today.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026
Windows Server maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 18:00 EDT
Scheduled - Please be aware that necessary maintenance to Berklee's Windows Servers is scheduled to be performed by ITS on Thursday, March 26th, at 6:00 PM EDT for 4 hours.

During this time, students, faculty, and staff may experience slight delays in logging in to the systems and services listed below:

Citrix
PowerCampus
PowerFAIDS
bShare
Informer
Titanium
PaperCut (Student Printing) - Boston and NYC Campuses
Xerox copiers - Boston campus

Further notifications will be posted once maintenance is complete.

Technology Service Desk
2238@berklee.edu
Mar 25, 16:13 EDT
Mar 25, 2026
Emergency network maintenance - Boston Campus
Completed - The scheduled maintenance has been completed.
Mar 25, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 22:00 EDT
Scheduled - ITS has identified a critical performance issue impacting wi-fi access points across campus, and will be performing emergency maintenance to remediate the issue tonight (3/25/26) at 10:00 pm EDT

System/Service affected: Wi-fi connectivity across the Boston campus
Duration: 10:00 - 10:30 pm EDT
Affected users: All students, faculty, and staff

During this time, all users on campus will be unable to connect to Berklee wi-fi for up to 30 minutes.

Further notifications will be posted once maintenance is complete.

Technology Service Desk
2238@berklee.edu
Mar 25, 16:26 EDT
Network Outage at Saint Cecilia
Resolved - This incident has been resolved. network connectivity in Saint Cecilia is fully restored.
Mar 25, 14:56 EDT
Identified - We've identified that one of the point to point radio links, which serves as the network backbone for St. Cecilia, is malfunctioning. We are currently working to come up with a solution, but do not have an ETA at this time.
Mar 24, 14:16 EDT
Investigating - We have identified a network switch outage at Saint C. which is affecting both the wired and wireless in that build. We are currently investigating.
Mar 24, 09:37 EDT
Mar 24, 2026
Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026
Jira: Some Automations may not trigger automatically
Resolved - This incident has been resolved.
Mar 19, 15:56 EDT
Identified - Jira is reporting that some customers may experience automations not triggering for specific actions such as work item creation, updates, and comment additions. However, manually triggered automations are operating as expected.
Updates can be more closely monitored here: https://jira-service-management.status.atlassian.com/incidents/fr6sjq0nx3f2
Mar 18, 08:16 EDT
Mar 18, 2026
Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

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